Julia has been absolutely fantastic in sorting all the paper work out for me for my renewal! Fantastic member of the hetas team! Thanks again!
L'entreprise a répondu
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Lisez les avis des autres
Very helpfull right through the hole process especially if your not technically minded like me , what a great team thankyou alex Collingwood
L'entreprise a répondu
Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me comple... Voir plus
L'entreprise a répondu
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de certification
- Association ou organisation
- Services de maintenance des cheminées
- Fournisseur de chauffage
- Organisme à but non lucratif
Écrit par l'entreprise
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Coordonnées de contact
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, Royaume-Uni
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4,8
Excellent
759 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de HETAS
Thank you for reviewing HETAS. We're pleased that our team provided you with swift responses to your questions. Please do get in touch again if we can assist you any further, we'll be happy to help.
I called Hetas as I had an issue with a…
I called Hetas as I had an issue with a compliance certificate that was issued with the incorrect door number on, the certificate was issued on a log burner that was installed in my home prior to me owning it. I was now trying to sell the property and the solicitors were rejecting it. I called and spoke to Breeze, she was amazing, she was so helpful, for something that I thought was going to be a pain to sort out and take days/weeks, didn’t! She contacted the company that had installed the log burner and arranged for him to visit my house that same day to confirm the details. Breeze then issued the updated certificate the next day!
Thank you so much… I am so very grateful to her, she went above and beyond what I was expecting. Hetas if you are reading this Breeze deserves a pay rise! ☺️
6 février 2025
Avis spontané
Réponse de HETAS
Thank you for taking the time to review HETAS, Charlotte. We're pleased to hear that Breeze was helpful and able to solve your issue so quickly. We shall pass on your thanks to Breeze! Please do not hesitate to get in touch again if we can help you out any further, Breeze and the team will be happy to help.
I have a problem with my log burner and…
I have a problem with my log burner and couldn’t get hold of the company that had installed it. Hetas answered my query very quickly and have asked for the installer to contact me. Well done
6 février 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS. We're pleased to hear that we were able to solve your query! Please do get in touch again if you have any further questions, the team will be happy to help.
Solved a query pleasant andhelpful
4 février 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Christine. We're pleased to hear that we were able to solve your query and you found us pleasant and helpful! Please do get in touch again if you have any further questions, the team will be happy to help.
Special thanks to Julia and Billie
Special thanks to Julia and Billie. Both have been superb throughout the whole process and given me all the help and advice i asked and needed.
Excellent service and a big thank you to Billie and Julia.
best wishes
Alan D. Kimber
30 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Alan. We're pleased to hear that Julia and Billie have provided you with excellent service throughout the registration process. Please do get in touch again if you have any further questions, the team will be happy to help.
Very helpful To be honest I’d never really heard of…
To be honest I’d never really heard of Hetas until I had my fire fitted. After being messed around for months by the fire shop and fitter I got in touch with them. I can honestly say Jay from Hetas customer support has been great. Supportive and understanding of the difficult situation the fire shop and especially the fitter had put me in. I’m glad to say it’s all sorted and would highly recommend you getting in contact if you have any issues with the fire and its fitting.
30 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for taking the time to review HETAS, Sue. We're pleased to hear that Jay was supportive and understanding whilst assisting you with a difficult situation. Please do not hesitate to get in touch again if we can help you out any further, Jay and the team will be happy to help.
Great Customer Service
My query was answered promptly within less than 24 hours. Where I sought clarification it was provided quickly and for my benefit in layman’s terms. I was even offered advice on how to tackle my predicament.
29 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Stephanie. It's great to hear that your query was answered promptly! Please do get in touch again if you have any further queries, we'll be happy to help!
A brilliant company
I made one phone call which was answered within 10 seconds to request a Hetas Certificate and the young lady, who was so very friendly and helpful said she would email one to me. it came within 3 or 4 minutes!
What an incredible company and what brilliant service.
Well done and thank you
29 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Mike. It's great to hear that our team were very friendly and helpful! Please do get in touch again if you have any further queries, we'll be happy to help!
Fantastic customer service
I recently completed the HETAS H011 Sweep & Service course and thought it was fantastic. I called HETAS regarding a query on my application and they were very helpful. They quickly put me onto the relevant department who were more than happy to help, and again very polite and professional. I was sent some further documentation via emails regarding my application, and once sent over I was again quickly responded back with confirmation and clear instruction on what would happen next and that someone will be in touch again very soon to finalise my application.
The service I received from start to finish is very good and would recommend them the anyone who is interested in becoming HETAS registered.
28 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Blaze Chimney Sweep. It's great to hear that you found our HETAS H011 Sweep & Service course was fantastic and that our team were so helpful! Please do get in touch again if you have any further queries, we'll be happy to help!
Very helpful and friendly!
Had a recent couple of phone conversations with Elliott organising some paperwork and documents and he has made the whole process a breeze. Would highly recommend!
27 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Jordan. It's great to hear Elliott was able to make the whole process a breeze! Please do get in touch again if you have any further queries, we'll be happy to help!
Speedy actions
22 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Emma. We're pleased to hear you received speedy customer service. Please do get in touch again if we can assist you further, we'll be happy to help!
Réponse de HETAS
Thank you for reviewing HETAS, Mike. We're pleased to hear you received prompt and helpful customer service. Please do get in touch again if we can assist you further, we'll be happy to help.
Friendly & helpful
Julia was very Friendly & helpful! she guided me through all the steps necessary to complete my new registration making it easier for me.. 5 star customer service thank you
17 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Duarte. We're pleased to hear you received 5 star customer service from Julia. Please do get in touch again if we can assist you further, we'll be happy to help.
Excellent support
I had a query related to a log burner in a house yet to be purchased and Jay went out of his way to help, answering quickly and finding the time to call, a massive help
16 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Mike. We're really pleased to hear Jay was a massive help! Please don't hesitate to get in touch again if we can assist you any further, Jay and the team will be happy to help.
Tracey Henson and her team were…
Tracey Henson and her team were brilliant in supporting us through, and successfully overseeing the remedy of a subpar install!
30 septembre 2024
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Mark. We're pleased to hear that Tracy was so supportive! Please do get in touch again if we can help you out further, the team will be happy to help.
Lyn is very helpful
Lyn was, and always is, very helpful. Never have any problems when contacting lyn
15 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Laura. We're pleased to hear that Lyn was so helpful! Please do get back in touch again if we can help you out any further!
Absolutely & probably the best customer…
Absolutely & probably the best customer service phone call with one of THE nicest people ever Tracy. Your a credit to the workforce. Brilliant service, Tracy your a credit to Hetas. Thank You. Dave. AKA LEGLESS.
15 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, David/ Legless. We're glad we could provide you with the best customer service call! It's great to hear that Tracy was so helpful and friendly. Please don't hesitate to get in touch again if there's anything further we can help you with. Tracy and the team are more than happy to help.
very quick advice
13 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Jennifer. We're pleased to hear that we were quick with our advice! Please do get back in touch again if we can help you out any further!
Réponse de HETAS
Thank you for reviewing HETAS, Bruce. We're pleased to hear Lyn was helpful while assisting you. Please do get back in touch again if we can help you out any further!
Execllent service
I contacted HETAS with a query and Jay was incredibly helpful and quick to respond, pointing me in the right direction and giving all the information needed. Thank you!
8 janvier 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Natalie. It's great to hear Jay was very helpful and quick in assisting you. Please do get in touch again if you have any further queries, we'll be happy to help!
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