Harvey Norman Ireland - Carrickmines Avis 

I had a great experience at Harvey Norman Carrickmines. The staff were friendly, helpful, and knowledgeable. Excellent customer service and a great selection of products. I would happily shop here again.
Anna From the tills was very attention in special.

On the day of the delivery, Paul and Dylan contacted me early in the morning to give me an estimate of the delivery time and then followed up with a call 10/15 minutes before they were due to arrive. They set up the furniture, talked me through the operation and removed all the packaging. A very professional service from start to finish!

Extremely helpful salesman, Brian, lots of good quality products to choose from and many of them in stock or with short lead times. Great services offered including refundable/transferable deposit and change of mind on products as well as assembly.

I went to your store last Sunday morning to buy dining chairs.i had been before but could not make the right decision , A lovely person by the name of Angel assisted me . She could not have being a more professional assistant. She put every chair with different tables carrying them from one place to another, just as I was going to finish the sale I got a phone call from another store to tell me the matching chairs has now come into stock. I just felt I needed to high light that there is still some people that are very good at dealing with customers
Thanks again Angel.

Used Click and Collect:
Order was ready, no waiting around. Friendly staff.

Ben and Dean came for delivery of Sofas.
They fixed the furniture. There was problem with recliner opening mechanism which they took the video and send it Harvey Norman.
I am really pleased with their service and professionalism.

Good communication in store on time good value

Excellent service by Ger and Al- punctual, pleasant and professional

Purchase, delivery and installation of the fridge freezer was quick and efficient.
Excellent information and communication.

Having been given a date and broad window for delivery, the driver called to provide and 2 hour window. The 2 men arrived on time, quickly and carefully brought in the appliances before taking away the old appliances. Very pleasant, they took less than 10 mins.

Ben and mono were very helpful, friendly and efficient, they left the place spotless, would highly recommend to anyone

Ben brian was here today to deliver our products and he was very good at his job.

Smooth transaction..nothing to say..its perfect

Delivery was rushed. 3 deliver’s swarming the house to get in and out as quick as possible. I paid for assembly of the table I bought. A waste of money. Have to re-organise for them to come back out to assess the terrible job and fix it. More of my time wasted now.

Lee was so helpful in getting my order to me on time before my holidays, his communication was 10/10 and kept me reassured throughout the whole process. He was a gem, thank you again Lee!

Absolutely disgraceful customer service from Harvey Norman. This has been, without question, the worst retail experience I’ve ever had.

I spent almost €4,000 on a sofa after a member of staff sat down with my house plans, measured everything, and assured me the sofa would fit. My receipt even states “ROOM SIZE AND ACCESS DISCUSSED.” I trusted the advice of someone who was supposed to know what they were doing.

Delivery day arrived, and surprise—the sofa didn’t fit. Not because I measured incorrectly, but because your employee gave me completely wrong advice.

Instead of immediately taking responsibility for a mistake that was entirely your own, I was told I would have to pay an extra €550 to get the correct sofa. After spending thousands of euro, I was expected to pay even more because of Harvey Norman’s error. That is unbelievable.

It somehow got even worse.

I was told the replacement sofa would be ordered, so I waited. Days passed with no updates. Phone calls went unanswered or nobody seemed to know what was happening. I eventually drove all the way from Wicklow to the store, only to be told that the staff member who had been dealing with my order had left the company—and, incredibly, my replacement sofa had never even been ordered. Nobody bothered to contact me. Nobody apologised in advance. Nobody took ownership. If I hadn’t gone to the store myself, I’d probably still be waiting.

The lack of communication, organisation, and accountability was shocking from start to finish. I spent weeks chasing something that should have been dealt with immediately. As the customer, I was left doing all the work to fix a problem that Harvey Norman created.

Yes, the issue was eventually resolved, but only after unnecessary stress, wasted time, countless phone calls, and a complete lack of care for a customer who had just spent thousands of euro.

Harvey Norman loves to advertise premium products and premium service. My experience was the exact opposite. Once they have your money, you’re left to fight for basic customer service.

I will never shop with Harvey Norman again, and I would strongly encourage anyone making a large purchase to think very carefully before trusting the advice given in-store. Spending thousands of euro should come with professionalism and accountability. Sadly, neither was on display here.

We were served by a lovely young man called Conor who was of huge help and had good knowledge which helped us in our choice of tv...when the tv was not available at his store he arranged for us to pick up one at another store that had 1 in stock....great service

I am happy with the delivery service. It was so quick!

Purchased a Shark cordless vacuum cleaner today 22/7/26.
Conor D assisted. He gave a comprehensive explanation of the product and it's accessories to ensure it was what we required. He went above and beyond in carrying the item to our car. Outstanding service from Conor.

Fast efficient online purchase and seamless collection