Heatzen Avis 

Jimmy and Adam were top notch . Explained everything and helped where needed. Would fully recommend to anybody who’s lucky enough to get these 2 installers

Jimmy and adam where very professional and helpful right from the start explained everything well and carried out the work quickly and efficiently and we would not hesitate in using there services again.

Adam and Jimmy first class service all work done in 1 day couldn’t ask for any more very professional.

Adam and Jimmy, lovely guys and work completed was good

Adam and jimmy were brillant from start to finish very very polite and very respectful a pleasure to have in the house

Jimmy was very professional and provided excellent service, the work was also very well done and done to a great standard.

Review of Heatzen – Caution Advised
I did not have a positive experience with Heatzen, and I would urge others to proceed with caution.
I was initially contacted by Heatzen regarding eligibility for an ECO grant boiler. Before any visit, I provided a photograph of my existing system as requested, and I received written confirmation from Heatzen (the day before the visit) stating that I qualified for an ECO grant boiler. My EPC rating was therefore already known to them in advance.
Despite this, one individual who described himself as a “surveyor” travelled a considerable distance (from Manchester to Devon) to visit my property. This immediately struck me as unusual, given the distance involved. During the visit, he took a few photographs but did not carry out anything that could reasonably be described as a proper survey. I have previously had legitimate surveys conducted, and this visit bore no resemblance to that process.
During the visit, I was told that I needed to provide copies of personal documents (including bank statements, council tax bills, and proof of ID) for their “compliance team,” and I was told that the grant would not proceed unless I handed these over before he left. I questioned why this information was required at that stage, but under pressure and trusting what I was told, I eventually provided the documents. In hindsight, I now believe this request was inappropriate.
Approximately a month later, I received an email stating that I did not qualify for a boiler after all, allegedly because my “energy rating was too low.” This explanation made no sense, as my EPC rating was already known to Heatzen before the visit and was even referenced in their earlier correspondence confirming eligibility.
I replied requesting clarification and a copy of the surveyor’s report so I could understand how this conclusion had been reached. I also asked why a site visit had been arranged at all if my EPC rating alone was supposedly sufficient to disqualify me. I have never received a response. It has now been over two months.
Throughout the process, I dealt only with two individuals who appeared to represent the company. The man based at the office was less proficient in English than the one who attended at my property. Communication was inconsistent, follow-up promises were not honoured, and the man in the office appeared unfamiliar with basic details of the product being offered, which was concerning for someone presenting themselves as the owner of the business.
The overall experience does not make sense from a commercial or procedural perspective. Sending someone on a long-distance visit, only to later claim that the application was never viable based on information already available, raises serious questions. I was left without a boiler, without answers, and with ongoing concerns about how my personal data has been handled.
This is my honest experience. I cannot say that Heatzen acted transparently or professionally, and I would strongly advise others to be cautious, particularly about providing personal or financial documentation. I would recommend verifying credentials independently and seeking alternative providers before proceeding. For clarity, I was initially contacted by Heatzen on 6 October. I received their letter advising that my application was unsuccessful on 10 November. I followed this up by email on 17 November but have never received a response.

Jimmy and Adam came to install my boiler and did a good job

Jimmy &adam

Having used this company. The engineers headed by Curtis and Sean were extremely professional and helpful. They worked hard installing radiators and removing the warm air. Thank you for making it easy for me.

One of the rooms wasnt done as I expected and as I asked for and the response was « Ive should ive seen before this disappoiting «  pipes fitted too hi above the floor … not happy
The type of radiators were not the ones we agreeed at the start … also!!

Jimmy and Adam arrived and installed our new boiler very happy with the work man ship
Would definitely recommend them

Excellent service. Very professional. Clean, Tidy and efficient. Would highly recommend. Luke & Ky went above and beyond to install the boiler and managed to overcome all the problems that was thrown at them . Thank you .

Brilliant service by the guys. Very friendly and would definitely recommend.

Professional, reliable Great service! Highly recommend!

Luke and ky installed out boiler above and beyond help and service

I really happy with all the work that was done at my property it was a little over whelming but everything was done in the time frame that was set out a few small teethings problems but that was ironed out really quickly and I couldn’t fault any of the work done everyone was respectful and considerate

A huge thank you to Curtis and the boys today, with fitting our new boiler and new valves on our radiators. The boys are very well mannered, very tidy and polite. Very happy with the service of work.

Jimmy and Adam came to install my boiler today and they was very well clean working very efficient and professional and got it all done in record time

Adam & Jimmy did a lovely job well satisfied with their work. They worked very hard and constant. A very likeable pair who were sociable and polite and cleared up after the job. I would recommend them highly.
Pleased to meet them. Many thanks for their kindness and service.
Pauline Higginson xx