Julia has been absolutely fantastic in sorting all the paper work out for me for my renewal! Fantastic member of the hetas team! Thanks again!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very helpfull right through the hole process especially if your not technically minded like me , what a great team thankyou alex Collingwood
Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me comple... Voir plus
L'entreprise a répondu
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de certification
- Association ou organisation
- Services de maintenance des cheminées
- Fournisseur de chauffage
- Organisme à but non lucratif
Écrit par l'entreprise
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Coordonnées de contact
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, Royaume-Uni
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4,8
Excellent
759 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thank you julia for your patience and professionalism much appreciated
Julia from hetas has made it alot easier for me to register me and has helped me from start to finish, Many thanks from dave at strathbogie stoves and logs
28 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, David. It's great to hear that Julia was patient whilst assisting with the registration process. Please don't hesitate to get in touch again if we can help you out further. Julia and the team will be happy to help.
A big thank you to Billie and the team…
A big thank you to Billie and the team at HETAS registrations who have performed brilliantly from start to finish in getting my registration sorted without any problems . Five star rating from me for top drawer assistance and prompt service 👍.
Terry Kelly
Amethyst stoves and fires .
26 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Terence. We're so pleased to hear that Billie and our team provided you with brilliant and prompt service! Please do get in touch again if we can help you out any further, we'll be happy to help.
Transfer of account for new company details
Lyn Olsson was a great help when we needed to update our company information and arranged for new logins and emailed everything so the transfer was seemless, HETAS are always spot on with letting us know what updates are needed and helping on the phone with registrations etc, thank you
20 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Philip. It's great to hear that Lyn was great help while assisting with your enquiry. Please don't hesitate to get in touch again if we can support you any further, the team will be happy to help.
Quick and Efficient Assistance
Abbie dealt with my problem quickly and efficiently - she was really helpful and I'm very grateful.
18 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Kate. It's great to hear that Abbie dealt with your problem quickly and efficiently. Please don't hesitate to get in touch again if we can assist you further, the team will be happy to help.
Réponse de HETAS
Thank you for reviewing HETAS. We're pleased to hear that Julia was super helpful while assisting you. Please do get back in touch again if we can help you out any further.
Diligent
Billie has been non stop in her communications to help us get fully registered - great work !!
14 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Brian. We're pleased to hear that Billie has been great at communicating with you throughout the registration process! Please do get in touch again if we can assist you further, Billie and the team will be happy to help.
Were really helpful and made the…
Were really helpful and made the process a lot easier than I first thought.
12 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, William. We're pleased to hear that our team were really helpful while assisting you. Please do get back in touch if we can help you out any further.
Julia made the process easy to perform
Julia made the process easy to perform. And everything was done well and thorough.
11 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Colin. We're pleased to hear that Julia made the process easy for you. Please do get in touch again if we can assist you further, we'll be happy to help.
Huge thanks to Julia and the team for…
Huge thanks to Julia and the team for making the whole process simple and easy
Many thanks
Ian Puddick
Leakbusters Limited T/as London Boiler Company
11 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Ian. We're pleased to hear that Julia and the team made the registration process easy for you. Please do get in touch again if we can assist you any further, we'll be happy to help.
Compliments all round
I must compliment the HETAS staff for their efficiency, patience and prompt service during a recent dispute with an installer. They were clear about what they could or could not do, but firm with the company about meeting their obligations. It was resolved eventually after an inspector came and viewed the issue, writing a clear and honest account. Thank you to all HETAS staff.
10 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Neil. It's great to hear that our team were efficient, prompt and clear whilst supporting you with your issue. We've passed your feedback onto the team directly. Please don't hesitate to get in touch again if we can help you out any further.
Really helpful
Breeze was amazing, so kind and helpful. A real credit to your organisation.
7 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Linda. We're pleased to hear that Breeze was helpful while assisting you. Please do get in touch again if we can help you out any further, the team will be happy to help.
Hetas Application Team
Had a number of calls with Julia who was most helpful and polite making the whole process extremely easy.
4 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Mark. We're so pleased to hear that Julia was helpful and polite whilst assisting you. Please do get in touch again if we can help you out any further.
Very helpful staff and useful website…
Very helpful staff and useful website and service, much appreciated.
4 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Simon. We're pleased to hear that our team were very helpful to you. Please do get in touch again if we can help you out any further.
Excellent service
4 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Thomas. We're pleased to hear you received excellent service from our team. Please do get in touch again if we can help you out any further.
Abbie
I spoke with Abbie today who explained things to me and helped me sort out some mislayed records. Polite, professional and a pleasure to talk to.
3 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Andrew. We're pleased to hear that Abbie was polite and professional whilst assisting you. Please do get in touch again if we can help you out any further.
Amazing support when changing my…
Amazing support when changing my company name . Swift service and great advice . Always recommend hetas
1 mars 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Neil. We're pleased to hear that our team provided you with swift service. Please do get in touch again if we can help you out any further.
Have spoken to Mrs L at Hetas meny…
Have spoken to Mrs L at Hetas meny times over year brilliant help me sort out issues and been very patient assist to the company.
21 février 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Shaun. We're pleased to hear that our team has been brilliant and patient while assisting you with your enquiries. Please don't hesitate to get in touch again if we can help you out further.
Réponse de HETAS
Thank you for taking the time to review HETAS. We're pleased to hear that our team were accommodating and friendly. Please do get in touch again if we can help you out any further!
All the HETAS team provide us with…
All the HETAS team provide us with invaluable support and advice which as a small business we appreciate. Abbie particularly has been a great help in responding to queries promptly.
12 février 2025
Avis spontané
Réponse de HETAS
Thank you for taking the time to review HETAS. We're pleased to hear that Abbie and our team have provided you with invaluable advice and have responded to your enquiries promptly. Please don't hesitate to get in touch again if you have any further questions, we'll be happy to help.
I cannot thank Breeze enough
I cannot thank Breeze enough for her incredible help in sorting an urgent issue with a compliance certificate I needed to sell my house. From the moment I reached out, she was professional, knowledgeable, and genuinely committed to help me
If you need someone who truly knows their stuff and delivers exceptional service, Breeze is the person to trust. Highly recommend! Thank you Breeze 👍
12 février 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Mat. We're pleased to hear that Breeze helped resolve an urgent issue for you and delivered exceptional service. Please don't hesitate to get in touch again if you need any further assistance, Breeze and the team will be happy to help!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.