Easy to follow recipes. Cost effective for families. We couldn't afford to eat the way we do if we did not have hello fresh. The cost of living makes it unaffordable for big families. All ingrediants... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
HelloFresh delivers (both literally and figuratively) in every way they say they will. It’s exciting to open my new box each week. Everything is beautifully packaged (as eco-friendly as possible) and... Voir plus
L'entreprise a répondu
Delivery service. A reasonable range of meal options. Recipes with premeasured ingredients make it easy for teens to cook. Takes some stress out of the week. However, some of the vegetables are... Voir plus
L'entreprise a répondu
Food is tasty and varied. Costing approx $30 per dinner meal for two people once weekly discount applied. Delivery was an issue for us, food not arriving as scheduled, finding it hard to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Coordonnées de contact
Nouvelle-Zélande
- hellofresh.co.nz
4,0
Bien
15 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de HelloFresh New Zealand
Hi Hala,
We're so glad you enjoyed our tasty recipes and the timely delivery! We appreciate your kind words.
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
A very simple addition to your weekly meals
Very simple to place your menu order, and multiple options and time to change any or all dishes. The recipes themselves are simply explained with pictures to help keep you on track as you go.
Delivery service has been good with delivery to a rural address within the time frame achieved.
25 août 2026
Réponse de HelloFresh New Zealand
Hi Treacle,
We are so glad to hear that you find our menu ordering process simple and appreciate the flexibility we offer. It's wonderful that our recipes, with their clear explanations and helpful pictures, make cooking enjoyable for you. We are also pleased that our delivery service to your rural address has been reliable and timely. Thank you for your positive feedback!
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Great choice of meals and being able to…
Great choice of meals and being able to select different options is a bonus. It's very affordable too ☺️
21 août 2026
Réponse de HelloFresh New Zealand
Hi Alison,
We're so happy to hear you appreciate our meal selection and the flexibility of our options! We're also glad you find our pricing affordable. Thank you for your wonderful feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
the package arrived missing the meat…
the package arrived missing the meat potion on 26/9 .
A credit was offered instead my account was charged an additional fee !
4 août 2026
Réponse de HelloFresh New Zealand
Hi Kent,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Réponse de HelloFresh New Zealand
Hi Mzmazfknc,
Thank you so much for your review and for allowing us to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
SO NICE
SO NICE COMIMG HOME AND NOT HAVING TO THINK ABOUT WHATS FOR DINNER, ALSO GREAT WAY TO TRY NEW FLAVORS.
21 août 2026
Réponse de HelloFresh New Zealand
We're thrilled to hear that our meals are making your evenings easier and more enjoyable! It's fantastic that you're discovering new flavors and expanding your culinary horizons.
We enjoyed the delicious meals and the…
We enjoyed the delicious meals and the no fuss preparation. The delivery arrived when we expected so all in all a very good experience. Thank you
18 août 2026
Réponse de HelloFresh New Zealand
We're so pleased to hear that you enjoyed the delicious meals and found the preparation fuss-free. It's wonderful to know that your delivery arrived as expected, making for a very good experience overall.
Overall superb
Overall superb, good quality food, easy to use the website to order. Wide range of options for vegetarians and always something for vegans.
The reason it is missing the extra star is that the vegan options are limited, I order 3 meals a week, and sometimes there isn't an option to have more than 2 unique recipes.
I have noticed that I can make some recipes vegan by changing the dishes meat option for vegetables - but these are not in the veggie/vegan section, I have to score over the other sections which is not time-efficient.
Also in the past, the packing team have made some mistakes - once there were no recipe cards, not often but occasionally there has been missing minor and major ingredients. Sometimes this will be picked up by the packing team, and I have received small refunds - matching the item's value. Other times no. Overall I am very happy with Hello Fresh New Zealand, and will continue using their services, and I would absolutely recommend them to friends.
25 août 2026
Réponse de HelloFresh New Zealand
We truly appreciate you taking the time to share your detailed feedback. It's wonderful to hear that you consistently enjoy the quality of our food and find our website easy to navigate, along with the variety of vegetarian options available.
We understand your desire for more unique vegan meal choices, especially given your frequent orders, and we recognize that having to search outside the dedicated vegan section for adaptable recipes can be time-consuming. We are actively working on expanding our vegan offerings and improving the visibility of all suitable options to make your experience more efficient.
We also sincerely regret the past instances where there have been missing recipe cards or ingredients in your deliveries. We are continuously refining our packing processes and training to minimize such errors. Your feedback regarding the inconsistency in receiving refunds for these issues is also very valuable to us. We are reviewing our procedures to ensure a more consistent and fair approach when these rare mistakes occur.
We are very happy that you continue to be a loyal customer and would recommend us to your friends. We are committed to making your experience even better.
Quality food with good serving sizes…
Quality food with good serving sizes and tasty menus. I like how the meals come bagged and labeled to just pull out of the fridge and ready to prepare.
18 août 2026
Réponse de HelloFresh New Zealand
We're so happy to hear you enjoy the quality of our food and the generous serving sizes! It's great to know that our bagged and labeled meals make preparation easy for you.
All so yummy
All so yummy. Really fresh produce. Delivered to our door, what could be easier!
31 août 2026
Réponse de HelloFresh New Zealand
We are so delighted to hear you enjoyed the fresh produce and found the delivery convenient! Thank you for your wonderful feedback.
A good variety of easy to cook meals
A good variety of easy to cook meals. The very few problems I have had have been quickly and happily resolved. Easy to follow recipes so whoever is home first can start cooking.
31 août 2026
Réponse de HelloFresh New Zealand
We're so happy to hear you're enjoying the variety and ease of our meals! It's wonderful to know that any issues you've encountered have been resolved quickly.
Great variety of meals and things the…
Great variety of meals and things the kids enjoy
25 novembre 2025
Réponse de HelloFresh New Zealand
We're so glad to hear that you and your family are enjoying the variety of meals we offer! It's wonderful to know that there are options that both adults and children can appreciate.
The meals are easy to prepare
The meals are easy to prepare. The deliveries are always on time and it’s just a super simple system to use where I’m cooking easily but at the same time I’m cooking things. I probably never would have cooked as a recipe for myself.
28 juillet 2026
Réponse de HelloFresh New Zealand
We're so happy to hear that our meal kits make cooking easy and introduce you to new recipes! We appreciate you highlighting the convenience of our deliveries and the simplicity of our system. We are glad we can help you expand your culinary horizons.
My 2nd Order did not arive
29 août 2026
Réponse de HelloFresh New Zealand
Hi Carole,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
Really delicious meals and fresh…
Really delicious meals and fresh ingredients. Look forward to every meal
28 août 2026
Avis spontané
Réponse de HelloFresh New Zealand
Hi Debbie,
We are so delighted to hear that you are enjoying our delicious meals and appreciate the freshness of our ingredients! It makes us incredibly happy to know you look forward to every meal.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
Enjoying the food and loving the…
Enjoying the food and loving the tastes. Kids are enjoying the different meal plans.
24 juillet 2026
Réponse de HelloFresh New Zealand
Hi Juanita,
We are so happy to hear that you and your children are enjoying the food and the variety of our meal plans! Thank you for your wonderful feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
My 6 kids all loved the food I made and…
My 6 kids all loved the food I made and this is not an easy thing with adhd, asd and sensory issues. Thank you
16 août 2026
Réponse de HelloFresh New Zealand
Hi Jacquie,
We're so happy to hear our food was a hit with all your children! We understand the challenges and are delighted we could contribute positively.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
We like the number of options to choose…
We like the number of options to choose from. Produce has all been good.
I don’t think I have been receiving texts re the arrival of the box for the last few weeks, has this changed?
5 mai 2026
Réponse de HelloFresh New Zealand
Hi Kristen,
We're so glad you're enjoying our selection and fresh produce! We appreciate you bringing the text notifications to our attention. We'll definitely look into why you haven't been receiving them for your box arrivals.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
I've had issues
1st order - delivery driver drove across part of driveway they obviously shouldn't have.
2nd order - given radishes instead of tomatoes for one recipe
3rd order - great!
4th order - no recipe cards delivered. Follow ups - 1. no attachment 2. only four of the five recipes attached.
Missing ingredient for One-Pot Mexican Bean & Veggie Soup - Mexican Fiesta Spice Blend.
I am hopin things will improve because the meals themselves are nice, if you cut down on the garlic....but then you have it left over....
4 août 2026
Réponse de HelloFresh New Zealand
Hi Kay,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Réponse de HelloFresh New Zealand
Hi Shirley,
We're so happy you love our meals and find the recipes easy to follow! Thank you for your wonderful feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.