HomeAgain Pet Recovery US Avis 234

I have called and tried to speak to a representative 5 times . I have left my information as requested and never received a call back or email … I’m moving and my daughter gave me her dog trying to update information is a nightmare ! Would like a different company.

They double charged me no customer service nothing but bullies they don’t unenroll their chips and I had my cat to a vet and she was killed because of their chip stay away from them it’s been a nightmare

Chipped my dog 10 plus years ago. He got out last night. Got on the website to update my info and report him missing. They sent out emails to people within a 10 mile radius. Within 10 hours a HomeAgain neighbor found him, contacted HomeAgain and I now have my dog back. Home again worked promptly and called to let me know he was found. So glad I did this all those years ago. Doesn’t matter what the yearly subscription fee is, our pet is worth every penny.

It has been a month since my dogs microchip was inserted. I have made so many attempts just to register it on Home again’s website only to be told they can’t find the microchip number. I have created a case with them. I’ve called but never get anyone so I’ve left voicemails, and yet they can’t even find my microchip that they gave me the number to, on a letter that they mailed me! Avoid this company at all costs! I will not be getting any other microchips from them!

Is this run out of a 16 year olds bedroom?
Literally impossible to do ANYTHING with this company....change info, add info...ANYTHING at all. I think the customer service "phone number" is something they use as a practical joke for their internal enjoyment....you will be on "hold" for an hour and then sent to a "answering machine" to leave a message. Never a response....we have tried 5 times. Like others, this was a good company in the past and was recognized as the top in their line of service. They could not have gone further in the opposite direction....I'm not even sure this is an actual company anymore. Really a joke. Looking for an alternative.

Our dog ran away from our house. We live in the country with a lots of woods and coyotes. She is chipped and had her tag on her collar. After searching for her and not being able to find her we reported her missing on their website. After spending a night outside on her own she was found by a local farmer at an abandoned farm. He was able to get her reunited with us after calling Home Again.

Bad company. I bought two chip ID and two tags for my Two German Shepherds. Three months pass buy and after two resubmittla by Home theft again, I never got my tags.

Absolutely no response in any form. Held on phone for almost an hour. Left message and emails. NOTHING.

Each year I receive an invoice, I pay the invoice and continue to get repeated invoices. When I call to talk to someone I am on perpetual hold only to get a recording to leave a message. I email, only to not receive follow up. I try the online customer service and they want to charge me $1.00 which is refundable but allows them the obtain my credit card information???????? Seems like a shady system to me. Please read all the reviews. They will change your mind hopefully. I hate to think about what would happen if my dog went missing.

I can’t write anything positive about this company - even if I was paid to. Every time I call, I get rude customer service reps who don’t want to do their job. Long story short - my local veterinary clinic made the mistake of putting my mothers name on MY dogs microchip. No problem… stuff happens…I’ll call HomeAgain and fix it, right? …WRONG! My mother and I have been trying to change the name on MY dogs microchip for months now, and no one within this company can complete this simple task. However, they have enough the time to spam you with emails to get you to sign up for their “membership”. This company is a joke and if I knew they would be so awful I wouldn’t have had my dog microchipped through this company. I’m still waiting for them to get their act together and get the info on my dogs microchip right. It’s extremely hard to find good help and trustworthy companies now a days. Don’t bother with this unprofessional company.

0 customer service. Would not recommend them to anyone.

I had query regarding implanting these microchips into my dogs while not residing in the U.S.A. I must admit after reading some of the feedback here I was not motivated to do so. I sent off an email 3 working days later recieved a reply.

I was looking at competitor that charges a once off amount for lifetime membership. Sent the email on the same day, until now, I have not recieved a reply.

I left a review on Amazon about this competitor. One complaint, no reply and secondly that they charge double the price on Amazon what they charge directly. The review was not accepted by Amazon because the Seller complained. Go figure...

I have a rescue and used to recommend HomeAgain to others for years. NEVER AGAIN!!! My rescue is Dove Road Sanctuary & Safe Haven. We recently pulled a cat from within hours of being euthanized in a shelter, only to find out there was a chip in kitty that had another rescue's name. That rescue was a 35 hour drive away and so we both agreed that we needed to have the chip transferred to Dove Road. For almost two weeks, after phone calls (complete waste of time!) and several emails, there was no notification that they did anything. Finally the cat is on our Home again login page. How was I to know this, if no one even responded to emails? Their site makes searching lost pets and confirming your chip registration a complete nightmare. The website navigation and their staffing solutions needs a complete overhaul. I currently use a chip where I can transfer chips automatically and offer complete registration to all adopters. This way I am confident if the animals get lost, they can find our rescue. We put so very much into our animals. Shame on Home Again, they used to be in the forefront.

Can't ever reach these people by phone. I've been trying to update a credit card and they won't even call me back to do that. Looking for another service that doesn't come with all these headaches! Website is terrible as well, can't log in, when it sends a new password reset, it doesn't work.

They charged me twice and never refunded me, answered my emails or phone call. I just got off the phone with my bank to dispute the double charge. This company is 💩.

My pet passed away 3 weeks ago, I called to notify them and they stated they would send E mail to confirm..They never sent E mail to confirm..I've attempted to call them agsin and they never ever the phone, on hold several times for over 30 minutes.When I notified them 1st time I used auto message.Do not use this company, no customer service what so ever.

I ordered a tag last summer 2022 and even after two calls I never received it. They'd told me it was going out and still I never received it. I'm not happy with them and I'm going to get my money back.

Horrible service. They are trying to charge me for a deceased cats chip. I have 3 others registered and tried to call customer service several times to fix the issue. No one ever picks up. Finally got lucky after days of calling Spoke to someone and they said it was fixed and it was paid up to date. I Explained to them I couldn’t find the charge on my credit card so how was it paid up to date? Still told me it was fine as of dec 2022 the month it expired. Its Jan 2023, It’s officially now expired and getting letters saying it needs to be renewed again.. of course my deceased cat is still in the bill that is sent AGAIN.. once again can’t get a hold of anyone..

I simply don’t like annual renewal memberships for pet microchips. Too dangerous to risk a gap in payment and too expensive to pay yearly. All companies enter into same database so a home again chip can be registered via a different service. I also prefer to input more than one photo.

Worst company EVER!!! Do not use them. Do not get your pet chipped at Banfield, another GEM, as this is the company they use. Make sure before you have an animal chipped that it ISN’T Home Again! They charge an annual fee! WHAT??!! I chose not to renew, they say my two cats will still have active chips, we’ll see! Gonna take them to the local shelter soon and have them wanded to make sure! They don’t answer the phone, at all, and their website sucks!! Can’t logon, even after changing my password SEVERAL times!! 🙄😡