Easy to follow recipes. Cost effective for families. We couldn't afford to eat the way we do if we did not have hello fresh. The cost of living makes it unaffordable for big families. All ingrediants... Voir plus
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Lisez les avis des autres
HelloFresh delivers (both literally and figuratively) in every way they say they will. It’s exciting to open my new box each week. Everything is beautifully packaged (as eco-friendly as possible) and... Voir plus
L'entreprise a répondu
Delivery service. A reasonable range of meal options. Recipes with premeasured ingredients make it easy for teens to cook. Takes some stress out of the week. However, some of the vegetables are... Voir plus
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Food is tasty and varied. Costing approx $30 per dinner meal for two people once weekly discount applied. Delivery was an issue for us, food not arriving as scheduled, finding it hard to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Coordonnées de contact
Nouvelle-Zélande
- hellofresh.co.nz
4,0
Bien
15 k avis
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Nice range of recipes
Nice range of recipes. Focuses on saving time for busy families and catering to individual family needs. Has reduced us relying on take aways or overspending on unexpected dinners. Makes cooking fun and anyone can follow along with the recipes.
16 juin 2026
Réponse de HelloFresh New Zealand
Hi Stacie,
We're so happy to hear that our range of recipes has helped your family save time and reduce reliance on takeaways! It's wonderful that cooking has become fun and easy to follow.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
The convenience of having you dinner planned ahead.
The convenience of having you dinner delivered and knowing what you're cooking for dinner is great. Meals are easy to prepare and delicious. There's only been a couple I wouldn't get again. I love your flavorings. Quality id excellent.The pricing is getting up there and I will be looking at that in the future.
27 août 2026
Réponse de HelloFresh New Zealand
Hi KC,
We're so glad to hear you're enjoying the convenience, ease of preparation, and delicious flavors of our meals! It's wonderful that you appreciate the quality. We understand your concern about pricing and appreciate you bringing it to our attention.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
AI has ruined Hello Fresh
I used to love HF, but lately the quality has dropped to a point that I predicted it was starting to be run by AI. Lo and behold, I was right. Recipes becoming bland, and recipe cards being off or giving wacky instructions, for example. Last week the recipe card told me to put 100g of butter into my pot of 5 mashed potatoes, and I ended up with a yellow, oily mess of potato-flavoured butter. I salvaged it by running to the shop to buy some extra potatoes to even out the proportion.
In an article I found, HF tries to sell its shift to AI as better personalisation. This is a quick way to end up with boring food. Hyper-personalisation based on algorithmic guesswork means we're no longer being exposed to new and interesting flavours. To say nothing of the fact that AI by its very nature hallucinates and gets things wrong.
No thanks, HF. I want food created by human chefs who understand food and flavour profiles for other humans, not a large language model programmed to churn out thousands of bland meals quickly so management can pad the bottom line by laying off said humans.
31 janvier 2026
Réponse de HelloFresh New Zealand
Hi Mel,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Thumbs up from the Henry Clan
The meals have been fantastic! The cooking instructions are easy to follow, and my 12-year-old daughter loves helping prepare dinner for the family. The portion sizes are just right for our family of four, and the quality of the ingredients is consistently excellent.
As a busy working mum, I originally planned to try the service for only 4 to 8 weeks. I suspected my kids were getting a little tired of my usual dinner rotation, so I liked the idea of being able to choose our meals each week and introduce more variety while still catering to everyone's tastes.
Fast forward a few months, and we're still going strong! The meals have been a hit with the whole family, which probably says it all. 😊
The delivery service has also been excellent and reliable, with every box arriving on time except for one that was delivered a day later than expected.
12 mai 2026
Réponse de HelloFresh New Zealand
Hi Annelize,
We are so happy to hear that our meals have been such a hit with your family! It's wonderful to know that the cooking instructions are easy to follow and that your daughter enjoys helping out. We understand how important variety and quality ingredients are, especially for busy parents, and we are glad we could provide that for you. We also appreciate your feedback regarding the delivery and are looking into the instance of the delayed box to ensure our service remains consistently excellent. Thank you for sharing your positive experience with us!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
getting us to try new tastes and…
getting us to try new tastes and methods, the only criticism we have is the precut chips, the moisture came out in the bag and made them soft, we would prefer to make our own and cut them bigger and maybe with the skin on otherwise the meals are enjoyable
24 février 2026
Réponse de HelloFresh New Zealand
Hi Julie,
We appreciate you trying new tastes and methods with us. We understand your feedback regarding the pre-cut chips and the moisture issue, leading to a softer texture. We value your preference for cutting your own chips, perhaps larger and with the skin on. We are always looking for ways to improve our offerings, and your insights are very helpful as we consider future adjustments to our ingredients. We're glad to hear that, overall, you found the meals enjoyable.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
Excellent menu options
11 août 2026
Réponse de HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better, and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Daren💚
Thankyou HelloFresh. My husband and I are enjoying the…
My husband and I are enjoying the meals. We were tired of trying to think of meals every night so now we get HelloFresh to think for us for 2 nights of the week 😀
21 juillet 2026
Réponse de HelloFresh New Zealand
We're so happy to hear that our meals are bringing convenience and enjoyment to your evenings! It's wonderful to know we can take the stress out of meal planning for you and your husband a couple of nights a week. We appreciate your kind words!
- Daren
The recipe are easy to follow i work…
The recipe are easy to follow i work silly hours in when I get home most times I just have egg on toast or nothing the meals are giving motivation and the flavors delicious.
14 juillet 2026
Réponse de HelloFresh New Zealand
We're so glad to hear that our easy-to-follow recipes and delicious flavors are providing motivation for your meals, especially with your busy schedule! Thank you for sharing your positive experience.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Fresh ingredients
Fresh ingredients. Easy recipes. Such a game changer. Simple ordering system.
28 avril 2026
Réponse de HelloFresh New Zealand
We're delighted to hear that our fresh ingredients and easy recipes have made such a positive difference for you! It's wonderful to know you find our ordering system simple. Thank you for your fantastic feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Réponse de HelloFresh New Zealand
We're happy to hear you appreciate the meat selection and the individual meal packaging. We value your feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Tonight's meal was missing an important component
Tonight's meal was missing the Garlic Stir-Fry Sauce. I had to improvise the Sticky Korean Beef Rump & Corn Slaw. What I created still worked, but having all the ingredients in pack 38 would have been great
25 août 2026
Réponse de HelloFresh New Zealand
We're sorry to hear that an ingredient was missing from your meal kit. We understand how frustrating it is when you have to improvise, and we appreciate you letting us know. We are always working to ensure all components are included.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
My experience with Hello Fresh
My experience with Hello Fresh
Has been very good.. From Delivery right through to delicious Food. the quantity. the price.
It's Coming up to a year..❤️
8 octobre 2025
Réponse de HelloFresh New Zealand
We are so happy to hear you've consistently enjoyed our deliveries, delicious food, and the value we offer over the past year! We truly appreciate your wonderful feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Have just received my second Meal box…
Have just received my second Meal box for 2 people and so far so good. Packaging is environmentally friendly.
All ingredients are labeled, great portion sizes easy to follow Prep & Cooking instructions.
And so far after my First box meals the meals have been Awesome.
18 août 2026
Avis spontané
Réponse de HelloFresh New Zealand
We are so happy to hear that you're enjoying your meal boxes! It's wonderful to know that our environmentally friendly packaging, clearly labeled ingredients, and easy-to-follow instructions are making your experience great. We're especially glad that the meals have been awesome for you. Thank you for sharing your positive feedback with us!
a bit boring
the meals are very same same but different cabbage with 3 out of 5 meals
low calorie option selected however will change for better variety
service great, quality so so bagged salad never lasts
would be a good option to have weekly /fortnightly plans
25 août 2026
Réponse de HelloFresh New Zealand
Hi Ange,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Elise
Customer Resolution Specialist
HelloFresh
Great meals, add ons can make it more expensive.
Excellent delivery service, the meals are quick and easy to prepare.
I disagre with some meals that offer more variety have an extra cost added. which can limit selection.
18 août 2026
Réponse de HelloFresh New Zealand
We appreciate your feedback on our delivery service and meal preparation. We understand your concerns about the additional cost for meals with more variety, and we are reviewing our pricing structure to ensure a wider selection remains accessible.
Good variety of meals
Good variety of meals. Beautiful fresh, good quality ingredients.
6 janvier 2026
Réponse de HelloFresh New Zealand
We are so happy to hear you enjoyed the variety of our meals and found our ingredients to be fresh and of good quality! Thank you for your wonderful feedback.
Reliable and great recipes to cook and…
Reliable and great recipes to cook and enjoy with a vast selection of choices
21 juillet 2026
Réponse de HelloFresh New Zealand
We're so pleased to hear that you find our recipes reliable and enjoyable, and that you appreciate the wide variety of choices we offer. Your positive feedback means a lot to us!
Meals that the family love
Meals that the family love with no fuss.
We all enjoy cooking, but we work full time and just aren't organised enough to plan a week of meals and have all the right ingredients on hand. Hello Fresh make it so easy to put a delicious healthy meal on the table with minimal effort with their effortless delivery service, fresh seasonal ingredients, and easy instructions. Thank you!
5 mai 2026
Réponse de HelloFresh New Zealand
We are so happy to hear that our service has made it easier for your family to enjoy delicious and healthy meals, even with your busy schedules! It's wonderful to know that our effortless delivery, fresh ingredients, and clear instructions are making a positive difference in your week. We truly appreciate you taking the time to share your positive experience with us.
Our box arrived earlier than scheduled…
Our box arrived earlier than scheduled and everything was in the box as needed. The recipes were enjoyed by both of us and the variety of meals has been great
4 août 2026
Réponse de HelloFresh New Zealand
We're so happy to hear that your box arrived early and that you're enjoying the variety of meals and recipes! It's wonderful to know that you both loved them.
Fresh quality ingredients
Fresh, quality ingredients and the portion size is generous.
Easy to follow recipes but there are times when a random ingredient is mentioned in the steps but nowhere else on the recipe card.
Always arrives on time and in good condition for a rural
Delivery
23 août 2026
Réponse de HelloFresh New Zealand
We're happy to hear you're enjoying our fresh ingredients and generous portions, and that deliveries arrive on time! We appreciate you bringing the recipe card discrepancy to our attention; we are reviewing our process to ensure all ingredients are clearly listed.
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