Similar to other users, I have not been paid for my rentals. I have complained and chased the payments which were due months ago. I have had many apologies but no action.
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Lisez les avis des autres
I’m a car owner. They sit on your earnings for months, string you along when you complain. They have done this repeatedly and each time give the same waffly rubbish about ‘changing our payment system’... Voir plus
L'entreprise a répondu
This business is much needed in the UK (I live in London) and overall I am happy with my experience – it is easy to hire the car, get in contact with the owner, and the UX is relatively painless.... Voir plus
L'entreprise a répondu
I’ve hired different cars a few times with Hiya car, never any problems. I especially like the cars with the option to pick up and drop off through the app without having to meet someone, it gives e... Voir plus
À propos de l'entreprise
- Service de leasing automobile
- Agence de location de voitures
- Aires de stationnement pour le covoiturage
- Club automobile
À propos de Hiyacar
Écrit par l'entreprise
🔎 Local cars from trusted owners
📱 Simple pricing and no deposit!
🚙 Search, book and drive
📱 Simple pricing and no deposit!
🚙 Search, book and drive
Coordonnées de contact
86 - 90 Paul Street, EC2A 4NE, London, Royaume-Uni
- 020 3856 8900
- support@hiyacar.co.uk
- hiyacar.co.uk
3,0
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful help
After thinking I'd done something to the car and it wouldn't restart, a really helpful service agent on the app helped me straight away. Really couldn't ask for speedier help. I really appreciated it
21 septembre 2024
Nifty way to hire a local car
Third time using Hiyacar and it's always a smooth process
21 septembre 2024
Easy to use & positive experience
Easy to use platform, have used multiple times and have consistently had a positive experience.
15 septembre 2024
Very easy pick up and drop off.
Was easily able to book and collect car. Very clean exterior and interior. A smart car to drive.
15 septembre 2024
Brilliant service will definitely use…
Brilliant service will definitely use them again
6 septembre 2024
Avis spontané
As a hirer
As a hirer, all good. Never had an issue with Hiyacar customer support - they are attentive, well meaning and professional. I'm a great believer in Hiyacar as a company that actually cares about both sets of drivers.
13 septembre 2024
A great and super easy experience
A great and super easy experience with a car we pucked up in east London for the day.
Cheaper than other options we looked at for a whole day.
31 août 2024
Avis spontané
Costumer support is fantastic
Costumer support is fantastic! I was having troubles in unlocking the car on my phone but they answered me in less than minute! 10/10
6 septembre 2024
Avis spontané
Best car sharing company
Of all the ones I've used so far, this is the best, especially the customer service which is an almost instant chat service.
4 septembre 2024
Great experience BUT pricey
Great experience BUT pricey.
Recently moved from zip car so using this as an alternative... So far I can't complain ( apart from the fact that it's a bit more expensive) and that I can only rent for 24hrs at a time
1 septembre 2024
Avis spontané
We hired a car for a job.
We hired a car for a job.
The first one didn't work, the second one broke down.
We had to refund the job and it has cost us many days work to get things back on track.
Despite their advertised 'promise', they are refusing to refund or recognise the damage done.
I will be opening a small claim.
8 juin 2024
Avis spontané
Réponse de Hiyacar
Hiya Ben,
We are truly sorry to hear about your recent experience and sincerely apologize for the inconvenience caused by the issues you encountered with our vehicles. We understand how frustrating this must have been, especially considering the impact it had on your work and business.
Our team takes your feedback very seriously, and we would like the opportunity to resolve this for you. Please reach out to us directly at support@hiyacar.co.uk with your booking details so we can investigate what happened and work towards a fair solution.
Customer satisfaction is at the core of what we do, and we would like to make this right for you.
Thank you for bringing this to our attention.
Kind regards,
Hiyacar team
This made a very stressful holiday…
This made a very stressful holiday planning situation a lot easier! Had 6 family members, only 1 driver but originally had 7 with 2 so last minute chaos meant I found Hiyacar and was able to get and pick up a 7 seater very easily and leave my own car there for free. The owner was available on call straight away to help and so were Hiyacar live chat. Would highly recommend
26 août 2024
Avis spontané
Perfect.
Hiyacar has a very good system to allow anyone to easily access a car. Their locations are very good and in constant update, excellent costumer service, and the cars are very very good.
I would recommend anyone to use Hiyacar.
29 septembre 2023
Metin helped me rapidly and thoroughly…
Metin helped me rapidly and thoroughly on my last trip - and I was grateful to have him by my side.
16 août 2024
Avis spontané
They charge £60 for cleaning which…
They charge £60 for cleaning which includes £20 administration fees, this is second time they have done with me, if your get PCN on thier cars, they will charge £40 administration to pay £6, instead they could have forwarded the PCNs straight to us and we can sort that out,
Don't fall under low prices, they have a lot of hidden charges,
19 août 2024
Réponse de Hiyacar
Hiya Sumit,
Thank you for taking the time to share your feedback with us. We regret to hear that you are dissatisfied with the fees related to cleaning and PCN administration.
To provide clarity, all of our prices and fees, including cleaning and administrative charges, are transparently listed on our website and within our terms and conditions. The administrative fee for handling PCNs reflects the significant manual effort involved from our team. We must thoroughly review each case, communicate with relevant authorities, and ensure that all documentation is accurate and complete. As a peer-to-peer car-sharing platform, we also manage the claims between car owners and drivers, which adds to the complexity of the process.
We understand how additional fees can be frustrating, but they are necessary to maintain a seamless and compliant service for both car owners and renters. If you have any further concerns or questions, please don’t hesitate to reach out to us directly.
Thank you again for your feedback.
Kind regards,
Hiyacar team
Great service…
Very smooth operation and got through to call center very quickly when I had a question
18 août 2024
Great experience
Great experience! Have used many times before. Great value for money. Any issues always resolved straight away. Would highly recommend
19 août 2024
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