Harvey Norman Ireland - Fonthill Avis 

This experience has highlighted a serious and persistent failure in customer service and internal communication within Harvey Norman Ireland, specifically at the Fonthill store.

The original online purchase was made on 28/12/25. After receiving no delivery update, I contacted customer support on 07/01/26 to enquire about the expected delivery date. On 08/01/26, customer support confirmed that they had contacted the store processing my order (Fonthill) and that the store would contact me directly to provide further assistance. No such contact occurred.

After receiving no update, I contacted customer support again on 15/01/26. In this correspondence, I referenced the fact that the Harvey Norman website indicated that one of the items ordered was available in Little Island, Cork, with limited availability in Drogheda and Castlebar, while the remaining two items were shown as in stock at the Fonthill store.

On 16/01/26, customer support replied once again to confirm that they had reached out to the store processing my order to request an update, and that the store would contact me to assist further. For a second time, no contact was made by the Fonthill store.

The recurring issue here is not product availability but the complete absence of follow-through, accountability, or basic communication at store level. Repeated assurances that a store has been contacted, without any subsequent engagement, indicate a breakdown in internal processes that directly impacts customers.

For a retailer of this size, this level of service is unacceptable. Customers should not be required to repeatedly chase updates, nor should they be left in a position where customer support responses amount to assurances with no tangible outcome. This experience has significantly undermined my confidence in Harvey Norman’s ability to manage orders and communicate effectively once a purchase has been made.

Easy process and excellent service

Great service order was ready in 40min to collect

Great service will recommend

Communication was good and prompt. Delivery completed with no Issues everything went smooth and nice.

Quick delivery and outstanding product quality

Hi, easy to order very fast service, I would highly recommend,
I have shopped there before,
Very Happy customer,
Cheers Billy

Aleksandra at the Fonthill store in Dublin was an incredibly helpful sales person. She helped me choose an air fryer, brought me to another sales member to check for bulbs and walked me to my car with my purchases. I was in the store for less than a minute before she asked if I needed support. Highly professional and attentive team. 5 stars!

Very good service. Notified of delivery and given correct timeframe. Friendly delivery staff

I effectively, friendly, cooperative and quick. Overall very good.

I would like to say that I was very happy with the overall delivery experience. The delivery team arrived on time, the installation was carried out efficiently, and the speed and professionalism of the install were excellent.
However, I was disappointed to notice that there are two dents in the frame of the bed. This was unfortunately apparent once the installation was complete.
Given that the rest of the service was of a high standard, I was surprised by this issue and would appreciate it being resolved. Please let me know what the next steps are to address the damage, whether that is a repair, replacement, or another suitable solution.
I look forward to hearing from you.
Thanks
Dave

All great service. A big thanks specially to Nathan from Fonthill shop who helped us patiently when we were deciding which TV to buy.

Easy to order on line, products ready for collection within minutes. Very helpful sales assistance when I went to collect.

Can never complain about the experience at Harvey Norman. It was St Stephen’s Day and they were out the door busy but service wasn’t compromised. Well done to all the great staff members who showed up and worked so hard the day after Christmas ❤️

Ordered online my item was ready to collect from the store within 1hr ,great service .I didn't even have to go into the store ,I availed of the click and collect option ,and I just followed the link on the email ,and parked in the car space provided and a lovely member of staff brought the item out to me ,great service .

Letting contact during the day and arrived when they said they would. 2 friendly guys who were extremely polite and professional.

Very easy process

Simply Perfect !!
Thank you for having it delivered for Christmas Eve as it was a Christmas Day gift 😁👍🏼

Easy collection and the offered to bring it out to the car for me as I had my two sons with me. Would recommend