HealthHero Avis 

Excellent service able to see a doctor urgently very quickly. The booking process is straightforward and easy. Would highly recommend Dr Sinclair.

Well organised. Exactly what was required at a time when I felt in need if guidance.
Provided a clear way forward.

Excellent service, I was referred to a specialist and saw that person the next day. It takes a long time to get an appointment with my GP, so I'm grateful for this service.

Great booking process, referrals and care great company to deal with

The GP cared to listen, spend time to understand mu condition and offered me advice.

I made an appointment for the next day. I was listened to and a referral was made. I’ve had some of the test I need to go forward. If I had tried to contact my own GP I wouldn’t have even been seen yet. I’m thankful I have access to this service.

At 4am after calling 111 and not really being of any use, I tried this service which was included in an app I have via work.. amazing.. at 8.12 I had an appointment over the phone and by 8.25 I had my prescription in an email and text.. by 10am I was already being relieved of discomfort.. 100% recommend this service..

Lots of doctor video appointments available from 60 minutes in advance. Easy to book and upload images in advance of the video appt. Doctor was pleasant and listened before providing a prognosis and issuing a private prescription which is emailed to then print and take to pharmacy. Meds prescribed were less than half the cost of an NHS prescription. Great service

Felt I had got an ear infection so after work on a Friday tried to get a last minute appointment at my GP. There was nothing available and no guidance offered. I then remembered about health hero which is provided with my healthcare plan. I got an appointment an hour later which was fantastic and very professional. I was then given a prescription and collected from a local pharmacy that night. The infection has now cleared before I probably would have been able to get into my own GP.

Amazing service when in a pinch!

Booking the appointment was so easy and the doctor was empathetic and listened to my concerns. I didn’t feel rushed at anytime

Professional advice given in a sympathetic way

I have spoken to 3 Health Hero doctors regarding a health concern I have had for 2 months. The information provided and 2 referral letters to my GP surgery resulted in a quicker diagnosis and medication. It was such a relief that the medication removed the chronic pain and allowed me to return to my active lifestyle within a couple if days.

Could get an appointment on the same day and was spoken to within hours. They sympathized with my symptoms (vertigo /labyrinthitis) as they had experienced the same themselves, gave me a prescription that I could collect from anywhere on the same day and could even give it to my husband to pick up. I do worry and normally avoid doctors / surgery but next time I need to, I would contact them first if not an emergency as could have a consultation from home.

Honestly, I’m still having a “pinch me, was it really that easy?” moment!

I’ve now used this service three times, and every single time I’ve been genuinely impressed. The service has been impeccable from start to finish.

The first time I used it, I called very late at the weekend, fully expecting to get an automated message telling me to wait until normal hours or giving me information about what to do next. Instead, I was offered an appointment for 1:00am — which, considering how late I had called, was absolutely perfect and exactly what I needed. I accepted the appointment, received the link, and everything was sorted. Prescription done. It really was that simple.

The second time, I called around lunchtime expecting two things: firstly, that I’d be waiting ages for someone to answer, and secondly, that even once I got through, I’d have a long wait for an appointment. Neither happened. I was offered an appointment less than an hour later, and to top it off, they actually called me early.

After using the service three times now, I honestly struggle to find anything to fault. The speed, organisation, communication and overall level of service have been exceptional.

It’s rare to use a service and think, “That was actually much easier than I expected.” Every time I’ve used it, that’s exactly how I’ve felt.

Absolutely impeccable service — I couldn’t be more impressed.

There employee prescribed me a medication for my face.

I paid for this medication and it said in upper case "do not use on your face".

Health hero then refused to refund me and insisted that I should ignore the safety warning on the label and use the medication.

So who's the lier, the people that made the medication or the health hero, I'll let you make up your own mind on that.

In reply to HealthHero reply. I am talking to your people, and the advice is still to ignore what the medication says. Don't fake concern online when saying something else in emails to me.

Fast, professional and incredibly easy

The GP consultation was available to me through my Saga health policy. I used it to get a private referral to a rheumatologist.

Great Service. I can recommend.

It was really good service