Hifonix Avis 

Very impressed. Asim was kind, helpful, informative, and although his shop contains all kinds of amazing audio equipment - he's able to work within your budget and does not try to pressure or upsell. Lots of care for the customer. Would absolutely return.

Great company to deal with. Have purchased 2 pairs of Noble Audio earphones from them. Items have been dispatched without delay and with tracking available. Lovely people to talk to for assistance and advice when required.

Spoke to Asim having managed to break my existing 2.5mm Unique Melody MEST MK2 cable in the gym by accident, he suggested a few options one being the Effect Audio Code 23 as it was both robust and very natural sounding as it uses copper which I prefer to silver being too bright. When the cable arrived really surprised by just how thick the cables are compared to my previous Senheisser IE800’s which were tiny. Connected them to my IFI GO BAR and even on first impressions very impressed on how incredibly natural they sound. As someone who has invested serious money into their Gryphon Audio home system it’s great to know that IEM’s can offer truly great sound on the go. Worth every penny

Range of products is amazing. Service and communication is first class. Delivery is very quick. Highly recommended

Offered a very good deal on a quality product and received it,well packaged, within 48 hours. Communication was informative and courteous.

I’ve ordered a few things from Hifonix in the past and also visited the store. This purchase experience was excellent as per all the previous ones. The website is kept up to date and the owner is always available to support on chat or phone and is super friendly, helpful, and knowledgable.
Can’t recommend highly enough.

Very helpful and a good price
I had ordered an item and paid for it, then changed my mind and wanted something better.
Now, okay, they were getting more money from me admittedly, but they could have just refunded, instead they went the other route and allowed me to pay the difference, with them doing the paperwork.
This meant that I didn't have to wait for the refund and still got my order two days later.
Considering that this was over the Easter weekend, I call that excellent customer service!
It was well packaged and works brilliantly, I am well pleased with the product and the service I received.

Asim is generous with his time and his expertise. He guided me through my purchase without pressure and with genuine pleasure. His enthusiasm is infectious. I will come back to him at Hifonix when it's time to configure my hifi set up later in the year. He's won my loyalty!

Had a pair of headphones bought from Hifonix that developed a fault after a few months, within the manufacturer's warranty. I contacted Hifonix support and they agreed to take the headphones back in line with the warranty for a repair, replacement or refund. I sent the headphones back, only to hear nothing back for months on end. The headphones were returned just after contacting support near the end of 2024, and no further contact was made by Hifonix and follow-up emails were ignored until March of 2025 when Hifonix finally issued a refund, only after threatening to take them to small claims court.

Excellent service and great products. Noble Audio Rex 5 is truly one of best In Ear Wireless monitors I have ever owned. Unbelievably good sound with resolution so refined it makes one questions how good some of the best wired headsets are. The hearing analysis is life changing if your hearing is not great any more.

A very knowledgeable team .and so easy to talk to.would certainly but from them again.

Excellent customer service, speedy delivery, and great product. Very happy with the experience and would highly recommend

Will buy from here again, better prices and good customer service with fast delivery.

Bought Cayin N3 Ultra DAP and it was great! Unfortunately screen started playing around just after couple uses.

Got in touch and they was quick to respond for new device. Sent it back and got a new one, what a relief.

Be careful buying Chinese devices as they might not be perfect, buy from trusted companies like Hifonix

Got the Hiby R4, Hifonix had the best price by a mile and an added discount code. Fast delivery and communication from the start. Will definitely use them again.
Great selection of gear on the site.

Absolutely perfect in all respects. Buying from Hifonix is an absolute pleasure.

This review is based purely on facts and I feel that my overall experience was disappointing, although I must stress that when I requested a refund, it was issued promptly. Some people may think I simply have nothing better to do. This is not the case, I firmly believe in credit where it is due and also making other potential buyers aware of unwanted inconvenience and having their time wasted.

- 27th January - I placed an order for newly released £180 item listed clearly as 'Delivery Late January'
- 30th January 10:17 - I sent an email query to Hifonix with my order number, to understand if I should expect my item by the 31st January (and also if I may change the delivery address due to a change of circumstance)
- 30th January 15:10 - impersonal email received from what I would describe Hifonix's 'standard' ordering system (not in response to my own email) stating that 'our distributor, Advanced MP3, is experiencing a delay due to the Chinese New Year holiday. As a result, the delivery will take longer than originally estimated. We are closely monitoring the situation and will provide an updated delivery timeframe as soon as possible.
- 30th January 15:14 - I politely respond to this message requesting a full and immediate refund.
- 30th January 15:43 - I am informed of a refund being issued and confirm this through PayPal. There is no accompanying apology for the misleading delivery timescales against the item when I placed my order originally.

I feel my time was wasted from the outset and I could have avoided this with realistic delivery timescales being provided at point of sale, and also being kept updated throughout the order process. I could have been contacted sooner with an update, rather than having to ask for one, only to receive what appeared to be an automated response with disappointing news.

Hifonix operates within a select market that deals in expensive high end electronic equipment. My review is based on the Customer Service expectation from such a company, confirming that my own experience fell well short of the mark.

I bought Noble Stage 3 earphones from them from Ireland this month. Was not aware of an additional customs tax. Asked Hifonix for a return and a refund. They told me they would refund me upon receipt of the product back. Then, after a few days of silence, they just upped and changed their mind, refused to send out a request to DHL Ireland for the product to be shipped back. Today Aseem from Hifonix called to inform me they would not be taking the earphones back. On the phone he was very abrupt, was talking over me all the while. At the beginning of our conversation he asked me if i could speak English. I guess he couldn't help asking it. Now my option is to lose the 600 euros and the product or pay an additional 150 euros and still collect the earphones from our local DHL depot. It is very clear to me, Hifonix do not care for how i feel in this situation, for their reputation, or even that much for our enthusiast audio hobby. It is a cold by the numbers business who will leave you stranded if you happen to run into a difficulty with their merchandise. Noble Audio in the US personally recommended Hifonix to me when i initially made contact with Noble about options for IEMs with my sound specifications. I wrote to Noble Audio with all these details. Hope they and everyone else will take note.  

Great service and communication. More than happy to recommend.

There were some issues with stock, but Aseem worked hard to ensure these were resolved and I received the product as soon as possible. The product itself was really well priced.

Extremely good price on a Fiio Q7. Sent for next day delivery. Unfortunately the unit was faulty. Hifonix shipped a replacement at the time I requested and organised the courier to take away the faulty unit. Excellent service all-round.