Had difficulty contacting about the delay in my order but when I got hold of the staff they were very helpful.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Delivery delayed due to insufficient stock to fill my order. Hobbysew team reached out and explained the situation, recommending a similar product to complete my order. Order was delivered within 2... Voir plus
I recently bought a sewing machine. It was way cheaper than in other retailers. Shipping was fast, I received it in 48hrs. Customer communication could be improved to inform customers when parcels ar... Voir plus
L'entreprise a répondu
Saw some negative reviews so was a little hesitant. Ordered a cross stitch kit that was discontinued and surprisingly it said it was in stock and I have received the item! Soo happy! Only negative w... Voir plus
À propos de l'entreprise
- Magasin de machines à coudre
- Magasin de tissus
- Mercerie métallique et plastique
- Magasin d'édredons
- Service de réparation de machines à coudre
Écrit par l'entreprise
Hobbysew, Australia's No.1 sewing machine and patchwork specialist stores, with the best products, machines, & classes. We make crafting a pleasure and help you create master pieces.
Coordonnées de contact
Shop 4/2 Garling Rd., Kings Park, 2148, NSW, Australie
- 02 9621 4000
- hsenquiries@hobbysew.com.au
- hobbysew.com.au
4,4
Excellent
546 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great pricing
Great pricing. Helpful product info on the website. Delivery was unbelievably FAST!
Thank you!
31 mai 2025
Very bad customer service
They don’t answer the call
Even if they answer they say they will call you back
Never call back
30 mai 2025
Scam
Don't bother to deal with this online shop, pure scam. I bought a sewing machine there and it stopped sewing after a couple of months. I have been trying to reach them for months, but no single phone call was answered, and they never answered my emails.
1 mars 2025
Avis spontané
Easy to find what i needed
Easy to find what i needed. Paypal is my preferred payment option so was happy to be able to pay this way. Quick delivery.
1 mai 2025
Item I was looking for
2 mai 2025
Shop is beautifully set out
Shop is beautifully set out. Helpful staff. Well lit. All good.
1 mai 2025
Great customer service answered all my…
Great customer service answered all my questions and went and got answers to things she was not sure off
30 avril 2025
You had the dmc colours I wanted
You had the dmc colours I wanted, but thought postage was a bit steep for just 2 skeins
30 avril 2025
Big Mistake
I have a sewing machine - I was advised it couldn't be repaired as a result of this I purchased a new machine (Brother$598) from what I believed to be a reputable company. I have subsequently managed to repair the machine and wanted to return the new purchase which is still in the original box unopened - their policy is not to return due to a change of mind.
22 avril 2025
Avis spontané
Great range of products at very good…
Great range of products at very good prices. Have bought from this store on previous occasions and always prompt and reliable delivery and service. Polite and helpful staff when I had an issue and resolved speedily. Happy to recommend and will be back.
8 avril 2025
Excellent customer service all the way…
Excellent customer service all the way through to the delivery driver
8 avril 2025
Very happy with my chair
Very happy with my chair. It is comfortable and very supportive. Fast delivery
8 avril 2025
Good price and delivered quickly
1 avril 2025
Hobbysew staff are always friendly and…
Hobbysew staff are always friendly and helpful. Easy to deal with and amazing service. (kings Park is the store i go to the most, but have been to others.
2 avril 2025
Réponse de Hobbysew
Thank you for your lovely review.
Appalling communication
Placed an order on 5th March. I kept waiting for order and finally tried to contact them via form on their website. I did this several times every few days and no one bothered to contact me at all. If there was a delay, a simple phone call or email explaining the reason would be courteous. So disappointed. Finally received the order on 27th March. This is no way to treat customers.
5 mars 2025
Avis spontané
Réponse de Hobbysew
We are very sorry that you experienced such a delay in your order. Please be assured we are always trying to improve our service.
Hobby see online worked well for mechoices we easy to view and…
Online choices we easy to view and select from and delivery was within a reasonable time frame.
2 mars 2025
Réponse de Hobbysew
Many thanks Rhonda
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.