I purchased a HIX.AI Pro-Yearly subscription for CAD 168 on October 18, 2026, by mistake. I contacted customer support shortly afterward to request a refund and explained that I had not used a... Voir plus
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Lisez les avis des autres
As a student juggling multiple assignments, HIX AI has been a game-changer for me. It helps me brainstorm ideas, structure my essays, and even checks for grammatical errors. It's like having a persona... Voir plus
SCAM - GEBRUIK DIT NIET!!! Ik wou me abonneren op Claude. Kreeg misleidende advertenties. Nam meteen een jaarabonnement ter waarde van 156€ op vrijdagavond. Kreeg daarvoor zogezegd 2500 credits. Na e... Voir plus
L'entreprise a répondu
EDIT: Issue resolved. But imho, if you're system is failing and you cannot provide service afer completing the payment - you should warn about that prior purchasing. SCAM company! I paid... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HIX AI is your ultimate AI Agent Workspace, built to turn ideas into finished work. Its specialized AI agents can conduct deep research, generate structured reports, create polished documents and professional presentations, and produce high-quality images and videos through intelligent workflows. Rather than simply responding to prompts, HIX AI understands your goals, plans multi-step tasks, and coordinates the work required to complete complex projects more efficiently. From business analysis and marketing content to visual assets and multimedia projects, HIX AI brings your entire workflow into one seamless workspace—helping you move from a simple prompt to ready-to-use results.
Coordonnées de contact
121 KAKI BUKIT AVENUE 1, #02-00, SHUN LI INDUSTRIAL PARK, 415995, SINGAPORE, Singapour
- support@hix.ai
- hix.ai
3,0
Moyen
194 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I bought a subscription for their gpt…
I bought a subscription for their gpt browser extension, the payment was made but the subscription is not activated, I sent an email to support, no response. So I asked for a refund, so again no response and the cherry on the cake they want to charge me an annual subscription of more than €800, what is this? and why don't they respond to the email from customer support
28 octobre 2025
Avis spontané
Réponse de HIX.AI
Hi there, We sincerely appreciate your honest feedback.
The issues you've highlighted regarding Wrong charges are being reviewed by our management team, and we're implementing changes to prevent similar situations in the future. We have refunded the correct amount.
Thank you for bringing this matter to our attention.
no way to cancel subscription
no way to cancel subscription, they will charge you without confirmation. SCAM AI
21 octobre 2025
Avis spontané
Réponse de HIX.AI
Hello,
We apologize for any inconvenience caused. You can follow this steps to cancel.
Step 1: Cancel Your Subscription:
Login to your account
Go to Dashboard and click on your user icon in the upper right corner
Select Billing from the dropdown menu
Find the "Need to cancel your subscription?" section
Click "Cancel Subscription" and submit your refund request
Or you can send an email to support@hix.ai.
Wishing you a wonderful day!
Nothing not to like
Been using this platform since last year and would definitely recommend.
20 novembre 2024
Avis spontané
Bad product. Bad service.
I paid for a full year. Used a few hours in a day. It didn’t work, because the material produced by HIX, which was supposed to be undetectable, was still largely detectable and in some cases worst than the original text. The "Humanizer" tool returned childlike texts that, not only misinterpred the original, but produced wrong information.In other words, this product did not do what it was promised to do. Asking for a refund, the response was absolutely unacceptable, showing that this company has no interest in customer satisfaction at all.
14 octobre 2025
Avis spontané
Réponse de HIX.AI
Hi there, We sincerely appreciate your honest feedback.
The issues you've highlighted regarding Humanizer issue are being reviewed by our management team, and we're implementing changes to prevent similar situations in the future. We will offer a solution to you also.
Could you please contact our dedicated resolution team at support@hix.ai, referencing your review? Our team is ready to work with you personally to address your concerns. We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
I this is a scam ..no where I can find…
I this is a scam ..no where I can find cancel subscription button…don’t fall for this
12 octobre 2025
Avis spontané
Réponse de HIX.AI
Hello,
We apologize for any inconvenience caused. You can follow this steps to cancel.
Step 1: Cancel Your Subscription:
Login to your account
Go to Dashboard and click on your user icon in the upper right corner
Select Billing from the dropdown menu
Find the "Need to cancel your subscription?" section
Click "Cancel Subscription" and submit your refund request
Or you can send an email to support@hix.ai.
Wishing you a wonderful day!
Escribeme en español y hazme un verso…
Escribeme en español y hazme un verso que todas las rimas terminen en o
6 octobre 2025
Avis spontané
Réponse de HIX.AI
Hi there, We sincerely appreciate your honest feedback.
The issues you've highlighted regarding Spanish issue are being reviewed by our management team, and we're implementing changes to prevent similar situations in the future. We will offer a solution to you also.
Could you please contact our dedicated resolution team at support@hix.ai, referencing your review? Our team is ready to work with you personally to address your concerns. We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
The app itself is wonderful
The app itself is wonderful. It is better that I thought it would be. The customer service is the best. They are extremely professional. I give them the highest rating possible!
15 septembre 2025
Avis spontané
I am very satisfied with the the support team
I am very satisfied with the after-sales service provided by the support team. Their responsiveness and assistance have been extremely helpful throughout my experience. I sincerely thank them for their support and guidance.
9 septembre 2025
Avis spontané
Betrüger
26.11.2025
Aktuell wurde die vereinbarte Retourüberweisung des Geldes noch immer nicht geleistet. Ich warne neuerdings mit HIX.AI einen Kauf zu tätigen. Versprechungen von Qualität - geliefert wurde Müll der nicht einmal Deutsch übersetzt. Lassen sie die Finger weg von dieser Fakefirma!
07.09.2025
Betrüger - die nehmen ihr Geld und liefern Müll. Hände weg von dieser unseriösen Firma. PayPal unterstützt ihre Handlungen.
7 septembre 2025
Avis spontané
Réponse de HIX.AI
Hi there, We sincerely appreciate your honest feedback.
The issues you've highlighted regarding Paypal refund are being reviewed by our management team. I understand your feelings. However, all refunds are subject to our refund policy on this page below.
https://hix.ai/refund-policy
We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
Quando acquisti HIX AI pro
Quando acquisti HIX AI pro
Hai a disposizione un tot di domande da potergli fare ..Appare,però, subito evidente che
Il sistema fa in maniera di non rispondere subito, ma ti pone infinite domande inutili che servono a farti consumare quelle a disposizione. Ad esempio ogni volta chiede " mi confermi che vuoi sapere questo oppure mi confermi questo dato?" E in vari altri modi prima di portarti alla soluzione Fa un giro di parole che non finisce più...
Il mio primo quesito era un problema di fisica dove addirittura era Stata sottoposta l'immagine di un circuito elettrico. Nonostante la fotografia a disposizione, hXi aveva 100 Perplessità! Riusciva a leggere TUTTO il testo, ma guarda caso, non riusciva a leggere i valori delle resistenze deLLE Tensioni CHE ERANO SCRITTE Chiaramente come tutto il resto.
E questo costa centoventi euro !
7 septembre 2025
Avis spontané
Réponse de HIX.AI
Hi there, We sincerely appreciate your honest feedback.
The issues you've highlighted regarding the system
no response issue are being reviewed by our management team, and we're implementing changes to prevent similar situations in the future. We will offer a solution to you also.
Could you please contact our dedicated resolution team at support@hix.ai, referencing your review? Our team is ready to work with you personally to address your concerns. We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
Nice combination of tools
Nice combination of tools, all in one suite.
Deepseek is not the fastest, but my favoriy, because you can read along in it's contemplation/decision making and adjust accordingly.
3 août 2025
Avis spontané
Réponse de HIX.AI
Thank you sincerely for taking the time to leave such a wonderful review on Trustpilot! We are glad to solve your problem.
Your feedback is incredibly valuable to us—it not only validates our work but also motivates us to continue improving. Our team is committed to providing the highest quality services, and we're pleased to know that we've met your expectations.
We look forward to serving you again in the future and will continue to maintain our high standards. If you have any suggestions or needs, please don't hesitate to contact us at any time.
Thank you again for your support!
ME ESTÁN ROBANDO ESTOS ESTAFADORES
Me están robando cada cuatro meses 168€ de una suscripción que nunca hice, he reclamado a la página y lo que me aportan es renovar la suscripción cuando yo no quiero renovar nada porque no la utilizo un total, de 334 euros van robados ya, con su correspondiente denuncia, bloqueo de tarjeta para que no sigan haciéndolo, y no solo me roban de la tarjeta sino que lo hacen de mi cuenta bancaria, la cual yo no di. SON UNOS ESTAFADORES, y no quieren dejar de cobrarme ni darme de baja de sus bases de datos. No hay ninguna opción para darse de baja de la página. QUE ALGUIEN ME DE UNA SOLUCIÓN, porque ni cambiándome de banco paran...ESTAFADORES DE ****
31 juillet 2025
Avis spontané
Réponse de HIX.AI
Hi there, We sincerely appreciate your honest feedback.
The issues you've highlighted regarding overcharge payment are being reviewed by our management team, and we're implementing changes to prevent similar situations in the future. We will offer a solution to you also.
We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
Nowadays, there has a plenty of AI supported services. According to my experienced, I would recommend HIX.AI regarding about how they value their customers.
I had initially subscribed to the Unlimited plan ($29.99 USD) on July 29, 2025. While I later realized this plan was beyond my immediate budget, the resolution offered by your team was truly exceptional and exceeded my expectations.
I am incredibly grateful for your thoughtful response and willingness to offer a 50% refund on my Unlimited plan payment. Even more impressively, you've allowed me to retain access to the Unlimited plan for the remainder of this billing period, despite my request to downgrade. This level of understanding and flexibility is truly commendable.
Your gesture is remarkably fair and kind, and I am genuinely thankful for the support and the value you've shown towards your users. This experience, though initially unexpected, has highlighted that your team genuinely prioritizes customer satisfaction.
30 juillet 2025
Avis spontané
Réponse de HIX.AI
Thank you sincerely for taking the time to leave such a wonderful review on Trustpilot! We are glad to solve your problem.
Your feedback is incredibly valuable to us—it not only validates our work but also motivates us to continue improving. Our team is committed to providing the highest quality services, and we're pleased to know that we've met your expectations.
We look forward to serving you again in the future and will continue to maintain our high standards. If you have any suggestions or needs, please don't hesitate to contact us at any time.
Thank you again for your support!
Poor Support and Unreliable Service Despite Premium Plan
In our experience with HIX, we faced significant issues despite being on one of their highest-tier plans. We encountered repeated workflow failures where the system was unable to process our API requests, which affected our day-to-day operations.
What was particularly challenging was the lack of timely support. Even after multiple attempts to reach out via email and share relevant details, we did not receive meaningful assistance or follow-up.
We’re sharing this to reflect our own experience with the platform and its support. Teams or businesses that depend on reliable tools and responsive customer service may want to carefully evaluate before committing.
14 juillet 2025
Avis spontané
Réponse de HIX.AI
Hi there, We sincerely appreciate your honest feedback.
The issues you've highlighted regarding Maximum Input Limit are being reviewed by our management team, and we're implementing changes to prevent similar situations in the future. We will offer a solution to you also.
We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
HIX.AI looks great, however…
HIX.AI looks like a powerfull tool, however it is complete useless, based on old models. Modern models, more advanced options will cost you extra after just a few queries of is part of another subscription.
So called functions like “Copilot” have nothing to do with real Copilot functionality, it cannot do anything real coding assistants can do. Most other bots are similar useless. Creating your own chats is impossible.
Stay away from payed Hix.ai subscriptions, its rubbish
27 juillet 2025
Avis spontané
Réponse de HIX.AI
Hi there, We sincerely appreciate your honest feedback.
The issues you've highlighted regarding Copilot functionality are being reviewed by our management team, and we're implementing changes to prevent similar situations in the future. We will add and upgrade our AI model in the future
We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
I had a great time on the app
I had a great time on the app. Tried getting a monthly subscription but hit the annual, flipped out on the customer service who were sincerely genuinely trying to help. The only problem I didn't appreciate was the difficulty getting ahold of someone via the site. I have severe brain damage and have problems recognizing
ing and understanding things that I read so maybe it was on the site and I just didn't see it but I sent an email and they were very helpful! Ren'em Spoons!
2 juillet 2025
Avis spontané
Réponse de HIX.AI
Thank you sincerely for taking the time to leave such a wonderful review on Trustpilot! We are glad to solve your problem.
Your feedback is incredibly valuable to us—it not only validates our work but also motivates us to continue improving. Our team is committed to providing the highest quality services, and we're pleased to know that we've met your expectations.
We look forward to serving you again in the future and will continue to maintain our high standards. If you have any suggestions or needs, please don't hesitate to contact us at any time.
Thank you again for your support!
NEW REVIEW and FIXED PROBLEM
after writing my review, which was decidedly negative, the Company contacted me, apologizing for the inconvenience and proceeding immediately to issue a refund. Just as I was disappointed, I can only salute the fairness shown. Thank you, congratulations on your customer service.
3 juillet 2025
Avis spontané
Réponse de HIX.AI
Thank you sincerely for taking the time to leave such a wonderful review on Trustpilot! We are glad to solve your problem.
Your feedback is incredibly valuable to us—it not only validates our work but also motivates us to continue improving. Our team is committed to providing the highest quality services, and we're pleased to know that we've met your expectations.
We look forward to serving you again in the future and will continue to maintain our high standards. If you have any suggestions or needs, please don't hesitate to contact us at any time.
Thank you again for your support!
needs to work on their systems
EDIT:
Issue resolved. But imho, if you're system is failing and you cannot provide service afer completing the payment - you should warn about that prior purchasing.
SCAM company!
I paid for the Bypass plan days ago and the plan is still INACTIVE.
Written support several times - no reaction or answer.
I'll be raising a dispute soon.
Looked like a legit company, turns out not.
NO money and no product. No way to cancel subscription as well.
1 juillet 2025
Avis spontané
Réponse de HIX.AI
Hello,
We apologize for any inconvenience caused.
We are currently upgrading the system, which will have an impact on some payment functions.
To demonstrate our commitment to customer satisfaction, we would like to offer you 100% refund as a goodwill gesture. Would that be acceptable to you? You can found us on support@hix.ai
Thank you for your understanding and please let me know if you have any questions.
I’m leaving this review as a warning to HIX.AI
I’m leaving this review as a warning in case HIX.AI tries to charge me again on July 3, 2025, despite my efforts to cancel and block them.
I originally subscribed to their one-year plan on July 4, 2024. I have since explicitly cancelled my subscription through their platform and also took the extra step of filing a dispute with my bank to block any future payments from this merchant.
However, I’ve seen multiple reports from other users saying HIX.AI charged them even after cancellation. That’s why I’m documenting my situation now.
If HIX.AI respects my cancellation and does not attempt to charge my account, I will update this review to reflect that. If they do try to debit my account despite the cancellation and block, this will confirm they are operating fraudulently. In that case, the only safe solution will be to change my debit card details entirely to ensure they can never charge me again.
To anyone considering using this service, be very cautious.
28 juin 2025
Avis spontané
Réponse de HIX.AI
Hi there, We sincerely appreciate your honest feedback.
To better deal with it, can you please reach out to us at support@hix.ai? We will offer a solution to you.
We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
Absolute Scammers
Absolute Scammers! They steal your money! I went to try for free for a month, they took my credit card info and billed me $120 for the annual subscription. Then they proceeded to bill me almost $500 for the writing service!! Totally unacceptable as I can't afford this! I keep emailing them and they never respond. I filed a dispute with my card company and they finally responded once asking me to remove the claim "so they can refund me" to try to reel me into removing the claim so they can get my money and keep it! I know they will continue to ignore my emails. They need to be reported to the Singapore Government as fraudsters, that is where they are based out of. They have no other contact information besides email for support which they just ignore. They run a group of scam companies that steal peoples money with the same address which is very fishy!
17 mars 2025
Avis spontané
Réponse de HIX.AI
Hi there, We sincerely appreciate your honest feedback. We will refund you according to our refund policy.
We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
We truly hope you'll give us the opportunity to regain your trust and demonstrate our commitment to customer satisfaction.
Thank you for bringing this matter to our attention.
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