Literally found many of their products on Temu, Ali, etc. They clearly just dropshipping clothes and Im expecting my order to be fully shit. They also using the same shipping provider as Temu, dont tr... Voir plus
L'entreprise a répondu
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The company's returns policy is illegal. The website does not disclose that HESNTLS is based in China (hence why even with so-called "priority" shipping it took two weeks to receive my order).... Voir plus
L'entreprise a répondu
reviewing after my black Friday order. First impressions, quality on the packaging feels premium, better than most brands. Jacket feels and fit very premium, doesn't feel or look like a 60quid hoodie... Voir plus
L'entreprise a répondu
5/5 quality jeans, way better than most ig brands and no pre-order nonsense.
À propos de l'entreprise
Écrit par l'entreprise
Providing high-end street wear at affordable prices since 2017. Free Shipping Worldwide, Customs and Duties Paid. Check our Instagram tagged photos to see our customers tagging us in their order!
Coordonnées de contact
Royaume-Uni
- help@hypeessentials.co
- hesntls.co
3,2
Moyen
215 avis
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Les gens ont aussi consulté
The pants I ordered were very low…
The pants I ordered were very low quality. The price is very high so my expectations were very high. Buy from mnml.la. way better. And the pants stink. Even after wash the smell doesnt go. I waited almost a month and tried to get a refund and they said I could only get store credit. Very bad store
10 janvier 2025
Avis spontané
Réponse de hesntls.co
Hi Luc
Thank you for your kind feedback.
Unfortunately, we can only offer store-credit if you've already worn and washed the denim as we can't sell it again.
As for the smell, we thank you for your feedback and will look to include some form of fragrance in it in the future.
Cheers,
Jamie.
James handling the email absolute…
James handling the email absolute legend. Perfect size recommended to me and exactly what I was looking for. No regrets.
11 janvier 2025
Avis spontané
Réponse de hesntls.co
Hi Timonthy,
Thank you for the kind review!
We'll definitely pass on the word to James for your compliment!
Hope to see you again at HESNTLS.
Cheers,
Jamie.
please add an option for express…
please add an option for express shipping for those willing to pay more. Free shipping is a nice touch but I needed my order like next day for a trip. Back to the jeans and jacket I ordered, quality is premium and no complains there.
8 janvier 2025
Avis spontané
Réponse de hesntls.co
Hi Sam,
Thank you for the kind review!
We'll definitely look into opening up Express Shipping in the future for those customer who are willing to pay extra!
Hope to see you again at HESNTLS.
Cheers,
Jamie.
just got my exchanged jeans back from…
just got my exchanged jeans back from them. They even covered the shipping and customs fee to send it to me without me paying a single cent extra. Count me a satisfied customer.
7 janvier 2025
Avis spontané
Réponse de hesntls.co
Hi John,
Thank you for the kind review!
Glad to hear the exchange went well!
Yes, we cover the shipping and custom charges to send your exchange to you so you do not need to pay anything more :)
Hope to see you again at HESNTLS.
Cheers,
Jamie.
ngl wont hesitate to anyone looking to…
ngl wont hesitate to anyone looking to get proper proper jeans. Quality is fire for the price.
2 janvier 2025
Avis spontané
Réponse de hesntls.co
Hi Mario,
Thank you for your kind review and support!
Glad to hear our jeans are up to your expectations!
Hope to see you again at HESNTLS.
Cheers,
Jamie
copped 3 pairs of denim and paid like…
copped 3 pairs of denim and paid like less than 50quid each, almost 20quid off every pair which makes it extremely worthwhile given the quality.
4 janvier 2025
Avis spontané
Réponse de hesntls.co
Hi Leon,
Thank you for your kind review and support!
You must have copped during Black Friday to get those prices!
Smart move as that's the time we offer the lowest prices for the entire year!
Hope to see you again at HESNTLS.
Cheers,
Jamie
Watch out size + return not fair
Watch out: size difference and return/ exchange policy.
We ordered 1 jean, I had to claim to get tracking information two weeks after order: already a bad start. Once, received, despite measurement duly checked, we noticed the jeans was at least 2 sizes too small, I want to exchange...
Faire enough, I contact the Seller to return, you'll be astonished... they don't pay for exchange you have to send it back to China and pay for tracked package. There are no cheap courier services from Europe to China, the minimum you will pay is 30 EUR. Also : you have to take care yourselves of China imports customs, if you package is not delivered due to poor chinese customs handling, you're grilled.
Seller I recommend you to set up a proper company in Europe handling return, too cheap service.
29 décembre 2024
Avis spontané
Réponse de hesntls.co
Hi Pauline,
Thank you for your kind review and support!
We've checked and for the particular denim that you've ordered, it's specifically mentioned that it does not stretch and we advise to size up.
This is mentioned in the product description as well.
For returns, unfortunately, the price is not quoted by us and you are welcome to look for any cheaper courier that offers tracking for your own protection.
If the return is done following our instructions, there will be no issues with customs.
We take the feedback on having a EU warehouse to handle returns and will look into it.
Hope to see you again at HESNTLS.
Cheers,
Jamie
quality on the denim is 10/10
quality on the denim is 10/10. fits perfect and very comfortable. Gonna be ordering more.
3 janvier 2025
Avis spontané
Réponse de hesntls.co
Hi Weaver,
Thank you for your kind review and support!
Glad to hear it fits you perfectly!
Do tag us on IG if you happen to post!
Hope to see you again at HESNTLS.
Cheers,
Jamie
proper customer service here
proper customer service here. Not sure of my size and dmed them on ig, not hoping for a reply. Man replied in less than 10minutes and honestly shocked. Happy to give my money to them.
20 décembre 2024
Avis spontané
Réponse de hesntls.co
Hi Bradley,
Thank you for your kind review and support!
Glad we're able to respond to you as soon as possible!
Hope to see you again at HESNTLS.
Cheers,
Jamie
gotta give proper credits to the staff…
gotta give proper credits to the staff for helping me with the returns. Its not easy for me buying jeans online and the process to exchange is extremely easy and simple and definitely not like what the other reviews are saying. Had some doubts on the return and they clarified and made sure i understood everything before sending and all went well for me. read the instructions and if you don't understand, no harm asking them.
26 décembre 2024
Avis spontané
Réponse de hesntls.co
Hi David,
Thank you for your kind review and support!
We understand how hard is it buying jeans online with the fits and all and definitely our staff are here to help if there's any queries on the return to ensure all goes well!
Hope to see you again at HESNTLS.
Cheers,
Jamie
when unsure
when unsure, check with their staff on the sizing, spot on with the recommendations.
23 décembre 2024
Avis spontané
Réponse de hesntls.co
Hi Alexander,
Thank you for your kind review and support!
Our staff have over 20 years of experience in the clothing industry and usually with height and weight and the specific product, we would be able to recommend an appropriate sizing!
Glad to hear their recommendations worked out!
Hope to see you again at HESNTLS.
Cheers,
Jamie
big love to james who helped me in the…
big love to james who helped me in the exchange, sorted it the next day and got the right size with no delays.
13 décembre 2024
Avis spontané
Réponse de hesntls.co
Hi Marc,
Thank you for your kind review and support!
Hope the exchanged sizing fitted better!
Hope to see you again at HESNTLS.
Cheers,
Jamie
messed up my order sizing and team were…
messed up my order sizing and team were a legend, fixed it right away before it was shipped.
23 décembre 2024
Avis spontané
Réponse de hesntls.co
Hi Stewart,
Thank you for your kind review and support!
Glad to hear your issue was sorted promptly!
Hope to see you again at HESNTLS.
Cheers,
Jamie
5 star review for james
5 star review for james. Sorted my exchange in a whiff and definitely experienced in recommending sizes, fitted so much better.
16 décembre 2024
Avis spontané
Réponse de hesntls.co
Hi Dominic
Thank you for your kind review and support!
Happy to hear the exchange was sorted and the exchanged sizes fitted better!
Hope to see you again at HESNTLS.
Cheers,
Jamie
Réponse de hesntls.co
Hi Patrick
Thank you for your kind review and support!
Glad you like them!
Hope to see you again at HESNTLS.
Cheers,
Jamie
copped like 6 denim ready for the new…
copped like 6 denim ready for the new year and christmas. price during black Friday is legit the lowest ive seen and definitely good bargain on these quality.
16 décembre 2024
Avis spontané
Réponse de hesntls.co
Hi Benjamin
Thank you for your kind review and support!
Black Friday is the best time to grab a wardrobe refresh for the New Year as that's when we offer our lowest prices for the entire year!
Hope to see you again at HESNTLS.
Cheers,
Jamie
First and last time ordering from here
First and last time ordering from here, order placed for Christmas gift on 11th December, at first no confirmation or details shipping, contacted customer support and 3 days later was told order processed and sent tracking link to find items coming from China, 10 days later still no sign of items according to tracking still in China. I think you should make it implicitly clear where items are being shipped from as majority of customers are from UK/ based in Europe and will not expect such delays. Really poor
21 décembre 2024
Avis spontané
Réponse de hesntls.co
Hi Jordan
Thank you for your kind review!
We appreciate the feedback and will improve on that.
Please feel free to reach out to us if there's anything else we can assist you with your order.
Hope to see you again at HESNTLS.
Cheers,
Jamie
smooth as butter delivery and came…
smooth as butter delivery and came earlier than I've expected for free shipping.
6 décembre 2024
Avis spontané
Réponse de hesntls.co
Hi Patrick
Thank you for your kind review!
Usually Dec orders are subjected to a slight delay due to the worldwide sales happening. Glad it came earlier than expected!
Hope to see you again at HESNTLS.
Cheers,
Jamie
Been waiting nearly 4 weeks for…
Been waiting nearly 4 weeks for delivery, had no confirmation or anything. Also put the photos of the item into reverse image search after seeing some other reviews and found their clothes are drop shipped from websites like Ali express ( China ) this explains the delivery delay.
19 décembre 2024
Avis spontané
Réponse de hesntls.co
Hi Jamie
Thank you for your review.
Upon checking, your order was placed on the 1st week of Dec, which is nowhere near a month based on your statement.
All our images are taken by our photography studio and if you take a look at our photos, our logo on the tags are visibly present.
This is not the first time AliExpress is using our photos even with our brand logo present.
Hope that helps,
Cheers,
bang on quality on the denim son
bang on quality on the denim son. 0 taxes and shipping when shipping to eu.
18 décembre 2024
Avis spontané
Réponse de hesntls.co
Hi D,
Thank you for your kind review!
Glad you like them!
Hope to see you again at HESNTLS.
Cheers,
Jamie
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