HBSUK Avis 

Called HBSUK on 3 occasions to report an issue stopping consultants booking appointments for me. Spoke with 3 different people, all of whom promised to resolve the issue and call me back. One of them allegedly handles complaints! None of them called back or resolved the issue which still persists.
One sounded about as interested as a teenager disturbed from gaming in their bedroom, and another put on that disinterested irritating croaky gen z voice.
Totally unprofessional and doing AXA a great disservice

Not had a appointment sorted

Easy to book an initial appointment, with clear step-by-step guidance and quick referral for a second opinion and tests. The service I received over the phone to a query was also clear, understandable and really helpful.

Very easy to book, and Mr. Thomas Haigh was extremely helpful and friendly - he answered all my questions in an clear, concise and informative manner

Not the easiest of sites to get access to.

The whole experience has been appalling, from AXA telling me my policy has expired, despite it only commencing 1/1/26 to the documents generated by VirtualLucy being addressed to my previous address despite it being updated 3 months ago
I have contacted my company HR team who are taking it up on my behalf

Very straightforward and easy to use booking process. Medical expert was very knowledgeable.

Great service and very helpful from you the contact centre

Fast efficient service with a great understanding of any issue. Friendly with an easy approachable personality.

Great service. Much appreciated.

Excellent customer service and speedy help.

Easy to use the service to book the consultation. Was called at the allocated time. Person I spoke to extremely helpful & polite

I was recommended by Axa as part of my private care, I don't have any exercise listed and it simply looks way too complicated trust me I am from technology. I wasted 2 days of mince waiting for the exercises. I wouldn't recommend this app based on my experience . Based on this reply I have contacted your phone and explained the issue and sent 4 to 5 follow up emails have been sent. I can't believe that I have been left nothing for more than a week without any updated. Sorry this isn't acceptable, my condition worsened relying on you to provide service with private care but you left me in pain and frustration. Based on my experience, I don't even know why Axa is using this company may be it's cheaper something but the service is totally zilch. I had a call from you staff, physio went on holiday so i am left in pain ? do you not have notes or hand overs , can someone alternative pick up this when you charge through private care don't you feel you have the responsibilities to care for the people? so many questions and I don't think it feels professional or cared I can't recommend this at all, please do avoid and go some where else. I can provide all the follow up and evidences if you need.

Great service from beginning to end. Prompt and efficient.

Very good, initial referral was excellent, was very prompt!

Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of these places was accessible. Only way would be to write down post codes etc, and look each of them up before deciding. Hopelessly impractical and unhelpful!

Very in depth and knowledge physio

Very professional and helpful. Understood my needs and helped to provide a suitable program to assist

All good slightly late but I was informed so no problem understood my concerns listened and arranged appt quickly