Very convenient to speak quickly with a very empathetic GP who seemed knowledgeable about my personal issues. Seamless stress free process with an electronic sick note provided both to me and a copy... Voir plus
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Lisez les avis des autres
When my GP would not give me a much needed same day appointment. Thank-goodness for Benenden Health! All arranged and a consultation within 3 hours!
L'entreprise a répondu
Lots of doctor video appointments available from 60 minutes in advance. Easy to book and upload images in advance of the video appt. Doctor was pleasant and listened before providing a prognosis and i... Voir plus
L'entreprise a répondu
I was unfortunately in desperate need for a second opinion after a disappointing visit to my local GP. I managed to book an online GP, change medication, be referred to a consultant and have that boo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Coordonnées de contact
W1H 6DU, London, Royaume-Uni
- info@healthhero.com
- healthhero.com
4,8
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de HealthHero
Thank you, Tafadzwa. We appreciate your kind words.
The Benneden website / GP Telephone Appt
The Benneden website, booking a GP telephone appointment is amazing! One click and the times & dates were available to speak to a GP at your own convenience, so worth the monthly subscription for this service alone.
9 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you for your review. We are pleased booking a GP telephone appointment through the Benenden website was so quick and easy, and glad it feels like real value as part of your subscription.
Excellent professional service by…
Excellent professional service by highly qualified people
6 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Dave. We really appreciate your kind words about the professionalism and expertise of our team.
Easy to access a professional for…
Easy to access a professional for advice before actually making an unnecessary trip to the hospital. Also the doctor listened to my symptoms and gave me good advice. I would definitely use this service again, especially when trying to get a GPS appointment is so difficult
7 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Jane. We are glad we could help you get advice before an unnecessary trip to the hospital, and pleased the doctor listened to your symptoms and gave you helpful guidance. We look forward to being there for you again.
I was in pain and needed to consult a…
I was in pain and needed to consult a GP. I submitted an online request and got an appointment really quickly. Initially I felt frustrated because the consultant was troubleshooting as though the cause of my problem was completely unknown rather than focusing on a specific concern where I had history. I quickly provided additional information and context. Despite this the GP was polite and pleasant. I left feeling reassured with the advice and guidance given on how to manage the symptoms I was experiencing.
25 août 2026
Avis spontané
Réponse de HealthHero
Thank you for your honest review. We are sorry the start of the consultation felt frustrating while the GP worked through your history, and we appreciate you providing the extra context so quickly. We are glad the doctor remained polite and pleasant throughout, and pleased you came away feeling reassured with clear advice on managing your symptoms.
A good idea considering the state of…
A good idea considering the state of the NHS now
5 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you for your feedback. We are glad you see the value in having this option available at a time when the NHS is under such pressure..
Great service and much needed for all…
Great service and much needed for all sorts of reasons. Good value for money. And great service 👏 👍
13 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Philip. We are pleased you found the service good value and great across the board.
I got professional help over the phone…
I got professional help over the phone and got a prescription which I think has made much of a difference in solving the problem that I had.
5 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you for your review. We are pleased the phone consultation and prescription made such a difference in solving the problem you had.
GP referred me to specialist care who…
GP referred me to specialist care who Identified a brain bleed. Would have been easy to walk away and prescribe painkillers. Treated successfully and I should make a full recovery ❤️
5 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you for sharing this, Dave. We are so glad the GP looked further into your symptoms rather than simply prescribing painkillers, and that this led to catching something so serious. Knowing you are on track for a full recovery means a great deal to us. We wish you all the best going forward.
Brilliant service and saved me needing…
Brilliant service and saved me needing to go to A&E when I couldn’t get an emergency dental appointment when all I needed was antibiotics to treat a burst mouth abscess. Saved me hours of time and saved me adding pressure to a busy A&E system. I highly recommend HealthHero.
5 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Veena. We are so glad we could help you avoid A&E and get the antibiotics you needed for the abscess quickly. It is great to know we could save you time and ease some of the pressure on emergency services too.
Great service with very polite
Great service with very polite, respectful and helpful staff. I would have given 5 stars but a technical glitch meant my appointment did not show on the list for the Dr to call. I had to make four calls to finally get it sorted. Once sorted, the doctor I spoke with was wonderful and understanding. She made sure I understood everything she told me and asked me if I had any questions regarding the process and the prescribed medication
22 août 2026
Avis spontané
Réponse de HealthHero
Thank you for your honest review. We are sorry to hear about the technical glitch and we will look into this to help prevent it happening again. We are pleased that once resolved, the doctor was wonderful and understanding, and took the time to make sure you understood everything about the process and your medication.
Réponse de HealthHero
Thank you, Lesley. We really appreciate your kind words.
Excellent service from the clinician in…
Excellent service from the clinician in particular
11 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you for your review. We are delighted the clinician made such a positive impression.
Recommended A&E for swimmers ear
Great for ease of access as part of Benenden health services but the GP I got wanted me to go to A&E for swimmers ear. Absolutely ridiculous waste of resources. Waste of my time. Called 111 and they're going to sort me out instead.
However, 111 and the local GP were just as useless. Why would you burden A&E/Urgent Treatment Centre with someone who has swimmers ear. The system is broken.
11 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you for your feedback, Richard. We are sorry to hear the advice you received did not feel right for your situation and understand your frustration. It would help us if you can let us know the date you consulted with our service so we can look into your case to see what we can learn. Please email us at patientexperience@healthhero.com. We are glad 111 could help you find a more suitable option.
Easy to book
Easy to book, quick and convenient when my GP could not offer an appointment for over 72hrs. A very useful service within my private health package. Will definitely use this service again.
3 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, James. We are pleased booking was quick and convenient when your local GP could not fit you in for over 72 hours, and glad this is proving a useful part of your private health package.
Great service
11 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Craig. We appreciate your kind words.
Brilliant service - recommended
I was frustrated at having to wait 3 weeks to see my GP so tried this out. I was able to book a same day appointment via the Vitality app and it worked brilliantly. The doctor was very knowledgeable and kind and the prescription she wrote me arrived the next day. Brilliant service.
3 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Caroline. We are pleased you were able to get a same day appointment through the Vitality app. It is great to hear the doctor was knowledgeable and kind, and that your prescription arrived so quickly.
Great service from these people
Great service from these people, thoroughly recommended.
2 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Stuart. We really appreciate you recommending us.
It was first time calling the gp line…
It was first time calling the gp line and I have to say I was a bit skeptical but I am so glad I did call them. The whole call from booking an appointment to speaking to a gp was great. They are very helpful. I got appointment within hours and gp was very professional, listened and gave me advice. I was able to get a prescription sent to me via email on the day. Overall I will be using the service again in the future.
2 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Asha. It is great to hear you got an appointment within hours, that the GP was professional and gave you clear advice, and that your prescription came through by email the same day. We look forward to helping you again in future.
Excellent service that took away the…
Excellent service that took away the agonising wait of going to my normal GP service. I would highly recommend.
1 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Lisa. We are pleased we could take away the long wait you would normally face with your local GP service, and we really appreciate you recommending us.
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