Hobbysew Avis 

I rang the Hobbysew shop in Sydney and spoke to a very helpful and informative lady who advised me on a suitable trolley and case for my sewing machine as I will be starting a sewing class soon. I was very happy with the service and advice and have recorded the phone number and address of Hobbysew for future purchases.

I originally brought 2 irons which didn’t work or damaged, but when I contacted the company I spoke to Tarran she helped me through the process and was very professional at all times, so I returned the irons and they were replaced at no cost. Thank you to Tarran for following through with my complaint.

Very helpful when I enquired about ordering a sewing machine online.

So use to bad customer service so when you receive excellent customer service it really stands out, thank you.

Bought on line . Quick reply and followed through with quick deliv

Very helpful, love the product and fast shipping :-)

I ordered on line and the delivery was so quick, I had my new machine in no time

I was impressed with the speed of delivery and am pleased with the sewing cabinet the only issue I have is when ordering you had that anything over $600.00 dollars would be free delivery.
When placing the order it automatically came up with a delivery charge. Did mention this on the order form but never got a response. Could you please explain have I missed something.

Only thing I didn't like, it took around a week after my order was placed, to be sent

I ordered a quilt binding spool. It has a slot to put the tail of the binding into and will take many meters of binding. It arrived ahead of Australia Post estimated delivery time!

I only recently discovered Hobby Sew when looking to buy a sewing machine that I could rely on as a third year fashion design student. I was able to find a fantastic computerized Singer sewing machine which I love so far and has a lot of useful features I'm excited to learn, a Janome overlocker (haven't set it up yet but looks good!) and a Singer steam station which is my dream iron and I love it a lot (I genuinely highly recommend this iron if you want a good quality iron and do a lot of ironing). The machines and products they stock are the best prices on the market that I've seen during my research for finding my machines and they have a ton of sales so you can get pieces you really want, rather then settling for something else as it will most likely go on for sale if you keep an eye out. They also service machines which is really great! The staff are insanely helpful and kind both online and in store. I was answered quickly and with all the information I needed when emailing with an inquiry.

I truly never write reviews because I can't be bothered and sorry for the paragraph but I highly recommend Hobby Sew and their products as a student and a sewist. If you are looking for a sewing machine of any kind I would look at Hobby sew first as they always have good deals and I couldn't recommend the company more from what I've seen from them so far!

Quick delivery

The assistant who answered all my questions and found alternatives when the fabric I wanted wasn’t available. Excellent service

No reply to my email about the faulty power connection for my Triumph table lamp. Now it won’t work at all and am hoping for some information on returns. But not hopeful as they don’t seem to recognise faults. I should have stayed with the Daylight Company lamps. I am amazed at the lack of service for what seemed like a good company. Prompt delivery service - but they obviously don’t deal with items that go wrong.

It wasceasy to order the machine part i needed

No update on product arriving or being shipped.

I'm sorry but you didn't do very well at all. Apparently my machine was only picked up from you yesterday - I ordered and paid for it on Sunday. Whilst your staff were positive about delivery times, it would have been better if they had been straight with me, rather than stringing me along saying I probably get it before the weekend. Given that it's a long weekend, I won't get it until next Tuesday at the earliest. I can't tell you how disappointed I am at the delay; and obviously I can't comment on the machine itself - I haven't got it yet.

Arrived quickly. Easy to use website. Happy with everything I have brought so far through Hobby sew

No communication. I havnt received the promised email. No update on the progress of my order.