Had a delivery to swap a damaged chair the guys were superb were very careful not to damage anything really polite and professional. Great job! Thanks
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Lisez les avis des autres
Andy and James were Absolutley amazing from start to finish. Andy called me the night before to let me know what time to expect them. When they arrived they came in and introduced themselves and asses... Voir plus
L'entreprise a répondu
Adi and Josh were great. They messaged and called me before arrival to keep me updated, unpacked the mirror, and delivered it to my room of choice. They were really friendly, efficient, and helpful.
First rate service. Delivery within 2 days of ordering. Excellent communication throughout. A phone call an hour in advance of delivery of a teak patio table and chairs. Items put together and packagi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a small logistics company based in Northampton. With over 20 years’ experience we are now looking for customers who require high quality logistics to support deliveries from a to b. Ensuring a high-quality experience and customer satisfaction is key to everything we do on a daily basis. Our services are different to other companies and our expert team ensure a simple, smooth process for every customer. We offer a logistics service from initial order to end user delivery. If you are looking for an experienced company to run your deliveries we have several options available to you. Full transparency on deliveries, customer satisfaction and costs from day one. Regular contact and updates from our team to ensure that you are satisfied with our services. Higher Jump Logistics delivery options # 2 Man delivery service # Hallway # Room of choice # Unpack # Assembly # Dispose of old furniture # Washing machine and fridge freezer disposal # Same day deliveries – from small van to Artics – price on application # 1-man delivery
Coordonnées de contact
Unit 5, Bozenham Mill Farm, Bozenham Mill Lane, Northampton, NN7 2JW., nn72jw, Northampton, Royaume-Uni
- 01604 312780
- customerservice@higherjump.co.uk
- higherjump.co.uk
4,9
Excellent
705 avis
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Something is just not right with all…
Something is just not right with all these super positive reviews. So here's our experience.No paperwork left or signed for. Our table was badly scratched and gouged. We believe this was done in transit. We did not check the goods and neither did the driver.The driver arrived unannounced way before his allotted time. He helpfully carried the table in and stored it so that we could not see the very obvious gouge marks on the table!! Oh but he did leave a small QR code so we could kindly leave a review!!
19 août 2026
Avis spontané
Great service from Andy and James
Great service with this company. Andy and James were excellent throughout, keeping us informed of their arrival time and handling the delivery of our dining table with care and attention. Even ensured the table legs were installed to our preference.
The team were incredibly friendly and mad us feel completelyat ease, and the table setup was completed quickly, efficiently and to an excellent standard.
A fantastic service from start to finish — would highly recommended.
19 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Stephen,
Thank you so much for taking the time to share this fantastic review! We are thrilled to hear that Andy and James provided such an excellent experience from start to finish, from clear arrival updates to taking extra care with your dining table.
Going above and beyond—like installing the table legs to your preference while keeping things friendly and stress-free—is exactly the level of service we strive for. I will be sure to pass your lovely message and high recommendation along to the team; they will be delighted to hear your feedback.
Enjoy your new dining table, and thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Very clear delivery details
Very clear delivery details. Arrived when they said they would and John and Wilson could not have been more helpful. Thanks guys
18 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi David,
Thank you so much for taking the time to leave this great review! We're thrilled to hear that you had a smooth delivery experience with clear updates, and that John and Wilson provided such helpful service.
Clear communication and great customer care are what we aim for every time, and I will be sure to pass your thanks along to John and Wilson—they will be delighted to hear your feedback!
Thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Excellent communication from John and…
Excellent communication from John and the other man he was delivering with, contacted me to let me know arrival
Time. Very professional
And polite
18 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Rebecca,
Thank you so much for taking the time to share this lovely review! We are delighted to hear that John and his delivery partner provided excellent communication, clear arrival updates, and a polite, professional service throughout.
Keeping you informed and making your delivery seamless is top priority for us, and I will be sure to pass your kind words along to John and the team—they will be thrilled to hear your feedback!
Thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Fantastic service from John snd Wilson.
Fantastic service from John snd Wilson.
They were both very polite and helpful.
Delivered my unit on time and placed it where I wanted it.
Thank you
18 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Carol,
Thank you so much for taking the time to leave this wonderful review! We are delighted to hear that John and Wilson provided fantastic service, arrived on time, and made sure your unit was placed right where you wanted it.
Politeness and going above and beyond to help are what we strive for, and I will be sure to pass your kind thanks along to both John and Wilson—they will be thrilled to hear your feedback!
Enjoy your new unit, and thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Good delivery
The company delivered exactly as described within timeslot and with a pre delivery phone call. The delivery men John and Wilson were polite and friendly and delivered the item to the room I requested. Everything went very smoothly.
18 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Fiona,
Thank you so much for taking the time to share your review! We are delighted to hear that your delivery went smoothly and arrived right on schedule within your designated time slot.
Clear pre-delivery updates and bringing your item right to your room of choice are top priorities for us. I will be sure to pass your lovely feedback along to John and Wilson—they will be thrilled to hear that their polite and friendly service made a great impression!
Thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
After being with Higher Jump Logistics…
After being with Higher Jump Logistics for over five years, I’m extremely disappointed to be leaving a one-star review.
For years, their service was excellent. When arranging collections from suppliers, there was a section to leave notes. If an item needed packaging or wrapping, I would clearly state this in the notes, and it was always taken care of.
Unfortunately, on our most recent shipment, we specifically requested that a £1,500 chrome-plated furniture item was packaged. It wasn’t wrapped or protected properly and arrived damaged.
When I complained, I was suddenly told that their system had changed and that packaging requests now have to be emailed separately. If that is genuinely the case, why is there still a notes section on the booking where customers can leave important instructions? Apparently, the driver doesn’t even read it.
Rather than accepting responsibility, it felt like excuses were being made to avoid liability for the damage.
I’m now around £800 out of pocket, as I have to replace the item for my customer and also deal with getting the damaged item returned.
What disappoints me most is how much the customer service has changed. In the past, the owner/director would personally speak to customers, return calls and genuinely seemed to care about the business and the service being provided. That certainly hasn’t been my experience this time.
A company can be judged by how it deals with things when they go wrong. In this case, I don’t believe higher Jump Logistics took proper responsibility for what happened.
They used to be a good delivery company I would happily recommend. Unfortunately, based on this experience, I would now think twice before trusting them with valuable business shipments — particularly if you expect them to stand behind their service when something gets damaged. I don’t not recommend higher jump logistics
12 juin 2026
Avis spontané
The father and son team Andy & James…
The father and son team Andy & James did a great job, very helpful carrying the table & chairs round the back for me was no hassle at all for them. Much appreciated. Thanks and its 10/10 from me.
6 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi there,
Thank you so much for taking the time to share such a fantastic review! We are absolutely delighted to hear that our father-and-son duo, Andy and James, made your delivery so effortless by bringing your table and chairs around to the back without any fuss.
Going above and beyond with a helpful attitude is what they do best, and receiving a 10/10 rating from you means the world to us! I will be sure to pass your lovely message along to both of them—they will be thrilled.
Enjoy your new table and chairs, and thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Lovely John and Wilson.
Wilson and John delivered my garden furniture this afternoon. What a ray of sunshine these chaps are! Brightened up a grandmother's day. Excellent service.
6 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi there,
Thank you so much for taking the time to share such a heartwarming review! We are absolutely delighted to hear that John and Wilson brought a ray of sunshine to your afternoon while delivering your new garden furniture.
Bringing great service alongside a friendly, cheerful attitude is what our team strives for every day, and knowing they brightened up your day truly means the world to us! I will be sure to pass your lovely message along to both John and Wilson—it will make their day as well.
Enjoy your new garden furniture, and thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Réponse de Higher Jump Logistics
Hi Caroline,
Thank you so much for taking the time to leave us a 5-star review! We are delighted to hear that you had a wonderful experience with our service.
Your kind feedback means a lot to our team, and we look forward to assisting you again in the future!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
5 star service
John and Wilson are top guys. Arrived on time and were really helpful. They have a great attitude and were delightful. 5 stars!
5 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi there,
Thank you so much for the fantastic 5-star review! We are delighted to hear that John and Wilson provided on-time arrival, helpful service, and such a wonderful, positive attitude.
Calling them top guys and delightful is a huge compliment, and I will be sure to pass your kind words directly to both of them—they will be thrilled to hear your feedback!
Thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Great delivery experience
John and Wilson were so friendly and efficient. Right on time and our table was constructed quickly and beautifully. Very pleased with their excellent work.
5 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Brenna,
Thank you so much for taking the time to leave this wonderful review! We are delighted to hear that John and Wilson provided a friendly, punctual, and efficient delivery experience, and that you are so pleased with your newly constructed table.
Taking pride in assembling items quickly and beautifully is what they do best, and I will be sure to pass your lovely feedback along to both of them—they will be thrilled to hear your kind words!
Enjoy your new table, and thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Andy and James are the GOAT!!!
I cannot thank Andy and James enough! They were absolutely fantastic from start to finish and went completely above and beyond, keeping me in the loop very step.
They delivered my new sofa with such professionalism and care.
It was extremely heavy and had to be carried up two flights of stairs, which was no easy task, but they never
complained and just got on with it. They were friendly, polite, respectful and took great care not to damage anything.
They also took all of the packaging away for me, which was a huge help. Nothing was too much trouble, and their customer service was exceptional.
It's so refreshing to come across people who genuinely take pride in their work and are THE BEST at it!!
I would highly, highly recommend them to anyone and hope they receive the recognition they deserve. Thank you both again for making the whole delivery experience completely stress-free and a good laugh! Fab genuine guys!
4 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Michelle,
Thank you so much for this incredible, heart-warming review! Hearing that Andy and James earned the "GOAT" title absolutely makes our day!
Hauling an extremely heavy sofa up two flights of stairs is no small feat, so we are thrilled to hear that they handled the challenge with such care, professionalism, and good humor. Going the extra mile—whether it’s keeping you updated, protecting your home, or taking away all the packaging—is exactly what they pride themselves on.
I will make sure your high praise and glowing recommendation are passed directly to Andy and James so they get the recognition they deserve. They’ll be over the moon to know they made the whole experience stress-free and enjoyable for you!
Enjoy your new sofa, and thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Andy and James were excellent
Andy and James were excellent. They made sure all the items were safely in the property and checked them for us. First class service. Would definetley use again.
4 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Matt,
Thank you so much for taking the time to share your review! We are delighted to hear that Andy and James provided first-class service, making sure all your items were brought safely into your property and thoroughly checked over.
Ensuring your items arrive in perfect condition and offering that extra peace of mind is top priority for us, and knowing you would definitely use us again is the best compliment we could ask for. I will be sure to pass your kind feedback along to Andy and James—they will be thrilled!
Thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Andy and James great service
Andy and James, text us several times during the day to confirm our delivery was on its way and more accurate times as the day progressed and arrived on time. They delivered my extremely heavy and furniture with due care and attention which was reassuring as it was expensive. They were very pleasant and informative and couldn’t be more helpful. Despite roads not being the best in rural Scotland they were bang on time as per their text messages. They are a credit to the company and recommend.
Thanks lads
4 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Keith,
Thank you so much for taking the time to share such a fantastic review! We are delighted to hear that Andy and James provided top-notch service all the way through, keeping you regularly updated with precise delivery times despite navigating those tricky rural Scottish roads!
Delivering heavy, high-value furniture requires maximum care and attention, so knowing they put your mind at ease while being friendly and exceptionally helpful means everything to us. They truly are a credit to our team, and I will be sure to pass your lovely words and high praise directly on to the lads—they will be absolutely thrilled!
Enjoy your new furniture, and thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
MASSIVELY IMPRESSED
What an exceptional, efficient and lovely company to deal with, your customer service is beyond perfect, Whoever runs/owns this business should be very proud of themselves and those who work for them. MASSIVELY IMPRESSED:)
4 août 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Kerri,
Thank you so much for this incredible, heart-warming review! Reading your words has brought the biggest smile to our entire team's face!
Hearing that you are massively impressed and that our customer service hit the mark for you means everything to us. Building a company that delivers exceptional, friendly, and reliable service is our passion, so your high praise truly inspires us to keep raising the bar.
I will be sure to share your lovely message with the whole team—they will be thrilled to know their hard work made such a wonderful impression!
Thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Really good service
Really good service! Great communication and fast delivery
30 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Dear Ashley Clamp,
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We are thrilled to hear that you experienced great communication and a fast delivery with our team. Providing a seamless and efficient service is always our top priority at Higher Jump Logistics.
If you ever need our delivery, assembly, or disposal services again in the future, we would be more than happy to help.
Warm regards,
Chandrima Pal
The Higher Jump Logistics Team
Great service from Andy and James
Great service from Andy and James. Very polite and professional. Assembled our new table very quickly and left the place very tidy. Cannot fault.
30 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Dear Rob,
Thank you so much for the fantastic 5-star review!
I will be sure to pass along your kind words to Andy and James. They will be thrilled to hear that you appreciated their polite and professional approach, as well as their speed and care in assembling your new table while leaving your space spotless.
We always aim for a seamless experience from start to finish here at Higher Jump Logistics. Thank you for choosing us, and we hope you enjoy your new table!
Warm regards,
Chandrima Pal
Higher Jump Logistics
Awesome service … top guys
Awesome service … top guys … really helpful .. great job
30 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Dear Mike,
Thank you so much for the fantastic 5-star review!
We are thrilled to hear you received awesome service and that our team took great care of you. I will be sure to pass along your "top guys" compliment—they will be delighted to hear it!
Providing helpful and brilliant service is what we strive for every day at Higher Jump Logistics. Thank you for choosing us, and we hope to work with you again in the future!
Warm regards,
Chandrima Pal
Higher Jump Logistics
Hassle-free experience
Hassle-free experience. They sent a text the day before. Arrived when they said they would. Andy and Dave were friendly and professional. Provided advice on assembly and care of the product without being asked. Nice chaps. Great service.
30 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Dear Kieran Battles,
Thank you so much for the brilliant 5-star review!
We are thrilled to hear that you had a totally hassle-free experience with us, from our advance text notifications to arriving right on schedule. I will be sure to pass along your kind words to Andy and Dave—they will be delighted to hear that you found them friendly, professional, and helpful with their extra advice on product assembly and care.
Providing that kind of proactive, high-quality service is what we aim for every day at Higher Jump Logistics. Thank you for choosing us, and we hope you enjoy your new product!
Warm regards,
Chandrima Pal
Higher Jump Logistics
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