Holland Properties Avis 

Extremely slow service. Highly incompetent

WARNING!!
I would strongly avoid appointing Holland as your letting agents/property managers, unless you want to be scammed. I’ve read comments below from Gary (Gary Property Services) and Sal (Master Building Service/Master Locking Systems), both whom are contractors that work closely with Elsa Ramsamy and high praise they give her indeed. Answer? They seem to work together to provide inflated quotes, so that you only have two extremely high quotes to compare against. Their way of saying two contractors can’t be wrong basically. I mistakenly trusted Holland to source contractors for me as they manage my property, for boiler works and after 7 months and spending nearly £10,000 the tenants still do not have hot water or heating. Their intention is not to fix your problems, but to prolong the period by ‘misdiagnosing’ other ‘issues’ so that you spend money on fixing small parts on your boiler or cylinder, instead of actually getting a new boiler. I’ve still not got a new boiler. I’ve since done my own investigations with a trusted contractor and they have informed me that not only did they ‘misdiagnose’, I’m sure intentionally, but they inflated the quotations significantly which they were absolutely appalled and disgusted by and have now advised me to report them to trading standards. When asked for a breakdown of the costs, one contractor thought that charging me £250 an hour was fair as that’s what he charges. Think what you will if the average in London is £90! The cylinder installed a quick google check you can buy for £500 and they charged me £4400 including labour.
Landlords which are already stuck in contract with Holland, I do advise you find your own trusted contractor to assess the works required and provide yourself with your own quotes. I suspect they prey on overseas landlords who are not aware of the costs or landlords who take a really hands-off approach.
The high ratings are strange and I have suspicion to believe are only from friends, colleague, contractors or family as if you look closer all landlords have the issues with them.

From my horrendous experience I just wanted to make others aware so that they are not also scammed by these criminals.

Unprofessional. I wanted to view a property advertised by this company. The telephone number given on the property website did not work. I then sent an email which came back with a message that the advertised email address was not in use anymore. By this time I assumed this was a scam. Then a second email arrived offering different contact details for sales/lettings etc. I then contacted the person responsible for sales who informed me that I could only see the property if I provided proof that I could afford to buy it. When I queried this, as this has not happened to me before, he explained that this was because they did not want me to waste their time. I refused to send financial information to someone I had not even met. So no viewing. Perhaps this explains why this property has been on the market so long.

Elsa Ramsamy, staff of The Holland Properties reacted promptly to my request for fixing the curtains and bed issues for my tenants. Also, they found new tenants quickly in order to minimize the void period resulting in protecting my rental income. Certainly, the timely rent payments have been proved to be a great step.

Trusting an organisation to manage a property is down to the quality of the people that they employ. Of the people that I can rely on to sort any issue with my rental at Holland Properties - I can safely say that when Elsa is involved it is sorted to the highest standard.

Amazing experience with Holland properties, massive thank you to Elsa.
She was very helpful with the boiler issue we had last time, she was keeping on track with works carrying on from the contractors

I have been in touched with Elsa, to report few maintenance work on my property as a tenant. Excellent service, communication and immediate actions.
Worked done really good from GARY PROPERTY SERVICES too.

What made my experience great was how professional elsa and her ability to work is. She had great communication skills. Along side that she also took her time to listen and take in any information or issues i needed help with. I strongly agree that elsa has the skills and knowledge to help us a lot as contractors.

The communication was great, elsa was very helpful in ways such as helping me with things I needed help with and all round I think that this company is top tier. Definitely recommend using Holland properties.

In our experience Elsa has been a fast and efficient property manager who can be relied upon to resolve all kinds of issues with excellent results. She proactively looks after properties to ensure tenant needs and concerns are addressed as soon as possible and gives us confidence that our properties are in good hands. She is highly valued by us and our tenants.

Vincenzo is an excellent agent who is patient, helpful and professional. I have a very good experience here

Holland Properties found me super tenants and facilitated flat renovations for me. In the past year I’ve had to chase paperwork on occasion but now that Elsa and Nancy are fully in charge and up to speed with everything I’ve experienced excellent service.

It's been such a pleasure working with Elsa - she's always ready and willing to make time to communicate and my experience with her has been smooth and enjoyable every step of the way!

Cannot recommend Holland Properties enough to any landlords.
There dedicated staff …
Nancy May Green and Sheldon will assist you in any area you require.
They are extremely professional in all aspects of letting / selling your property.

Work with Nancy on a professional basis and cannot fault the service... attentive, prompt and polite and professional!

A human approach to working!

Top class!... No problem recommending using Nancy!

Jorge has been managing my apartment for several years now and always finds good tenants. I was particularly pleased that he found me a quality tenant last week that was willing to pay a premium rent. His service, and that of Holland Properties is consistently of a reassuringly excellent standard.

I called in a problem with my flat and it has been dealt with promptly, efficiently and very politely by Shahena from Holland Properties. I'm very satisfied with the service she provided 😊

Very professional and quick response. Would definitely recommend him to my friends and family.

We are a contractor for Holland Properties and my dealings with them have always been brilliant. They are polite and helpful and always willing to go the extra mile. Lately I have been dealing with Elsa, who will always put herself out to go the extra mile and help us get the job done!

A window broke in November, almost a year later and they still have not fixed it. Will not respond to calls or return them. Property managers seem to change every three months and no new manager seems to have any idea of what the previous ones said or did.
Avoid.