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Lisez les avis des autres

Noté 3 sur 5 étoiles

Had difficulty contacting about the delay in my order but when I got hold of the staff they were very helpful.

Noté 4 sur 5 étoiles

Delivery delayed due to insufficient stock to fill my order. Hobbysew team reached out and explained the situation, recommending a similar product to complete my order. Order was delivered within 2... Voir plus

Noté 5 sur 5 étoiles

I recently bought a sewing machine. It was way cheaper than in other retailers. Shipping was fast, I received it in 48hrs. Customer communication could be improved to inform customers when parcels ar... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Saw some negative reviews so was a little hesitant. Ordered a cross stitch kit that was discontinued and surprisingly it said it was in stock and I have received the item! Soo happy! Only negative w... Voir plus

À propos de l'entreprise

  1. Magasin de machines à coudre
  2. Magasin de tissus
  3. Mercerie métallique et plastique
  4. Magasin d'édredons
  5. Service de réparation de machines à coudre

Écrit par l'entreprise

Hobbysew, Australia's No.1 sewing machine and patchwork specialist stores, with the best products, machines, & classes. We make crafting a pleasure and help you create master pieces.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

546 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(546)

61 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Great communication and friendly team

Delivery delayed due to insufficient stock to fill my order. Hobbysew team reached out and explained the situation, recommending a similar product to complete my order. Order was delivered within 24hrs of conversation.
Great communication and service would definitely recommend Hobbysew.

19 août 2026
Noté 5 sur 5 étoiles

Excellent service

I had ordered a machine that was on sale, and picked it up from the Kings Park store.
It was ready for me, the staff were very attentive, and offered to carry my rather large purchase to my car.

19 juillet 2026
Noté 3 sur 5 étoiles

Rather slow at shipping

Rather slow at shipping, lack of communication, item arrived with all its packaging torn as it was flimsy plastic, bonus items had fallen out but luckily the couriers had retrieved them and gave them to me separately.

19 juillet 2026
Noté 5 sur 5 étoiles

Wow, you are absolutely legends

Wow — what an incredible experience at Hobbysew Kings Park! I’d been on a mission (the dramatic, midnight‑Googling kind) to find the perfect sewing/embroidery machine. I thought I’d found “the one” online — best price, great specs, basically my future soulmate. So I called Hobbysew Kings Park and asked them to hold it until the next day.
Next morning: two‑hour drive, snacks packed, GPS arguing with me as usual. I finally arrived… and OMG. The staff were absolutely fantastic. The manager, Andrea (sorry if I got the name wrong — I was too excited to focus), was warm, welcoming, and wonderfully professional.
And then there was Robyn. This woman deserves a medal, a trophy, and maybe her own public holiday. She spent a full hour showing me different machines, answering every question (trying to getthrough my very heavy Russian accent), and letting me “play” with half a dozen models. I basically turned their store into my personal sewing playground.
Thanks to her patience, I discovered that the machine I originally wanted had a tiny screen I couldn’t read — even with my glasses. That would’ve been a $3000 “oops”. A very expensive oops.
Instead, Robyn helped me find a machine I didn’t even know existed — bigger screen, better features, and still within my budget (my man was thrilled). And then… they handed me a huge bag of freebies. I’m talking Santa‑came-early level freebies.
I left with the perfect machine, an amazing price, and the happiest mood ever. Hobbysew Kings Park — you’re absolute legends. Highly recommended.

5 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

A fast quick transaction

A fast quick transaction. Order arrived promptly. Love shopping with Hobbysew 10/10

19 juin 2026
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Réponse de Hobbysew

Thank you Annette for your lovely review 🌟

Noté 3 sur 5 étoiles

Long delivery and expensive delivery

The delivery took longer than the advertised 3-10 days. Ordered 18 June and delivered 2 July.
I contacted Taryn, customer service and she was extremely helpful in giving me an explanation for the delay. As they item was out of stock she sourced it from a Hobbysew shop in Sydney, which was appreciated, but it did take a further 9 days to be received. The quality received was very good and nicely packaged.
The delivery price for 2 metres of fabric was $19.00. This is extremely expensive for delivery within Sydney. Most sites offer free or around half that price.

18 juin 2026
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Réponse de Hobbysew

I’m sorry we did not meet your expectations. We generally try to keep everything in stock but unavoidable delays may unfortunately occur. Please email me at donnaw@hobbysew.com I would like to investigate your concerns and check why you were charged and odd postage rate.

Noté 5 sur 5 étoiles

I have always loved singer sewing…

I have always loved singer sewing machines. I’ve got the singer embroidery machine as well. I wouldn’t buy anything else.

18 juin 2026
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Réponse de Hobbysew

Thank you for your great review, happy stitching 🧵

Noté 5 sur 5 étoiles

Very happy with the service!

The product I ordered wasn't in stock and so it was ordered but the supplier sent the wrong item. I was contacted by HobbySew and asked whether I would like a similar product but I decided to wait for the one I really wanted. Staff were very helpful and apologetic for the long wait, but it was worth it in the end. The item, being fragile was well wrapped and delivered. Thanks HobbySew.

21 mai 2026
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Réponse de Hobbysew

Thanks Kirsten for your lovely review

Noté 5 sur 5 étoiles

The item was sent out promptly and as…

The item was sent out promptly and as you use Australia Post it was easily tracked. Australia Post is the most reliable for delivery in my area.

20 mai 2026
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Réponse de Hobbysew

Thank you Wendy

Noté 5 sur 5 étoiles

Good experience

Good experience, great communication ad excellent service.

19 mai 2026
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Réponse de Hobbysew

Many thanks David

Noté 5 sur 5 étoiles

Great customer service!

Easy process! I was able to ask some questions about their quilting services and the lady was very lovely ❤️

20 mai 2026
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Réponse de Hobbysew

Thank you Sophie, happy quilting

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