Hifonix Avis 

Online ordering left a lot to be desired. No communication between placing order and dispatch a week later. Slow delivery from order. Refused to provide an invoice for the order. At least the product works but they need to up their game.
ADDENDUM: When the owner, Aseem, saw my 3 star review he rang me personally to apologise and provide an invoice. He said he had a new ordering software system and hadn't got it right yet. Because he was so polite I have upped to a 4 Star review.

I was looking for wireless headphones on the go and purchased the Noble audio Fokus wireless Apollo Headphones from Hifonix. I have managed symphony orchestras and ran a classical music record company and for me these headphones are superb both wireless and wired.. I have auditioned lots of brands and the Noble Fokus Apollo really stand out.Though I listen without EQ, there are lots of options for the listener as are the connections for different wired scenarios.
I explained my listening needs to Hifonix and they recommended theses headphones. After buying them, Hifonix let me to listen at home for 14days and return the Noble Audio Fokus Apollo if I was not satisfied. Well I'm definitely keeping them - Hifonix you've now got one very happy customer.

Fantastic service from Aseem at Hifonix when I had a warranty issue on an amplifier. Kept me posted all the way through. I will 100% be purchasing my hifi equipment from them in future.

Recently purchased a Ruark R810 from Hifonix. I was finding it very difficult to get a demo of the R810 that was until I went to hifonix.
Not only did they take the trouble to get the equipment in, they afforded my wife the opportunity to listen for a couple of hours providing coffee, quality soft drinks and biscuits. The product was out of stock and I was given a delivery date of 4 weeks. They kept us informed of the progress of the order.
They delivered the product on time and even carried it up two flights of stairs and the product is very heavy. In this day and age the service was amazing. I had purchased headphones from hifonix previously and the service was excllent on that occasion.
Going forward there is only one place I will be purchasing hifi from and that's Hifonix.

Excellent customer service performance. They are always ready to answer questions. The agent I talked to managed to find an adequate replacement for the out of stock item I ordered.

-1 star due to some listed stock on the website being unavailable at the time of purchasing a product/after purchasing a product. The product page should always accurately reflect the current stock of a specific item.

I will update this rating based on how well DPD does with the delivery.

Edit: DPD Local did the delivery and I received the item without issue.

Cayin N8ii High End Digital Audio Player DAP – Black REVIEW

A story of three DAP`s and headphone heaven. I listened to the three players on the ABYSS Diana headphones.
HIBy RS8 Hi-Res Flagship Darwin-based R2R Digital Audio Player DAP - Titanium
The other player I cant remember the name , but it was a pure analogue sound , but lacked the sound power I needed. I was faced with three difficult choices , any of my three choices would have been great .
However I picked the Cayin N8ii High End Digital Audio Player DAP - Black . A high quality made machine with tubes. The sound is very detailed and balanced ,but needs for example THE ABYSS Diana to get an excellent rich sound.
The best advice was given ,the owner really listens to the customers .The shop offers excellent service and is well worth a visit.

First of all the atmosphere of the showroom is exquisite, the collection the owner showcases is an experience unto it self. Secondly, the owner himself, he is well versed in his field and has a passion for his products which is simply contagious. I have found that some businesses would simply wish to sell you a product whereas Aseem (the owner) will make you want to keep coming back if only for the conversation. A great enviornment and even better company. Highly recommended!!

Excellent service from Aseem.
I spoke to Aseem regarding a special offer that I'd seen in relation to a set of Hifiman Headphones.
The special offer was honoured and the item was sent out with next day delivery and arrived brand new in it's factory sealed box as agreed.
I have purchased from Hifonix before and can continue to highly recommend them.

I found what I wanted from a Hifi shop 5 mins from my house that I didn't know existed.The gent was very nice to deal with and the item was a great price .

Fantastic service - I ordered 2 Hiby R4's (1 for me 1 as a present for my daughter) and they phoned to confirm I actually wanted 2 and hadn't made a mistake.

On to the R4 itself, its awesome. If you miss the walkman days and want FAR better audio than you phone can provide but don't want to spend megabucks, just buy one - your ears will thank you

Really excellent customer service, going beyond what I would typically expect or hope for. Couldn’t recommend highly enough and would definitely go back to for any future business.

I appreciated the sound advice that was given to me by Asim.He helped me make an informed choice.
At no time did I feel under pressure to make a purchase.
I'm delighted with my headphones and player.
Thank you Hifonix!

Over all my long years of involvement with audio dealers I can hand on heart report that Aseem is one of the most pleasant, knowledgeable and helpful I have done business with.
Everything one could ask for in terms of product and the whole process from purchase to delivery was absolutely hassle free from beginning to end.

The sales person was very experience
with device.

Excellent demo comparing different in-ear headphones. Salesman had first rate product knowledge and allowed me to select the right product for me. Highly recommended supplier

Super service, extremely helpful, providing great support and help. I highly recommend Hifonix, having bought several items, I am very pleased with the both the quality of the products and the exemplary service I have received - Thanks John

I've shopped with Hifonix and Aseem multiple times and it's great. I'm always phoning to harass him and pick his brain about products and he always helps out. 4 pairs of high end headphones later and still have nothing but good things to say about them.

I was struggling to find a particular DAC I wanted to try, Hifonix had it in stock and also at a great price. I had some trouble with the online payment system. With a few phone calls I had the DAC in my hands the next day, thanks !! I will definitely use Hifonix again in the future, recommended !!

Very happy with the service I received from Hifonix, I ordered an SPL Phonitor XE which wasn't in stock but they informed me that they did have a Phonitor X ex demo which is essentially the same amp and is more expensive than the XE. But I got it at a bargain price and am over the moon! Buy with confidence.

Great shopping experience buying a pair of Noble Fokus Prestige wireless earphones, Hifonix provided good solid advice, ensuring I made the right decision, support was exemplary, going the extra mile, lots of audio expertise, definitely one of the best companies I have bought from, thanks for the terrific earphones and customer service - John