Hearbase Avis 

I was seen by Hanna who was very thorough,professional and a pleasure.
I would like to see her in the future

From start to finish,Fiona could not have been better...truly.
She is attentive,always listens to you,acts on what you say.Is extremely knowledgeable.Friendly and understanding.She gets 10/10 from me!

Hearbase helped when I was almost deaf & NHS has withdrawn its wax removal service. A responsive, professional, personable service.

I was very happy with the service I received from Hearbase.

When phoning for an appointment the reception staff was friendly, empathetic, professional and very accommodating, trying hard and succeeding in finding me an earlier time slot than initially anticipated (in her and the audiologist’s lunch break).

On arrival every attempt was made to comply thoroughly with infection control and social distancing measures and I did not have to wait long until I was asked into the treatment room.

The audiologist was very welcoming and professional. She undertook a comprehensive assessment of the presenting problem and clearly explained the treatment options she worked quickly but thoroughly and hygienically, and engaged in easy conversation. I felt relaxed and my problem was resolved promptly and comprehensively.

In summary: I had a very pleasant and satisfying experience and would wholeheartedly recommend the service.

I phoned Tracy at your Bromley branch and asked for her help. I had a meeting in a few days time and could not hear a thing so the meeting as far as I was concerned was going to be embarrassing and detrimental to my business. Tracy as far as I am concerned went above and beyond and got me booked in as an emergency with the lady at Bromley who attended to my ears and cleared and cleaned them completely. I really mean this the service and standard of care I received that day was superb. I can not remember the ladies name who treated me but please look into this as she was brilliant as well.
WELL DONE Hearbase 5 STARS

This was my first visit to Hearbase. The staff were very pleasant and helpful and my treatment was very straightforward and effective so I would recommend their services.

The lyric in the song by Jimmy Cliff includes the line, "I can see clearly now......."
but I felt like singing "I can hear clearly now the pain has gone..." after leaving Hearbase in Bromley on Thursday 13th August. The humidity during that afternoon was a challenge. There was a warm welcome in a cooler reception area and a clear explanation of the new procedures due to COVID-19. The nurse at the local GP surgery used to treat the problem I have with excessive ear wax so was apprehensive. Reassurance and information was provided as to the treatment. It definitely helped to be able to see a view inside each ear although the colour of the substance in my ear was unsettling. The removal procedure was quickly over and could feel my ear having a declutter which was such a relief. The pain had increased during the previous month and also the buzzing sound due to the congestion. My request is if the mechanism could have a silencer it would help. Although have been saying the same for years to the dentist. Hearbase offers a Professional service that improves the quality of life with an opportunity to ask lots of questions during the appointment. Thank you to all the team in Bromley and applaud you for coping with all the new arrangements as do other medical services.

I have been with Sandra at Hear Base for 5 years and can only speak very highly of the service I have received.
Very friendly and professional at all times.
I would recommend Hear Base over other companies.

A professional and friendly experience. Anna did a great job unblocking my ears. Would recommend.

My mother attended the Clinic to have her ears syringed. The staff were very professional and friendly. We must applaud their diligence during the Covid-19 time and their attention to sanitisation for the safety of themselves and clients,

Her hearing is much better now and she will return should she need the treatment again.

Great customer service and were very aware/mindful of the safety precautions due to the pandemic. The care they take with each client is excellent and the reason I visited Hearbase was seen to and fixed swiftly and efficiently.

The service I received from Fiona was excellent, she was really helpful, informative and reassuring with advice.

Good job to the entire staff and crew at hearbase Bexleyheath. And to my star Doctor and Audiologist Anna, I want to say you are simply the best.

The treatment was 5 star I recommend you and hearbase again and again.
I can practically hear a pin drop

Thank you for making me well

A fantastic service from Hearbase Bexleyheath received on Thursday. Professional throughout. I was seen on time, the really kind audiologist explained issues clearly and used visual software to aid her explanation. I would strongly recommend Hearbase, and would definitely use them in future if needed.

From start to finish very professional
1st the receptionist handled the coronavirus rules superbly and efficiently while putting everyone at ease
The nurse was friendly and efficient and was very helpful and gentle .
So well done to all at hear base at very trying times

Received excellent service from the Audiologist and the staff, the hearing test was thorough and identified my needs. After I received my new hearing aids I can honestly say that my life changed so much. No more continuing to ask people to repeat what they said, and to listen to the radio and TV became a pleasure once more. Thank you to all at Hearbase,

Very pleased with the care I received from
The Bexley heath branch Extremely Professional

Anna was excellent.
Informative/experts/friendly.