Harvey Norman Ireland - Carrickmines Avis 

Five stars for Anil! I had a fantastic experience buying my new laptop at Harvey Norman. Anil was incredibly professional, knowledgeable, and helped me find exactly what I needed without any high-pressure sales tactics. The whole transaction was smooth and fast. Highly recommend asking for them if you visit!"

Anil was a very helpful salesperson. He went out of his way to make sure we were purchasing what we needed.

Muno and Dean who delivered the furniture were really efficient and gracious men . They are a credit to your company.

Your staff member Sean made sure I received a positive experience while shopping , which I expect. His product knowledge is exactly what I wanted. No bs. His courteous attitude,professionalism and patience also added to the experience. Well done young man.

Anil was very knowledgeable and helpful.

Quick and efficient service as always.

Just bought a bed, mattress and pillow from Brian. He was very good at listening to what I wanted and giving me lots of information so I could make a more informed decision. Would definitely recommend as it's a big investment so it's very helpful being spoken to by someone very knowledgeable. Thank you Brian 😊

Sean was really helpful and patient. He answered my lots of questions. Thank you Sean 🙏

Very good! Sean was very helpful and polite, really knew his stuff!

Ana was extremely helpful. Photos was processed quickly.

Great overall experience! The staff was incredibly helpful in guiding us to the right furniture, always putting our preferences first. Excellent communication regarding delivery, and Mono and Brenden were friendly, fast, and professional during installation. They cleaned up all the packaging before leaving. Highly recommend!

Anil was extremely helpful and professional in helping us decide our first camera. We brought a DJI Osmo. Thankful to Anil for his service.

Anil was great. He was very helpful in explaining my drone purchase. He offered helpful advice.

Sean was very helpful to myself and wife when shopping for a new table.

His recommendations helped us in purchasing exactly what we needed.

Super fast, experiences and answered all questions with ease

I am extremely disappointed with the delivery and assembly service I received from Harvey Norman.

Before purchasing, I discussed the additional service charges with the sales representative and specifically confirmed that my new furniture would be delivered, assembled, and placed in my bedroom. This was the basis on which I agreed to pay the extra fees. I paid €49 for delivery, €60 for assembly, €49 for the removal of my old bed, and €30 for the removal of two bedside lockers. In total, I paid an additional €188 for these services.

To make the delivery as straightforward as possible, I dismantled all of my existing bedroom furniture in advance and had everything downstairs before the delivery team arrived. I did this to ensure there would be no delays or inconvenience and that everything was ready for the agreed removal and installation.

The delivery consisted of a solid wood bed, two solid wood bedside tables, and a solid wood chest of drawers. Despite this, only one delivery person arrived for what was clearly a two-person job, especially in a three-storey house. To make matters worse, the delivery was around three hours late; they told me the time was beyond my control.

During the delivery, the driver told me he was "doing me a favour" by delivering my furniture quickly. I found this very surprising, as I had no input into the delivery date or time. Harvey Norman scheduled the delivery, not me.

The driver was reluctant to bring all of the furniture upstairs and initially stated that he would only take the bed. It was only after I contacted the store to complain that arrangements were made for the furniture to be placed in the bedroom as originally agreed. Even then, I still had to help carry the heavy furniture upstairs because only one delivery person had been sent. That is exactly what I paid the additional €188 to avoid.

To make matters worse, I discovered that the foot of the bed was damaged on arrival. After paying for what was meant to be a premium delivery and assembly service, I expected my furniture to arrive in good condition and to be assembled without me having to be involved in the heavy lifting.

I was also concerned from a health and safety perspective. Sending one person to deliver and assemble several large, solid wood items should never be for safety reasons.

Following my complaint, I was told that a replacement footboard for the bed would be delivered tomorrow. I appreciate that this has been arranged promptly, and I hope it goes smoothly. However, given everything that has happened, I will reserve judgment until the issue has been fully resolved.

Overall, I paid for delivery, assembly, and removal of my old furniture, yet I received a late delivery, inadequate staffing, damaged furniture, and had to do part of the lifting myself. The agreed service was only honoured after I complained to the store. This experience fell well below the standard I expected for paying additional charges.

Sean was very knowledgeable and helpful. He came over to us quite quickly and we needed up with a great purpose.

Jovan arrived promptly, installed camera doorbell in best position and explained fully how system operates. Highly recommended

I was getting photos developed and printed and the customer service provided by Ana was super. She was so knowledgeable and helpful and made the whole process easy.
The photos are just great. Thank you Ana.