Julia has been absolutely fantastic in sorting all the paper work out for me for my renewal! Fantastic member of the hetas team! Thanks again!
L'entreprise a répondu
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Lisez les avis des autres
Very helpfull right through the hole process especially if your not technically minded like me , what a great team thankyou alex Collingwood
L'entreprise a répondu
Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me comple... Voir plus
L'entreprise a répondu
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de certification
- Association ou organisation
- Services de maintenance des cheminées
- Fournisseur de chauffage
- Organisme à but non lucratif
Écrit par l'entreprise
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Coordonnées de contact
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, Royaume-Uni
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4,8
Excellent
759 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I deal with HETAS all the time and…
I deal with HETAS all the time and today when an error was made, Jay dealt with it quickly and the problem is now solved.
Lovely experience.
8 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Jane. We're pleased to hear that Jay resolved the error quickly. Please do get in touch again if we can help you out further, the team will be happy to help.
Jay was brilliant
Jay was brilliant. He was so polite and helpful and dealt with our certificate in prompt and efficient manner. Thank you so much.
8 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Nesta. It's great to hear that Jay was helpfull and efficient! Please do get in touch again if you have any further questions, we'll be happy to help.
Jay was great...
Jay was great. Really quick to respond to messages and very helpful! thank you!
7 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Mark. It's great to hear that Jay quickly responded to your messages! Please do get in touch again if you have any further questions, we'll be happy to help.
Jay was brilliant-responded to my…
Jay was brilliant-responded to my enquiry and resolved my issue within minutes!
6 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Dianne. We're pleased to hear that Jay resolved your enquiry quickly. Please do get in touch again if we can help you out further, the team will be happy to help.
Jay was so quick and helpful with my…
Jay was so quick and helpful with my query! 10/10 service thank you!
6 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Han. We're so pleased to hear you received 10/10 service from Jay! Please do get in touch again if we can assist you further, we'll be happy to help.
Jay assisted me by answering my query…
Jay assisted me by answering my query regarding my multi fuel stove, and giving me useful information. Thank you
6 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Trish. We're pleased to hear that Jay provided you with useful information in regard to your query. Please do get in touch again if we can help you out further, we'll be happy to help.
Responded to my query quickly
Responded to my query quickly. Very helpful resolving my issue.
2 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Jen. We're pleased that our team responded to your query quickly. Please do get in touch again if you have any further questions, we'll be happy to help.
Jay was very helpful and responded…
Jay was very helpful and responded quickly.
3 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS. It's great to hear that Jay was very helpful while assisting with your query. Please do get in touch again if you have any further questions, we'll be happy to help.
I cannot praise HETAS enough
I cannot praise HETAS enough. The team, specifically Tracy helped us very quickly with a bad log burner installation on the property we were buying.
The invaluable advise they gave us helped to resolve this issue and we have now rectified the installation problem.
Thank you all so much again.
2 décembre 2024
Avis spontané
Réponse de HETAS
Thank you for the praise, Faye! We're so pleased to hear that Tracy's advice helped to resolve your issue. Please do get in touch again if there is anything further we can help you with.
Query resolved within ten minutes
Emailed via the contact form with an enquiry about ordering a replacement certificate - Jay replied within a couple of minutes and five minutes after my initial message was sent my query was resolved. Ten minutes later the replacement certificate arrived. Faultless service!
2 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Hannah. We're really pleased to hear you received faultless service from Jay! Please don't hesitate to get in touch again if we can assist you any further, Jay and the team will be happy to help.
Excellent customer service from Jay!
12 décembre 2024
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Mac. We're pleased to hear you received excellent customer service from Jay. Please do get in touch again if we can assist you further, we'll be happy to help.
Izzie was a great help in my query regarding my inspection results.. and confirmed my registration reinstatement from a previous error on my inspection.
A sympathetic response was very welcome from Izzie on the inspections team.. made a stressful month a little easier to digest.
18 décembre 2024
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Dave. It's positive to hear that Izzie was a great help to you and made your month a little less stressful. Please don't hesitate to get in touch again if there's anything further we can help you with. Izzie and the team will be happy to help.
Jay promptly response to my inquiry
Jay promptly response to my inquiry. Via email. He gave clear instructions and unbiased advice.
16 décembre 2024
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Billie. We're so pleased to hear that Jay responded to you quickly and gave clear instructions. Please do get in touch again if we can assist you further, we'll be happy to help!
Jay was very helpful and sent the…
Jay was very helpful and sent the certificates through straight away .Thank you
16 décembre 2024
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS. It's great to hear Jay was very helpful in assisting you. Please do get in touch again if you have any further queries, we'll be happy to help!
Prompt efficient and personable…
Prompt efficient and personable excellent!
16 décembre 2024
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Brian. We're pleased to hear our team were prompt while assisting you. Please do get back in touch again if we can help you out any further!
Julia was very helpful.
12 décembre 2024
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Ryan. It's great to hear that Julia was very helpful to you. Please do get in touch again if we can assist you further, we'll be happy to help.
Great customer service
Abbey was professional, polite and couldn't have been more helpful. Everything she said she would look into for me was resolved straight away. I wish every customer experience was like this, genuinely couldn't have asked for a better service from a company representative.
11 décembre 2024
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Heather. We're pleased to hear that Abbie resolved all of your queries. We're lucky to have her on our team! Please do get in touch again if we can assist you further, we'll be happy to help.
I gave my Fon number to you
I gave my Fon number to you
It has only 5 diges you could at least Try. Would have been nice!
11 décembre 2024
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS. If you do require any further assistance please contact us by emailing hello@hetas.co.uk.
Julia from Hetas was incredibly helpful…
Julia from Hetas was incredibly helpful and provided excellent assistance. Many thanks for your support!
10 décembre 2024
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Marcin. It's great to hear that Julia provided excellent assistance to you. Please do get in touch again if we can assist you further, we'll be happy to help.
Spoke with Jay
Spoke with Jay, really helpful and gave good advise on a very specific re-install question and got it all recorded in an email to refer to after.
Thank you Jay!
9 décembre 2024
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Owen. We're pleased to hear that Jay was really helpful to you. Please do get in touch again if we can assist you further, we'll be happy to help!
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