The lady who delivered it was very helpful, pleasant and extremely knowledgeable and efficient with the delivery and the machinery that she had to manoeuvre. The Igloo, was extremely well wrapped... Voir plus
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Lisez les avis des autres
If only I could give 0 stars or even a minus score that would still flatter this absolute disgrace of a company. I booked a 5 day service from the UK to the USA and it took 41 days. They have char... Voir plus
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I believe that having access to one or two customer service reps by phone would be a huge plus. For my business I need instant responses, waiting for emails sometimes means I miss out on bookings or c... Voir plus
L'entreprise a répondu
Pallet was delivered on the designated day. Delivery driver put it exactly where I needed it and made sure I was happy with the position. He was polite and professional. Pallet arrived in exactly the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Haulable makes it easy to compare quotes from local and national delivery partners, instantly analysing reliability, price and compatibility to bring you the best, relevant results. Saving you time and money.
Coordonnées de contact
Royaume-Uni
- haulable.co.uk
3,6
Moyen
93 avis
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Package arrived on time and not damaged.
7 avril 2026
Avis spontané
Réponse : Haulable
Hello
Thank you for your feedback! We’re pleased to hear your package arrived on time and in perfect condition. We appreciate you choosing Haulable and look forward to assisting you again.
Kind Regards
The Haulable Team
AVOID AVOID AVOID
If only I could give 0 stars or even a minus score that would still flatter this absolute disgrace of a company.
I booked a 5 day service from the UK to the USA and it took 41 days. They have charged me twice for customs clearance (one has just been refunded) and charged me 70.27 for a failed collection. Driver stated he was here 15 minutes but was absolutely not and he tried to call me multiple times, again he absolutely did not. My neighbour said i would be 2 minutes and the driver said i haven't got time for this and drove off, (I was in the toilet).
All in all this shipment has been a disaster and Haulable simply do not care, I could have had sea freight at a fraction of the cost and it actually probably would have got to the USA quicker.
Avoid this company is my suggestion as i have been very badly let down and have had absolutely no accountability from them whatsoever.
7 avril 2026
Avis spontané
Réponse : Haulable
Hi Chris,
We’re very sorry to read your review and understand how frustrating this experience has been, particularly given the extended transit time and the issues you’ve outlined. This is not the level of service we aim to provide, and we apologise for the disruption caused.
With regards to the customs charges, we can confirm that this was identified and refunded from our side within the same day.
In terms of the transit time, there were several delays outside of our direct control, including arranging the POA, duties being paid, and issues at loading which impacted the scheduled flight departures. While these factors contributed to the delay, we fully recognise that the overall experience has fallen well below expectations.
In relation to the failed collection charge, this would have been applied based on the driver’s report and attempted contact at the time. However, we do understand your account of events and appreciate how frustrating this situation must have been from your side.
We take all feedback seriously and are continuing to review this internally to ensure improvements are made moving forward. Thank you for bringing this to our attention, and we sincerely apologise again for the experience you’ve had
Kind Regards
The Haulable Team
The lady who delivered it was very…As above. Excellent and so proficient at what she was doing.
The lady who delivered it was very helpful, pleasant and extremely knowledgeable and efficient with the delivery and the machinery that she had to manoeuvre.
The Igloo, was extremely well wrapped and protected from the elements and I found your Company to be very experienced and a delight to buy from!
Just cannot wait to see it erected and being disabled with really bad mobility I’m so looking forward to being out in it when the sun has gone down and I’m cosy in my garden house, with my darling Bonnie Cavapoo on my knee.
So thank you very much.
Kind regards. Christine B.
26 mars 2026
Avis spontané
Réponse : Haulable
Hi Christine,
Thank you so much for your lovely feedback — it really means a lot to us. We’re delighted to hear that the delivery went smoothly and that the driver was helpful, knowledgeable, and efficient throughout.
It’s also great to know the goods arrived well protected and met your expectations. Your kind words are truly appreciated, and we’re so pleased we could play a part in something you’re clearly looking forward to enjoying.
We hope you have many cosy evenings in your garden space with Bonnie — it sounds wonderful! Thank you again for choosing Haulable.
Kind Regards
The Haulable Team
Réponse : Haulable
Hi Faith,
Thank you for your kind review
We look forward to working with you in the future
Kind Regards
The Haulable Team
Said my pallet was oversized which it…
Said my pallet was oversized which it wasn’t then charge an extra £80 what a joke businesses are struggling and they rip you off absolutely disgusting Ryan has been outstanding with this to resolve the problem which seems to be more down to interparcel than haulable so the one star is down to interparcel not haulable which I would recommend
18 mars 2026
Avis spontané
Réponse : Haulable
Hi Brett,
We’re sorry to hear you’re unhappy with your experience and understand your frustration.
On this occasion, the additional charge was raised in error due to incorrect pricing applied at the depot level. We sincerely apologise for this mistake and any confusion caused.
Thank you for your cooperation over email while we reviewed this — we’re pleased to confirm that this has now been fully resolved and you have been refunded in full.
We appreciate your feedback and the opportunity to put this right.
Ordered 10 days ago still says made to…
Ordered 10 days ago still says made to order
16 mars 2026
Avis spontané
Réponse : Haulable
Hi Isaiah,
Thank you for leaving this feedback,
We have had trouble finding an order that has been late for as long as you state, and none of our tracking scans have "Made to Order" as a pre-set so i worry that this is meant for another company?
We have requested information through Trustpilot regarding your order, but you did not respond at all
Please contact support@haulable.co.uk so we can assist
Kind Regards
The Haulable Team
Excellent communication & Delivery schedules
Excellent communication regards pick up details
Delivery schedules worked for our client
5 mars 2026
Avis spontané
Réponse : Haulable
Hi Tracey,
Thank you for your feedback! We’re really pleased to hear that the communication around the collection worked well and that the delivery schedule suited your client. We appreciate you taking the time to leave a review and look forward to assisting you again in the future.
Kind Regards
The Haulable Team
Amazing service.
6 mars 2026
Avis spontané
Réponse : Haulable
Hello
Thank you for your great review!
We look forward to working with you further in the future
Kind Regards
The Haulable Team
Réponse : Haulable
Hi Alison,
Thank you so much! We're glad you were happy with the delivery. Let us know if you need anything else!
Kind Regards
The Haulable Team
wasted time never collected pallet
10 février 2026
Avis spontané
Réponse : Haulable
Hi Marijus,
We’re very sorry to hear you feel this way and understand how frustrating a failed collection can be. Having reviewed your account, you have booked four shipments with us, three of which were collected and delivered successfully and on time.
There was one shipment where the initial collection failed. We arranged a re-attempt for the next working day, however the site was closed when the driver attended, and the order was then cancelled as requested.
We have also tried to contact you by phone this morning to discuss this with you directly but were unfortunately unable to reach you.
We always aim to complete every shipment smoothly and regret that this order did not go as planned. If you would like to discuss this further, please contact us at Support@Haulable.co.uk, and we will be happy to review this with you.
Kind Regards
The Haulable Team
reliable, would use again
very quick, no issues and cheapest option i could find after shopping around
3 février 2026
Avis spontané
Réponse : Haulable
Hi Peter,
Thank you for your feedback! We’re really pleased to hear everything was quick, hassle-free, and competitively priced. We appreciate you choosing Haulable and hope to work with you again soon.
Kind Regards
The Haulable Team
Réponse : Haulable
Hi Erin,
Thank you for your review! We’re glad to hear the service was simple, easy, and on time. We appreciate your feedback and look forward to working with you again.
Kind Regards
The Haulable Team
It got collected on time and delivered…
It got collected on time and delivered by a friendly helpful driver. Driver called me from the collection to check something which was reassuring
22 janvier 2026
Avis spontané
Réponse : Haulable
Hi Jamie,
Thank you for your great feedback! We’re pleased to hear the collection was on time and that the driver was friendly and helpful. It’s also great to know the call from the driver was reassuring. We really appreciate you taking the time to leave a review and look forward to helping you again.
Kind Regards
The Haulable Team
If I I could only give them 0 star I…
If I I could only give them 0 star I definitely would…. I’m in totally unhappy with this company very unprofessional arranged 10 pallets for collection been waiting all day at 5pm thy send an email saying very sorry…
12 janvier 2026
Avis spontané
Réponse : Haulable
Hi Ali,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially after waiting all day for the collection of multiple pallets. This is not the level of service we aim to provide, and we sincerely apologise for the disruption and disappointment caused.
We appreciate how inconvenient late notification can be, and we recognise that this fell well below expectations. Your feedback has been noted and will be reviewed internally so we can work to prevent this happening again.
Thank you for bringing this to our attention, and we are sorry we let you down on this occasion.
Kind Regards,
The Haulable Team
Some more phone support please
I believe that having access to one or two customer service reps by phone would be a huge plus. For my business I need instant responses, waiting for emails sometimes means I miss out on bookings or cannot up date my clients quickly enough. It's often hard or impossible to reach haulable by phone.
13 novembre 2025
Avis spontané
Réponse : Haulable
Hi Matt,
Thank you for your honest and constructive feedback. We completely understand how important immediate access to support is, especially when you need to update your own customers quickly or secure bookings without delay.
We recognise that phone availability has not always met expectations, and this is something we are actively reviewing to improve accessibility and response times. Your feedback is valuable and helps shape how we continue to develop our service offering.
Thank you for taking the time to share this — we genuinely appreciate it and will take it on board as we move forward.
Kind Regards
The Haulable Team
Do not trust this company
One of the worst transport companies my company has used I have been told multiple times they are picking my items up and don’t bother and keep making excuses even though they have been paid for it. Customer never received his Ad Blue before Christmas and now you cannot get a response out of them. Scammers poor poor service.
10 décembre 2025
Avis spontané
Not trustworthy
Work closely with National Pallets both of them are con artists. I don’t believe any of the reviews on here are genuine. They charge you to pick up pallets, then make excuses as to why they cannot deliver them. They claim the street has no access apart from vehicles weighing less than 7.5t. What a load of rubbish there isn’t a road sign in sight saying that.
Next one: different delivery. ‘We can’t get access to the road where the business pick-up is,’ even though we have multiple trucks visiting us daily, and we sent them proof of the road access to the site. They apologise and say they’ll resend the vehicle out, then try to charge you again as they claim it was a failed delivery attempt. Yet it’s their fault the delivery attempt never happened. It’s just a scam to get more money out of you.
Avoid this business like the plague — they’re not trustworthy.
27 décembre 2025
Avis spontané
Réponse : Haulable
Hi Martin,
We’re very sorry to read your comments and appreciate you taking the time to share your concerns. We want to be clear that Haulable is not a pallet network itself, nor do we set out to apply charges unfairly or mislead customers. We work with established pallet networks and transport partners to fulfil collections and deliveries booked through us or via third-party brokers.
With regard to access restrictions, decisions around vehicle access are made by the operating carrier and driver on the day based on vehicle size, road layout, safety considerations, and local authority restrictions — not solely on the presence of road signage. Even where other vehicles attend a site, this does not always mean a pallet vehicle can safely or legally access the location, and this is something we rely on the carrier to assess.
Failed collection or delivery charges are not applied by Haulable arbitrarily. Where a charge is raised, it is passed on by the network or carrier following an attempted movement that could not be completed. We understand how frustrating this can be, particularly when you believe access should not have been an issue, and we do review and challenge these charges with our partners where appropriate.
We strongly refute the suggestion that this is a scam or that reviews left by other customers are not genuine. We work hard to resolve issues when they arise and value transparency and fairness in how we operate.
That said, we acknowledge that your experience has been a poor one, and for that we are sorry. If you are willing, we would welcome the opportunity to review your specific jobs in detail and address the points raised. Please contact me directly at ryan@haulable.co.uk, and I will personally look into this for you.
Kind Regards
The Haulable Team
Driver arrived on time
Driver arrived on time, polite and really helpful
12 décembre 2025
Avis spontané
Réponse : Haulable
Hi Oanh,
Thank you for your review! We’re glad to hear the driver arrived on time and provided polite, helpful service. We appreciate your feedback and look forward to assisting you again
Kind Regards
The Haulable Team
Avoid
Awful experience. Avoid this company. The pallet was collected 4 weeks later than the collection date provided and they lost it since then. The investigation has been going for 8 days now as they review CCTV to locate the pallet. Although they promised to 'keep us informed' we only ever got responses when we chased. We will aim to write a review every few days mentioning the current progress:
21st October – “your collection has been planned for today.”
31st October from Haulable “I’m currently following up with the depot to confirm the status of your consignment and will get back to you as soon as I receive an update.”
4th November from Haulable – “We’re currently following up with the assigned depot to obtain further updates on the status of your consignment. Rest assured, I’ll get back to you as soon as I receive any information”
18th November from Haulable - “I have now escalated the matter to my supervisor, as despite repeatedly chasing the depot, they have been unable to provide an update on the status of your consignment. Rest assured that we are actively monitoring this and will get back to you with further updates as soon as possible.”
19th November from Haulable – “The depot has just confirmed that the consignment has been collected and is currently en route from the Channel Islands. It is expected to arrive back on the mainland on Friday and will be trunked immediately upon receipt.”
26th November – “I am currently following up with the depot to confirm the current status of the pallet. We sincerely apologize for any inconvenience this may have caused and will provide you with an update as soon as possible.”
2nd December – “The depot has advised that they are currently conducting a search for your pallet. To assist with this process, could you please provide a photo of the pallet along with a brief description?”
3rd December – “The depot has advised that the collection depot reports the goods have been dispatched, while the delivery depot indicates they have not yet received them.”
11th December – “As advised by the depot, the CCTV footage from the hub has already been requested. Please bear with us while they carry out their investigation, as they process over 11,000 pallets each night.”
12 décembre 2025
Avis spontané
Réponse : Haulable
Hi Joanna,
We’re extremely sorry for the experience you’ve had and fully understand how unacceptable and frustrating this situation has been. A significant delay followed by an unresolved investigation into the location of your pallet is not the service we aim to provide, and we take full responsibility for this falling well below expectation.
We appreciate you outlining the timeline so clearly. While we have been actively chasing the depots involved and escalating the matter internally, we recognise that updates should not have relied on you having to repeatedly chase for information. For that, we sincerely apologise.
The investigation with the depot network is ongoing, including a full CCTV review, and we acknowledge how disappointing it is that this has taken far longer than it should. This is not reflective of the standard of service we expect to deliver, and the matter is being treated as a priority internally.
Thank you for taking the time to document your experience. We are sorry for the inconvenience caused and for the impact this has had, and we will continue to work towards a resolution as a matter of urgency.
Kind Regards
The Haulable Team
Great service
Goods were picked up and delivered on time. Impressive service all round and very courteous
8 décembre 2025
Avis spontané
Réponse : Haulable
Hi Andrew,
Thank you for your great feedback! We’re really pleased to hear your goods were collected and delivered on time and that you found the service courteous throughout. We appreciate you taking the time to share your experience and look forward to assisting you again.
Kind Regards
The Haulable Team
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