HomeAgain Pet Recovery US Avis 234

Awful company. My pet passed away and they refuse to refund my subscription.

Phone wait times are insane no matter when you call. No way to transfer a pet online, so you have to call. Will be using another service.

Changing this to 4 stars as I actually got a call back from them and they actually helped and made the necessary corrections please note this was the 3rd attempt.

The worst customer service ever!! Have called numerous times left messages to pay the chip fee and nothing. Not even the promise to pay if they callback 🤣. My new kitty will never get registered at this point. The shelter must be inundated with calls about these morons. What a hoax

My newly adopted kitten came chipped with this service. Like a lot of others I had trouble registering online and it said to call. I called and no one ever picked up, just some automated message playing over and over again for 12 minutes before asking me to leave info and claiming that I'd be called back. I ended up going to another service. Why did my local animal shelter go with this service?

(edit) Bumping it up from 1 star to 3 stars.. After emailing my local animal shelter I tried one last time to call HomeAgain and finally got to talk to a live agent who was very polite and helpful. Even so, this has been a frustrating experience.

Impossible to get a hold of. I’ve left 3+ messages, have called over 10 times, have waited 20+ min each time to NEVER be able to speak to a representative. I have even attempted speaking to someone in Spanish but they never have representatives available in Spanish either. At this rate I’ll never get my rescue pup’s microchip registered. Total scam of a company.

Well, after reading the 91% of negative comments I don't have much more to say other than this company stinks! They must have some scam going on with the veterinary industry as that is how I got scammed into using Home Again.

If you take your new pup to your vet and they suggest having a chip installed don't walk away run!

literally impossible to get ahold of.

I need to get my pet registered, and it doesn't work on the website for whatever reason. it says I have to call in to complete it. I have called 5x over the last week waiting for 20-60 minutes. all during regular business hours. nobody has ever answered... ever. it seems others have the same issue.

They lost renewal on one pet last year and kept telling me it hadn't been paid even though I was looking at the cancelled check. Took 2 months to get that resolved. This year, we got a new pet and got it chipped and they have not put the other pet into the system despite it being chipped in January. Then would not let me access medical help for another pet that had an active profile because they showed that one pet is not payed. Have called repeatedly and you can never get a human- they only respond by email or not at all. Would not recommend getting your pet chipped by this company!

I want a human to call me back. I have called 5 times plus emails and the pet hospital has called also. They have you on hold for 20 min then say leave a detail message. Cannot register my pet to my account that I pay for. Registration number claims doesn't exist and the vet says it's all registered. Does anyone work these days? Not a reputable company completely disgusted they take your membership but do nothing!!!

i have not been able to reach anyone!!! i have called on different day, and on multiple occasions. I have also emailed and left messages!!!

can someone please tell me if you have trouble finding the Chip # to register???

No number found as i try to register!!!

I agree with all the negative reviews on here. Their customer "service" is dreadful. On hold for ages, then you're told to leave a message... and you never hear back from them. Repeated calls get the same treatment.

If I could give a half a star, I would. This company does not return calls as promised. Oddly when they give you the option to call you back. They don't use the touchtone system, they use the voice system. You have to say your name, your animals name, the microchip number, the address, the email what's next blood type? I have one question about my bill. One question I have asked repeatedly over the last two weeks, on their antiquated system for them to call me back. Or email me or how about a carrier pigeon? Telegram? I am so frustrated. So I am going to write them a letter. An actual letter not an email. We'll see what happens after that. initially when I signed up with them years ago, they were on top of things, either they are having a lot of financial issues and cannot hire enough people to man the phones, or they just flat don't care about their clients like they say they do.

24/7 customer service is a lie! They don’t answer the phone. After spending more than 12 minutes on hold waiting for somebody, they make an automated message for you to leave information that you may or may not have with no recourse whatsoever. You will not talk to them I would never recommend their service.

Terrible customer service. They never answer after 1 hour plus holds and then when you leave a message to call back, they don't. They take weeks to answer emails.

I was able to renew online but when I needed to transfer (1) of the pets to a different address, it has been a nightmare. I reached out via online and an email and they said I had to call. I have called numerous time and never get a live person. I have been on hold before for over 15 minutes! Today it's almost been 7 minutes. Will NOT RENEW again. Either hire more people or have a better system for answering calls.

Worthless. Customer service is almost non-existent. Online renewal doesn't work. I've called 4 times over 5 days and can only leave a message but to no avail. I'm suspicious of the 5 star reviews. There's NO WAY this is a 5 star business. Best to be a 5 star pet owner instead. It's cheaper. Know your pet, train your pet, and keep tabs on it like it's a toddler. You don't need chips and licenses if you're a responsible parent to your pet.

If I could give a zero review I would. This company is HORRIBLE! We adopted a dog from a neighbor and the vet said it was a Home Again chip, gave us the chip number along with the contact info. We tried calling 5 times and finally got a recording to send an email of our needs. After sending the email we received a reply 3 days later instructing us on an issue not what we contacted them about. 4 more emails later and the same response was give. We sent a screen shot showing the error was on their part. Never heard again from them. Who owns this company? Their owner must know what’s going on. NEVER EVER SEND A DIME TO THIS COMPANY.

Their customer is trash. Their chips stop working all the time. I would never use them again for any of my pets.

Similar to other comments, this company is almost impossible to contact. They do not respond to emails, they do not answer calls, and they do not call back, and I'm just trying to register my pet...

I can't imagine the pain they put people through if their customer's lose a pet. I'm so disappointed my dog has been chipped by this company.

I'm looking into to other options to protect my pet.

Worst customer service. They will not answer the phone or return emails.