Really helpful, knowledgeable team. When someone was away, there was always someone who could pick the project up. Simei and Alicja were only too happy to keep trying until we found the right stones.... Voir plus
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Lisez les avis des autres
I had an exceptional experience with Holts Gems. May was very knowledgeable and was patient with me in ensuring the design was perfect. The ring is beautiful and you can tell how much care and precisi... Voir plus
L'entreprise a répondu
My fiancé and I had a great experience ordering my wedding band from Holts Gems. After an unsuccessful morning in Hatton Garden visiting other jewellers in the area we contacted Holts as we were near... Voir plus
L'entreprise a répondu
I had an excellent experience with Holts Gems designing an engagement ring. Alicja helped me find the exact sapphire I was looking for and guided me through the design process with great care and expe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.
Coordonnées de contact
1st Floor, 39 Greville Street, EC1N 8PJ, London, Royaume-Uni
- 02074055286
- info@holtsgems.com
- holtsgems.com
5,0
Excellent
255 avis
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Really helpful, knowledgeable, patient and enthusiastic.
Really helpful, knowledgeable team. When someone was away, there was always someone who could pick the project up. Simei and Alicja were only too happy to keep trying until we found the right stones. They were really patient and understanding and seemed nearly as excited as we were about it all.
14 août 2026
Avis spontané
I had an exceptional experience with May at Holts Gems
I had an exceptional experience with Holts Gems. May was very knowledgeable and was patient with me in ensuring the design was perfect. The ring is beautiful and you can tell how much care and precision has gone into designing and making the ring. May was a prompt communicator, answering any questions I had. I would highly recommend.
1 août 2026
Avis spontané
Réponse de Holts Gems
Dear George,
Thank you so much for your lovely review. May and the team are so pleased to hear you had a nice experience! We put a lot of love and care into each piece we create, and we are delighted that it shows. We would love to welcome you back to Holts Gems in the future!
Best Regards,
Madeline
Holts Gems Team
Stunning wedding band
My fiancé and I had a great experience ordering my wedding band from Holts Gems. After an unsuccessful morning in Hatton Garden visiting other jewellers in the area we contacted Holts as we were nearby and they were able to see us within a few minutes. The staff were so friendly and we found the perfect ring for me. The ordering process was so easy and communication throughout the whole process was excellent. Simei and May were fantastic! The ring is stunning and I would definitely consider purchasing more items from them in the future.
28 avril 2026
Avis spontané
Réponse de Holts Gems
Dear Kate,
Thank you for your wonderful review. We are so happy to hear you love your wedding ring and that you had a smooth and positive experience with us. We hope to welcome you back to Holts Gems in the future!
Best Regards,
Madeline
Holts Gems Team
Réponse de Holts Gems
Hello,
Thank you for your five star review. The Holts Gems Team is delighted to hear you are happy with your ring and service provided!
Best Regards,
Madeline
Holts Gems Team
Beautiful bespoke ring and fantastic service
I had an excellent experience with Holts Gems designing an engagement ring. Alicja helped me find the exact sapphire I was looking for and guided me through the design process with great care and expertise. The final ring is beautiful and perfectly captures the vision I had in mind. The service throughout was excellent — knowledgeable, patient and genuinely helpful. I’m extremely happy with the result and would highly recommend them.
17 juillet 2026
Avis spontané
Réponse de Holts Gems
Dear Leonardo,
Thank you so much for your kind review. Alicja and the team are so pleased to hear you and a wonderful experience and were happy with the service. We are delighted to hear you love the ring and it is just what you envisioned!
Best Regards,
Madeline
Holts Gems Team
The knowledge and experience was…
The knowledge and experience was excellent. The staff, May in particular, were friendly and clearly understood what I was trying to achieve.
2 juillet 2026
Réponse de Holts Gems
Dear Liz,
Thank you so much for your kind review. We’re delighted to hear that you had such a positive experience with us. May will be so pleased to know that her knowledge and guidance helped you bring your vision to life. It’s wonderful to hear that you felt understood and well supported throughout the process.
Thank you again for choosing Holts Gems. We truly appreciate your recommendation and hope to welcome you back in the future.
Best Regards,
Madeline
Holts Gems Team
Highly recommended
I would highly recommend May and the team at Holts. They were all knowledgeable and helpful. I am very grateful for their guidance and service.
29 juin 2026
Réponse de Holts Gems
Dear Jon,
Thank you so much for your kind review. We’re delighted to hear that May and the team were able to provide the guidance and support you were looking for. Your kind words mean a great deal to us, and we’re so pleased you had a positive experience. Thank you for your recommendation, and we hope to welcome you back to Holts Gems again in the future.
Best Regards,
Madeline
Holts Gems Team
Réponse de Holts Gems
Dear Simon,
Thank you so much for your 5 star review and kind words. We’re delighted to hear you had a great experience from start to finish. We really appreciate your support and hope to welcome you back to Holts Gems again in the future.
Best Regards,
Madeline
Holts Gems Team
Fantastic experience at Holts
Fantastic experience at Holts, incredibly knowledgeable and were able to put me at ease immediately. They gave you time to make a decision and explore all options without ever forcing/pushing you into anything. Incredibly supportive throughout the entire process and created a truly beautiful bespoke design.
10 juin 2026
Réponse de Holts Gems
Dear Jack,
Thank you so much for your wonderful review. We’re delighted to hear that you had such a positive experience with us from start to finish. It’s fantastic to know our team’s knowledge and supportive approach helped you feel at ease and gave you the time and confidence to explore all your options without any pressure.
We’re so pleased that you’re happy with your bespoke design, and we truly appreciate your kind recommendation. Thank you for choosing Holts Gems, and we hope to welcome you back again in the future.
Best Regards,
Madeline
Holts Gems Team
Engagement ring
My partner and I approached May looking for help designing an engagement ring. We chose May because we were interested in a colored stone.
May was great at helping to guide us through the process of choosing a stone, choosing a type of ring, and helping to refine the design. She was great at making the experience feel personal and comfortable and we ended up with a ring that is beautiful and unique.
30 avril 2026
Réponse de Holts Gems
Dear Dylan,
Thank you so much for your lovely review. We’re delighted to hear that you and your partner enjoyed the journey of creating such a special engagement ring with May. Choosing a coloured gemstone is such a personal experience, and we’re so pleased that May was able to guide you through each step, from selecting the perfect stone to refining the final design.
It’s wonderful to know that the process felt comfortable and personal, and that you ended up with a ring that feels truly unique. Thank you for choosing Holts Gems to be part of such an important milestone, and we wish you both every happiness for the future.
Best Regards,
Madeline
Holts Gems Team
From concept to completion Holts gave…
From concept to completion Holts gave an outstanding service. The care and attention given by May was so kind and thoughtful. I wouldn't hesitate to visit Holts again if I was lucky enough to have another piece of jewellery created.
10 juin 2026
Réponse de Holts Gems
Dear Tracey,
Thank you so much for your wonderful review. We’re delighted to hear that you had such a positive experience from concept to completion. May will be so pleased to know that her care and thoughtful approach helped make the journey such a special one.
It was a pleasure to create something meaningful for you, and we truly appreciate your kind words. We would be delighted to welcome you back to Holts Gems whenever you're ready to create your next special piece.
Best Regards,
Madeline
Holts Gems Team
Engagement ring success
I chose Holts Gems as the designer and maker of our engagement ring due for several reasons, but mostly due to their customer service, where they were extremely attentive and helpful. I never felt any pressure and was never rushed into a decision. The ring itself is beautiful. Thank you the team at holts gems!
6 juin 2026
Avis spontané
Réponse de Holts Gems
Dear Adam,
Thank you so much for your lovely review. We’re delighted to hear that our team's attentive and supportive approach made such a positive impression. Creating a relaxed, pressure free experience is something we really value, so it’s wonderful to know you felt comfortable throughout the process.
We’re also so pleased that you love your engagement ring. Thank you for trusting Holts Gems with such a special piece, and we wish you both every happiness for the future.
Best Regards,
Madeline
Holts Gems Team
Bespoke Gemstone Ring
Alicja and the team at Holts helped me to design a bespoke gemstone ring for a special occasion. We looked at a variety of gemstones and talked through a number of possible designs, helping me get to something I was really happy with. The gemstone itself that I selected is incredible in terms of colour and clarity. It was a really great experience to specifically pick the gemstone for the ring.
The ring has gone down a real treat! Would highly recommend! Thank you!
17 avril 2026
Avis spontané
Réponse de Holts Gems
Dear Matt,
Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed the experience of designing your bespoke gemstone ring with Alicja and the team. Choosing the perfect gemstone is such a special part of the journey, so it’s fantastic to know you found a stone you truly loved.
We’re so pleased to hear that the ring was so well received and that you’re happy with the finished piece. Thank you for your kind recommendation and for choosing Holts Gems to create something so meaningful.
Best Regards,
Madeline
Holts Gems Team
Expert and attentive ring design
I thoroughly enjoyed the whole process of choosing all the elements of my bespoke ring. Holts Gems were brilliant from start to finish, very knowledgeable, they expertly guided me through each step of the design process and kept me fully informed when my ring was being made.
I would whole heartedly recommend this company and am thrilled with my bespoke ring.
4 avril 2026
Réponse de Holts Gems
Dear Teresa,
Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed the bespoke design journey from start to finish and felt well supported throughout the process.
It’s fantastic to know that our team’s guidance and communication helped make the experience enjoyable and reassuring, and we’re so pleased that you love your finished ring.
Thank you again for your wholehearted recommendation and for choosing Holts Gems to create such a special piece.
Best Regards,
Madeline
Holts Gems Team
I have been using Holts for over 20…
I have been using Holts for over 20 years and they never fail, my recent piece was for my wife's 60th, a natural pink diamond, that was affordable and work with the design I had in mind, Alicja's patience, ideas, support and desire to ensure I get what I wanted was second to none. The piece was perfect!
Thank you all again
28 mai 2026
Avis spontané
Réponse de Holts Gems
Dear Sean,
Thank you so much for your continued support over the past 20 years. It truly means a great deal to us that you continue to trust Holts Gems with such important and meaningful pieces.
We’re delighted to hear that the natural pink diamond piece for your wife’s 60th birthday was everything you had hoped for. Alicja will be so pleased to know that her patience, ideas and support helped bring your vision to life.
Thank you again for your kind words and trust in our team. We hope the piece brings your wife joy for many years to come.
Best Regards,
Madeline
Holts Gems Team
Seamless experience
Seamless experience. I had the pleasure of being helped by May who struck the perfect balace of encouraging, knowledgeable, and incredibly friendly.
I had absolutely no idea where to start and we ended up with a perfect ring that my now fiancée is in love with. Thank you to May and the Holts team. Would recommend Holts wholeheartedly to anyone thinking about an engagement or getting any piece of jewellery made.
1 avril 2026
Avis spontané
Réponse de Holts Gems
Dear Harrison,
Thank you so much for your wonderful review. We’re delighted to hear that May helped make the whole experience feel seamless and enjoyable from start to finish. Choosing an engagement ring can feel overwhelming at first, so it’s fantastic to know you felt supported and guided throughout the process.
We’re so pleased that your fiancée loves the ring and that together you created something truly special. Thank you again for your kind recommendation and for choosing Holts Gems to be part of such an important moment.
Best Regards,
Madeline
Holts Gems Team
Exceptional creativity, expertise, service and value
I can't recommend Alicja and the whole team at Holts Gems highly enough.
They are expert in every possible way when it comes to gems and jewellery design and creation. The quality and creativity of their work and their customer service is second to none.
We have had the pleasure of working with Alicja and the Holts team for nearly 20 years now, with Holts creating many important and much loved pieces for us, always with exceptional service and value.
Highly recommended.
11 mai 2026
Avis spontané
Réponse de Holts Gems
Dear Kerry,
Thank you so much for your incredibly kind review and for your continued support over the years. It has truly been a pleasure working with you for nearly 20 years and being part of so many meaningful pieces and moments along the way.
Alicja and the whole team will be so grateful for your kind words about our creativity, craftsmanship and service. Building lasting relationships with our clients means so much to us, and we’re delighted that the pieces we’ve created together have become so loved and treasured.
Thank you again for your trust, loyalty and recommendation. We look forward to many more years of creating special jewellery with you.
Best Regards,
Madeline
Holts Gems Team
Amazing service
Honestly cannot recommend enough Holts Gems.
I have visited 6+ stores and I’ve never found another one that comes close to the dedication, attention to detail and actually listening to what the client wants rather than selling the most expensive gem.
Absolutely wonderful.
20 mai 2026
Avis spontané
Réponse de Holts Gems
Dear Christian,
Thank you so much for your wonderful review. We’re truly delighted to hear that your experience with us stood out after visiting so many other jewellers.
Listening carefully and helping each client find the right piece for them is at the heart of what we do, so your kind words about our dedication and attention to detail mean a great deal to us.
Thank you again for your recommendation and for choosing Holts Gems.
Best Regards,
Madeline
Holts Gems Team
You couldn’t ask for better
This review is at least 8 months overdue but let the fact it’s been on my mind all that time that I needed to get to it be testament in itself to how grateful I am to the team at Holts.
Holts were involved in the process of my engagement ring from the first assessment and valuation of the stone to the appointment to choose a design to executing the finished product and I can’t imagine having used any other company.
The time, care, and genuine excitement they put into the process made my experience all the more special, and their understanding of the personal value the stone in my ring had to my family and the story behind it made me feel in such safe hands.
The personal consult to choose a setting was done with so much care and patience (especially when I was very indecisive!), and gave me the space that led to choosing something I never would have expected but ended up completely perfect. The finished product exceeded all expectations, and I am so happy that I decided to trust the experts and the process.
Whatever gem or jewellery services you’re in need of, I truly could not recommend Holts any higher. My ring has a whole host of stories behind it, and the wonderful team at Holts will now always be one of them.
Thank you, thank you, thank you, from the bottom of my heart, for taking so much care and professionalism in what you do.
14 août 2025
Avis spontané
Réponse de Holts Gems
Dear Em,
Thank you so much for taking the time to share such a heartfelt review. It truly means the world to us, especially knowing it has stayed with you all this time.
We’re honoured to have been part of your journey, from the initial assessment of your stone through to the finished ring. Hearing how much the piece means to you and your family, and that you felt in safe hands throughout, is incredibly special to us.
It’s wonderful to know that the design process felt thoughtful and unhurried, and that trusting the process led you to something that feels just right. Knowing your ring carries so many stories, and that we could be a small part of that, is something we’re very grateful for.
Thank you again for your kind words and recommendation. It was a privilege to work with you, and we hope your ring continues to bring you joy for many years to come.
Best Regards,
Madeline
Holts Gems Team
Purchased an engagement ring from…
Purchased an engagement ring from Holts. Great process from start to finish. Had a style I could not find anywhere else. Customer service is second to none. Thank you.
26 mars 2026
Réponse de Holts Gems
Dear Ross,
Thank you so much for your kind review. We’re delighted to hear that you found a unique style with us and that the process felt smooth from start to finish. It’s wonderful to know our customer service stood out to you.
Thank you again for choosing Holts Gems, and congratulations on your engagement.
Kind Regards,
Madeline
Holts Gems Team
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