Hiyacar Avis 

My experience with Hicar was great! The app was simple to use and very intuitive. I was having friends to visit and needed a 7 seater, I manage to find one not far from me and at a fraction of the price. Mark (the owner of the car) was quite nice and helped me to do my first check in. Things went really smoothly and with no problems. It's great to finally be using an app that connects me to my local community without needing to go through hire companies. I will definitely be using it again.

Experience was not great this time.

Car Would not fast charge, even on fast chargers. This car usually charges at a much faster rate so bear this in mind when planning your journey as you will need extra time to charge the car. its not the cables (as we used fast charger cables - its the car). We had to leave 1 hour early in order to add in the extra charging time necessary so we could get home!

The USB socket in the car needs replacing as its faulty and needs 'pushing' to the side constantly to allow apple CarPlay to work.

Bluetooth does not connect on iPhones so could not connect over bluetooth.

The car's control systems (maps, heating, music, etc) crashed 3 times and needed rebooting - When it crashes you cannot do anything. It constantly does this, and even though we have reported this in the past it has not been fixed.

App failed to allow me to open the car when picking the car up, and then failed to recognise me. Blury images from the onboarding cause the car not to unlock / lock. Not a good user experience. This wasted nearly 1/2 hour time on pickup resulting in me being late leaving.

Hiya car staff were however very prompt in resolving which is great :)

Perfect car for a weekend away. Easy to book and easy to collect and drop off.

Nice idea but ultimately they fail to deliver. Too many issues to list here but I used Hiyacar 20+ times and every time I gave them another go something eventually went wrong. For example, a diesel van ran out of AdBlue and broke down. Someone I hired from didn't turn up to meet me when I returned the vehicle. In another instance I couldn't start or stop the engine or lock the doors due to bluetooth connection issues. Vehicles were often dirty with warning lights flashing about a vehicle fault or very low on fuel.

I also had an issue getting a refund after cancelling a booking.15 days after I cancelled a booking for £664 they had still not refunded me. In the end I had to raise a dispute via Amex to get my money back which took nearly a month.

On one occasion I went to pick up a booking and found that my account had been suspended as they suspected me of fraud. They blamed their verification partner Lexis Nexis who in turn blamed Hiyacar. Eventually my account was reinstated but jeez, what a load of hassle!!!!

Customer service is primarily a chat bot but eventually a human will respond, even when they do it's a struggle to get things resolved with them and they quickly become rude and ignore you if the situation is tricky.

Also, as I have now discovered in my area they are more expensive than the likes of Enterprise car club.

TL;DR - These guys are way more hassle than they're worth and I would advise anyone considering using them to look for alternatives.

Ordered and picked up a car within 20 minutes for an urgent trip. All done on the phone. No keys required - just a bluetooth enabled phone with camera. Cheaper than an Uber.

Another great hire. I have used Hiyacar 5/6 times in the last 6 months. Great experience with everything. From booking, to picking up the vehicle, to dropping off. My first place to go to hire a car.

Everything was perfect but the car was really dirty outside and inside

Very convenient, easy to use app , car are in good condition and the prices are cheap compared to other hiring firms

Nice idea poor service, but car broke down and left stranded, wouldn't even refund full petrol tank as was start or weekend away and had to make my way by train, chatbot service shocking, feel customer service unimportant, avoid.

Poor customer service. When anything goes wrong they don't want to know. Offered my £10 discount on new rental after I paid £525 for a car with non working a/c and faulty window.

The app and process work fine, but the insurance is way too expensive. They have a flawed algorithm that calculates the fees based on your job title as well. I have over 10 years of driving experience and have never had an accident, yet I had to pay over £100 for two days. That’s more than I paid for the car! You also have to pay for the identity check, which is something I’ve never seen before. You do get it back as credit, but if you’re unsure whether you want to book, this is not ideal. Additionally, you get tons of notifications and emails for every message you receive, and I couldn’t find a way to turn that off.

Update: I will contact you. I've never had an accident in 2021 and your records are incorrect.

Update 2: I sent a message to the car insurer, they mentioned that it should show as closed with zero payout and rated as non-surchargeable. This was a bump on my car door in the parking lot, not an accident!

Update 3: After a lengthy investigation, they reviewed the so-called ‘accident’ and found that it was just a notice that shouldn’t have increased the insurance price. I was offered a £46 refund. I’m happy with the price now, but I feel like I shouldn’t have had to go through all this to get a resolution. Updated my rating from 2 to 4 stars.

Wouldn't let me challenge an obvious money grab PCN and took an extra £40 for the pleasure.

Straightforward, helpful and a good money earner.

Really easy and great little car!

Reply from Hiyacar
1 hours ago
Hiya Archraf,
As we previously spoke, we saw your complaint and fixed the discrepancy right away, we are making a pay out for your previous booking.
Kind regards
Hiyacar

This is a reply back to Hiyacar, for the review I made. Yes you have paid me what I was owed, however no compensation was received for your incompetence and I still have a cancellation on my record because of your mistake. No you didn’t solve it right away it took you 7hrs to sort it out and I was told I should have accepted the hire and it was my fault 😂😂, ridiculous. Now they have removed my listing because of the review I left good riddance anyway.

Worst platform for renters. Make sure to double check the commission that hiya takes. Received a hire today which had 70% commission for hiya, when it’s only meant to be 30%, so I decided to decline because I knew somthing was wrong. I messaged the team through live chat and was left hanging for 6hrs by someone named Aaminah, worst customer service. Then I spoke to Mat and he said there is nothing they can do and that I should have accepted the hire, where I would get £16 for a 3 day hire ridiculous. So now I have a cancellation on my record and have lost money due to hiya incompetence and they did nothing to help. To put the cherry on top I wasn’t paid in full for the last hire I done.