hib. Avis 155

Bought a Globe LED mirror through Porcelanosa which was very expensive at around £500 but was sold as a premium product. LED’s failed after a few years and no repair possible. Even although lifespan of LED specified as 20,000 hours a replacement product was refused by this company.
Beware of buying from this company, see other 1 star reviews for details of similar problems!
Edit:
5 years @ 2 hours per day = 3650 hours of use, well below the 20,000 hours stated in the sales & technical documents. Buyer beware!

Wow! We've had a HiB bathroom cabinet for just over 26 months, so therefore 2 months outside of warranty. The pins on the mirror lighting have failed just two months outside of the cabinet's warranty. Apparently our bathroom fitter has been told there are no replacement parts and there is nothing they can do. So they are looking at a brand new cabinet. This is really disappointing.

Had an issue with bathroom cabinet door where LED stopped working.
Sarah from Product Support was fantastic. Very helpful in resolving the issue. Fast and clear communication. A credit to the team.

Customer Service is excellent and aftercare second to none. James very kindly sorted an issue with a mirror and I have no problem in recommending HiB. Thoroughly deserve 5 stars.

A no-quibble service from HiB.
Our LED edge-lit mirror was installed in summer last year. The edge lighting was always patchy but it was only when I was having another put in elsewhere that I realised it was wrong. I emailed HiB with photos and they had a replacement sent promptly. This was installed yesterday and I'm delighted and can now see what I was missing. Well done HiB!

Great support, very prompt and resolved with no hassle and cost to me.

I purchased a circular light for our ensuite in 2022 - unfortunately the light became defective the last week. I contacted hib customer service via WhatsApp which was very easy, replying withing minutes. They have now sent out a replacement mirror even though we were out of the 2 year warranty. Happy with the customer service we received.

Fantastic after sales service by Sarah, a quick and speedy response, no quibble resolution

Sarah is such an ambassador for H.I.B. and the aftercare service they provide
Its not only about the sale getting over the line, its about the long term customer service experience

Well done Sarah, hope you get recognized

My problem with a bathroom cabinet door was very quickly sorted for me. Even though the cabinet was well out of warranty, HIB sent me a new door and dealt very efficiently with everything.

Fantastic customer service - Laura was so helpful and resolved my issues quickly

Excellent customer service today from a Sarah Griffin. She sorted my problem efficiently & fast. Thanks Sarah

Unfortunately i had an extractor fan fail early, these things happen but the response I had was very prompt and Sarah was very helpful and polite.

Great service

They say it is not until you need help that you can judge a company.

I had to get in touch with HIB concerning a product issue which they dealt with diligently and expeditiously.

The person that helped me (Sarah Griffin) was absolutely spot-on.

I had presumed it would be an utter pain in the butt and a prolonged affair to try and get something sorted but I could not have been more wrong.

Thank you Sarah. I hope that everyone that works there is as good as you.

1 year after I bought my bathroom mirror, one element broke and I contacted customer service for help. Sarah was very professional and empathetic. Most customer service donc do much once you pass the year mark but
Sarah went above and beyond, sent me some spare parts and instructions to install them. The problem is now fixed and I'm super happy I chose HIB. Thank you Sarah!

Excellent customer service. I exchanged a number of emails with Sarah who responded quickly and has an excellent knowledge of the product. Many thanks Sarah.

Phenomenal customer service.
A cabinet that was out of warranty with LED and bluetooth problems replaced without question.
Best customer service we've had from any company in a very long time. Well done & thank you.

Purchased a Bathroom vanity unit in 2021 from Porcelanosa.

2 of the doors the silvering had started to come off (minor spots)

I called customer support at HiB, Sarah asked me for images and proof of Purchase. Emailed this across and within the hour the replacement parts were confirmed with a delivery date to my home.

Just brilliant.

HIB Bathroom mirror for over £450, heated, with LEDs that can be warm or daylight temps. After a year LEDs turning blue - managed to get a replacement under warranty. 18 months later same thing happened but warranty expires 2 yrs from purchace so no replacement. Unfortunately just a very expensive but very very shoddy product.
UPDATE:They reached out and sent me another replacement. Fair play to HIB and to Mr Pemberton. Fingers crossed. (will update in 18 months)

Contrary to one of the other reviews, you don't get what you pay for with an HiB bathroom cabinet. We just moved into a house with a 2-3 year old illuminated 120cm wide cabinet. The LEDS failed. The customer service representatives were very polite and responsive but completely unhelpful. We don't have an invoice, so HiB's initial response was that no warranty claim was possible. As the cabinet was worth about £880, I was resigned to repairing it at my expense. My enquiry about spares revealed that the fault is irreparable, as it's in the LED array. This cannot be removed from the cabinet. For a premium priced product to be neither reliable nor repairable indicates that the premium price is not justified. HiB should stop hiding behind the lack of a customer invoice and actually take seriously their claims to sell a high quality product.

I wish I'd checked Trustpilot before purchasing a HiB Vanquish 120 bathroom cabinet. The unit looks great, but is poorly made. Magnets that keep the doors closed break, and the LED strip has multiple failures after only a couple years of use, making the unit no longer look good (the one good thing about the product is now gone). The cabinet is poorly designed so that a failure in a £5 LED strip requires replacing the entire £1300 unit.

Support was minimally responsive and unhelpful.

If you're considering purchasing a HiB product, ask yourself "does this purchase make sense if I need to replace this entire unit in 2 years". You can likely find a better built product for the same price; don't let good aesthetics fool you on build quality.