Heze FurnitureAvis 

Kupiłem 2osobową sofę i jestem mega zadowolona. Obsługa klienta jest mega super. Dostawa mega super. Sofa przyjechała elegancko zapakowana. Polecam w 150 %.

This is my second order from Heze, this time ordered a oak shelf which appears to be a high quality. Customer service is outstanding too. Thank you very much. I'll definitely be back for more stuff. ❤️

Great website, choice of doors and friendly, reliable service.

Super high quality furniture. Bought a dresser and sofa bed from BRW through Heze. The lady over the phone was insanely nice and done their best to accommodate the delivery time around my hours of work. They were able to divert their driver to make a last effort delivery on end of long day. Wholeheartedly recommend.

Side note: Nostradamus himself would struggle putting some of the BRW dresser together.

I ordered my furniture on the 15th October and received on the 30th of November, I had zero communication other than when I chased it. No explanation given for the wait.

We've got sofa bed. Great product Opens up easily into very comfy double bed. Looks amazing. Communication was great too. Delivery less then 3 weeks.

Fabulous sofa bed. Delivered to Devon on the day I was told it would, with no problems.. helpful phone conversation before ordering, excellent customer service

Fast delivery, amazing sofa thank you

Brilliant service. Helpful in every aspect, nothing was too much trouble.
Would definitely recommend & use again.

recommendable shop. friendly service and first class goods I recommend to everyone

We have recently received our new Corner Sofa Bed. Just in time to make the heat wave bearable.
From start to finish my wife & I were very happy with the help & assistance given in making our final choice. There are lots of things to consider, so making the trip to store was very helpful for us. We changed our mind several times, had 2 different Corner Sofa Beds in mind & added a recliner before we finalised our choice.
All we had to do was patiently wait for manufacture.
Delivery came a month earlier than predicted, which was great.
Contact was made & Booking delivery slot was quick.
The Delivery Team were fantastic. Polite, Helpful, Considerate & pieced together the Corner Sofa Bed in no time at all.
After searching high & low for the right Corner Sofa Bed.
We could not be happier in choosing Heze & would fully recommend.
Thank you very much for all your help from Sales to Delivery Team.
You have helped future proof our living room.

A seamless process from the time of the order to sitting down at our new table and chairs!
Simple and straightforward. Very good timely delivery, well packaged, simple to assemble, sturdy and well made all at a very competitive price.
No complaints whatsoever.
Thank you Heze Furniture!

We ordered a sofabed from this company are are very pleased with it. It was easy to buy from their online shop and I was impressed that I could pay by Paypal. We received email updates and I rang the shop directly to check all was in order. The lady on the phone was most helpful and even gave me a curtesy call the day of the delivery to confirm all was ok as well. The driver who delivered the sofabed was great and friendly. Overall a pleasant experience!

It was a satisfactory purchase. Every question was answered very fast and kindly.

Good customer service, very helpful with any queries and fast delivery. The furniture is of good quality, we got a solid oak dining table for a very reasonable price

I ordered a shoe cabinet. It was advertised at a lower price than other sites, and it was in stock, unlike almost all other sites. I was reticent to order, but they answered the phone immediately - specified a 2-4 week lead time, but it was delivered 10 days later within the time quoted. Impressed with Heze, Monika and the Fever product which is of higher quality than I'd have expected.

If I could leave a zero I would. Absolutely shocking customer service. I purchased an item online, on receipt the quality was so poor I returned the item in the original packaging, item only out of the box 5 minutes. They acknowledged it had been returned, but said it was damaged, it most certainly was not it went back as it arrived. After some disagreement I agreed to accept a partial refund against my better judgement. They then said their system did. not allow for partial refunds and then promptly closed the return down then ignored me. I have since taken this case to my payment provider who has not had a response from them either. Yesterday the table top arrived back at my house but without the legs!! I will continue to fight for my refund, totally disgusted

I ordered a custom-made sofa bed Belluno. I am very happy with the quality and prices. Also, the service is very helpful and professional. Fully recommended.