I have been a customer for several years. Upon notification that they were shutting down, I purchased a 6 month supply on 12/30/25 and have yet to receive my order. I just spoke to customer service an... Voir plus
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Hi Lydia. Waldo contact are comfortable for me. Like that my eyes do t dry while wearing contact lens. I recommend too family members. Plus my order cam sooner then expected. Will purchase more l... Voir plus
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Used Waldo for years. Only had an out of stock issue once, maybe twice max? Customer service was great though. They let you know what's going on etc and keep you updated. Super flexible too, which is... Voir plus
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This last deal for 60% off didn't work. I was charged full price and was told I would receive a refund but didn't. The convenience of getting contacts this way is great, but Waldo has not done a good... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
Coordonnées de contact
The Frames, 1 Phipp Street, EC2A 4PS, London, Royaume-Uni
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
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Réponse : Waldo Contact Lenses
Thank you for your feedback Scott
We are so happy to hear WALDO is working so well for you.
Anita @ Team WALDO
Paid for 6 months' worth of contacts - never got them.
I have been a customer for several years. Upon notification that they were shutting down, I purchased a 6 month supply on 12/30/25 and have yet to receive my order. I just spoke to customer service and was informed that my prescription is no longer in stock and out of production as they have shut down production at this point. I was charged on 12/30/25 for the 6 month supply. I don't understand why they processed my order (and took my payment) and just...well...disappeared with it. I'd had a few issues over the years, but this one just takes the cake.
30 décembre 2025
Avis spontané
Réponse : Waldo Contact Lenses
Hi Vanguard,
We are so happy to hear you are a part of the WALDO family, but sorry to hear you have had a problem with your order. We are more than happy to help at hello@hiwaldo.com as we are unable to find an account in your name to get in touch.
Anita @ Team Waldo
They worked well for me
They worked well for me. Sorry I wasn't able to keep up the monthly payments,but I'm unemployed and working on that! But I DIDN'T HAVE ANY contacts! Thanks for the trial! 😉💗
23 décembre 2025
Réponse : Waldo Contact Lenses
Thank you for your feedback Jessica
We are so happy you gave WALDO a trial and the lenses are working so well for you.
Good luck with the job search, we wish you all the best.
Anita @ Team WALDO
Réponse : Waldo Contact Lenses
Thank you for your feedback Betty
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
Anita @ Team WALDO
Réponse : Waldo Contact Lenses
Thank you for your feedback Alicia
We are so happy to hear the comfort of your WALDO lenses surpasses previous brands that you have tried and are working so well for you.
Anita @ Team WALDO
My subscription was canceled without my…
My subscription was canceled without my authorization, and I am now without contacts, and this is not the first time this has happened with Waldo. And when I tried to initiate a chat, I never received a response after the initial greeting.
31 décembre 2025
Réponse : Waldo Contact Lenses
Hi Jenna,
Apologies, we are taking a short hiatus and are working on something bigger and better and we hope to be available again in the future.
We had sent out an email to advise of our plans, I am sorry if you had not received it. Our customer service team have replied to your message explaining the above.
Anita @ Team WALDO
Great for everyday wear.happy with the…
Great for everyday wear.happy with the quality and price for them!
30 décembre 2025
Réponse : Waldo Contact Lenses
Waldo summed up perfectly Elena, thank you.
It's great to hear WALDO can save you money without compromising on the comfort and are working well for you.
Anita @ Team WALDO
Great contacts more comfortable than…
Great contacts more comfortable than most brands
19 décembre 2025
Réponse : Waldo Contact Lenses
Thank you for your feedback Rebecca.
We are so happy to hear the comfort of your WALDO lenses surpasses your previous brand and are working so well for you.
Anita @ Team WALDO
Received -2.0 rather than+2.0
15 janvier 2026
Réponse : Waldo Contact Lenses
Thank you for your feedback Johanna.
We are sorry to hear you had been sent the incorrect prescription.
Thank you for getting in touch with us at hello@hiwaldo.com and I can see that our customer service team have resolved this for you.
Anita @ Team WALDO
Great sale.
13 janvier 2026
Réponse : Waldo Contact Lenses
Thank you for your feedback Jennifer
It's great to hear WALDO can save you money without compromising on the comfort.
Anita @ Team WALDO
I love this company im so upset they…
I love this company im so upset they will no longer be in the US im unsure why I hate to go a different company
15 janvier 2026
Réponse : Waldo Contact Lenses
Thank you for your feedback Christina & Carlos
We are so happy to hear you love WALDO lenses as much as we do!
Apologies, we are taking a short hiatus and are working on something bigger and better and we hope to be available again in the future.
Anita @ Team WALDO
Réponse : Waldo Contact Lenses
Thank you for your feedback
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
Anita @ Team WALDO
Réponse : Waldo Contact Lenses
Hi Cedric,
We are sorry to hear about your recent WALDO experience. Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
Réponse : Waldo Contact Lenses
Thank you for your feedback Kimberly
We are so happy to hear you love WALDO lenses as much as we do and they are working so well for you.
Anita @ Team WALDO
I was given the wrong quality of…
I was given the wrong quality of contacts on my last order.
13 janvier 2026
Réponse : Waldo Contact Lenses
Hi Nyasia,
We are sorry to hear about your recent WALDO experience. Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
Easy and fast
31 décembre 2025
Réponse : Waldo Contact Lenses
Thank you for your feedback Tony.
We are so happy to hear your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Anita @ Team WALDO
I recommend Waldo contacts to everyone i know!
I love the convenience and ease of using Waldo's website...everything is organized and easy to understand. The few times I needed to contact customer support, they were always friendly and extremely helpful. The contacts arrived in a timely manner and the quality is superior!
30 décembre 2025
Réponse : Waldo Contact Lenses
WALDO summed up perfectly Charlotte, thank you and for your recommendation.
It's great to hear WALDO lenses and the flexible subscription are working so well for you.
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
Take me off this deal
Take me off this deal. I am not happy at all. Please remove me from this subscription/ prescription!
16 décembre 2025
Réponse : Waldo Contact Lenses
Hi Cindie,
We are sorry to hear WALDO lenses are not working for you, everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
Réponse : Waldo Contact Lenses
Thank you for your feedback Brandy
We are so happy to hear you gave WALDO a trial and the lenses are working so well for you.
Anita @ Team WALDO
Comfortable contacts
Comfortable contacts. No drops needed through the day for dry eyes. Great product.
7 janvier 2026
Réponse : Waldo Contact Lenses
Thank you for your feedback Michelle
We are so happy to hear your WALDO lenses are working so well for you that you do not need to reach out for any eyedrops.
Anita @ Team WALDO
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