HomeAgain Pet Recovery US Avis 234

HomeAgain sold my email address to a zillion places. Exactly when I signed up, my perfectly clean email address with no spam started getting pet spam. And of course, I provided an email address that is on my phone for just in case...I would want immediate communications.

You can't complete your animal's enrollment without signing up for their premium subscription service and entering your credit card number. Once signed up for premium, you can't cancel it directly from the website, you have to reach out to customer service. I just sent them an email, I'll update this if/when I hear back, maybe an extra star if I'm able to cancel relatively painlessly after reaching out to customer service, but right now I don't like that it's totally in their hands whether I'm paying this annual fee or not.

From their website, supposedly the microchip works perfectly normally without premium, premium is just some extra bells and whistles like they'll post missing animal posters on your behalf if your animal goes missing, stuff like that.

Extra star given because I'm sure the microchip itself works fine.

Super easy to use. I was able to input info fast and accurate. I will definitely recommend this site to my friends.

I adopted a cat that was microchipped from the local pet rescue. When I went to Home Agains website to register my info, they created a different (2nd) rescue id. I have no idea which is the proper chip id for my cat, now and have every reason to believe that my cat won’t be connected to me should he ever get lost. The whole registration process is frustratingly confusing and nothing more than a lot of high pressure up-sale attempts. There has to be a better program out there that isn’t about greed and profit.

While the website is rather user friendly, it is also terribly glitchy. every time I enter a new pet, the website tells me I have completed enrollment, but that's not actually true because the pet will then show up on my dashboard with the option to "complete enrollment" which I have to call customer service to do. It's time consuming and completely unnecessary. I have mentioned this to several customer service reps and none of them seem to have a resolution. Other than that issue, the service is acceptable.

Please, Home Again, allow for more than one photo of pets on the website! Especially important for animals of multiple colors! My dogs have darker ears, for example, and just one face or body photo doesn't fully show what they really look like. Even allowing TWO photos of each pet would be better than the one photo allowed. Thank you.

We had lost our pet dog on the New Year night , while we were travelling for a family vacation, and he ran away from our pet sitter's hands when he/she was was walking him. So we immediately reported our pet as 'Lost' on HomeAgain website by calling their 24/7 customer service line and they registered him across their nation-wide network base of animal care and control! And the next day I received a call from a local Vet hospital that our pet was found!😍🐕 We felt so happy and grateful to find him back just in 1 day, on the New Year, with help of Home Agin microchip and our wonderful community people 🫶🙏🏻💕🤗

The Home Again rep helped to give me and the vet the quick information we needed to get proper treatment for Benny.

Small minded company, number to call on tag is an 888 number and is impossible to dial from another country. Even filling out the pet info and asking for phone numbers, it does not allow for country codes etc. is it that this company really thinks pets going abroad is not a thing?!

Reply below from vendor is asinine and deflects the need instead of listening and learning from multiple comments on this subject. I am not moving to another country, my pet travels with me to other countries. No one in those countries can call and report the dog being found because you insist on using a us only number. Evolve and join the new world, and stop pushing back on this feedback which I have read on here from other users. And for that reply I will take off another star.

Called to get help enrolling and was met with rude customer service. If this is the way they start out- I hope my pet doesn’t get lost!

You can’t get through to the medical hotline. I called the correct number and followed the prompts SEVERAL TIMES OVER THE COURSE OF HOURS. Please don’t put your trust in this service and your pet’s life in danger.

Home Again is not responding to multiple customer support inquiries. I paid my annual membership for 2 cats this month and I have yet to receive a receipt.

I ordered the Medium Blue pet tag in August of 2024. The tag has Home Again and their 800 number on one side and the pets microchip number and pets name on the reverse side. Within a year the microchip number and pets name have completely worn off and is unreadable. Upon calling Home Again customer service offers to sell you a new one. When asked to speak to someone to report a quality issue you are put on a perpetual loop and never talk to anyone further. The collar tag is a scam.

Charged me and is refusing to refund. They charged my card on 11/13 for an annual membership, even though I had cancelled all auto-renews more than a month prior. I still have not received a refund to date and cannot get ahold of anyone when I call. I guess I will be disputing the charge with my bank tonight. Extremely poor and fraudulent customer service.

Edit as of 12/22 - still waiting for a refund. They tried to gaslight me into thinking I had been refunded by sending me "proof" that had the completely wrong year on the refund. They also keep saying they cannot refund me because my card is not on my account. I have not removed my card from my account once, so the fact that it keeps "getting removed" right when they say they are trying to refund me is extremely suspicious to me. This company is a total joke.

My dogs where missing for two days in the snow and cold… Do to having my pets chipped HomeAgain was able to help get them home….. Thanks again

Hi, while I was living in the U.S., everything worked great. However, now that I’ve moved abroad with my dog, I can’t update my information to include an international phone number with a country code. I also can’t add my new city or country. I’ve emailed support, and I hope they can expand their options for travelers like my dog and me. Looking forward to hearing positive news from them.

This is a horrible company. I had my 2 14 week old kittens microchipped at my vet. I later got an email to go to their website to register my male kitten. I never received an email for my female. While registering the male kitten I saw you could register another animal. I entered my female kitten’s information and it said there was a problem and to call customer support. I called and they said this chip was assigned to another cat and they would transfer this cat to me. I said that this cat was not mine, I didn’t know the cat or this cat registered owner. They opened a case to look into the issue. Later, I got an email stating I needed to go and have my kitten rescanned and to send them a photo. I did this, submitted a photo showing my kitten, the scan showing the microchip number and the card that has the matching microchip number and my kitten’s name. I sent the photo in to support. I waited 4 days with no updates or contact. I called on the fifth day. The customer service representative said they had transferred the other cat to me. I said no this wasnt correct and explained I had sent a photo showing I had the microchip number in my kitten’s name. He looked closer and found the email and photo. After being placed on hold for several minutes he returned a said they were looking into this and it would take 1 to 5 days to resolve. I noted they already had everything for 4 days, that I had not gotten any updates and requested how much longer it would be. I was again told it would be 1 to 5 days and that it was a very “delicate” matter. So my kitten and I are still waiting and apparently there is little to no concern from HomeAgain

They want to charge a membership in order to register your pet's microchip. Look for other websites that offer free registries, instead.

Very helpful I had 2 pets registered under different accounts and Mary from the help line was super sweet and helpful in a timely manner! Always have a great experience every time I call

I recently contacted the 24/7 Health Line for poison advice. The representative I spoke with was incredibly calm and helpful. With the help of a on-call Dr, she put together a comprehensive care plan that was relayed to our vet when we arrived at the office for emergency care. I’m so grateful that I had this resource available.