Home Build Doors Avis 

The guys did an excellent job fitting four new windows. They look great.

Great service, good price, and very professional. Nothing was too much trouble. Thank you team.

Absolutely great price and service...job well done

After opening account I was assigned a rep and together we priced and repriced a bifold door, great service at a sensible price. Unfortunately not able to deliver to Scottish highland so nipped down to pick up door and the team were great - could not have been nicer or more helpful. Got exactly what I ordered. Thoroughly recommend but it would be 6 stars if they could deliver to the Highlands 😀

It has taken multiple fitting visits and I am still without working doors. Currently have no working garden exit.

It has been a mix of delivery issues, fitting issues, and product quality. Communication begun very clear, but the minute my patience was up they have ignored me.

This whole process has now taken a month and cost me time and money as I cannot progress with my build/ use my garden.

Charlie was extremely helpful in explaining the differences between the door styles and answered my incessant questions very patiently. The options and prices were v competitive and lead times and fitting all worked well with my time frame!

They knew my address right from the start and said they did installations in this area . I appreciate that they made a mistake and said that they will make sure it wont happen again , but they should have sucked it up and kept to the original price for good customer relations and I would have given them 5 stars . I'm sure if I made a mistake and wanted something extra they would have charged me for it .

Great product for the money, a few niggles but dealt with swiftly by their team. Just make sure you have people on hand for delivery of larger items, road side is road side.

Communucation good all the way through from start to finish.fitters very good and proffesional.

When you buy aluminium products or soft coat glass and the especially when you have the new knock on beads the glass should never be taped or stepped these little things are crucial the delivery driver had the wrong phone number then turned up with a bifold made up not in a kit form there was no side entrance to the house the vents would t open as the slot wasn’t the right size very disappointed 😞

One star. I will be honest here. It seems I made a mistake and ticked the billing and shipping address were the same, when they should have been different. I emailed the team with my address (the one I intended for delivery) and very specific instructions about how to access the back of the property (this has no steps and an empty garage for storage). Apparently because I did not write ‘change of delivery address’ they didn’t check that the address written in my email, and address of the map attached matched that of the actual delivery address. I am not sure how they even managed to connect my email to order (perhaps by my name alone) without triggering an address check too. I was reassured that they had received all the ‘detailed information’ and ‘passed it onto the delivery team’. On the day of delivery they delivered to the incorrect address and the delivery man had no idea about specific delivery instructions. Both houses have garages so I might have expected him to say the garage looks different to the 3 photos you sent over!! We had planned and paid for our builder and a 2 men to receive the doors, as requested by the company. They’ve now demanded £100 for delivery in 2 weeks or £350 for re-delivery next week. On top of this, we very sadly had an immediate family bereavement on the same day. This obviously has no bearing on the companies delivery policy but their treatment was appalling. I have been blamed for providing the wrong address (my original error I accept) and told it would be unreasonable for them to check an address when I send an email unless I specifically wrote ‘change of delivery address’ because ‘address xxx delivery date xxx’ wasn’t enough to trigger them to check the details. What a shame. (Edit to add that other than the original invoice, they contacted me about 10 times via text and email to confirm delivery date and not one of those messages has the delivery address on: if it had I would have immediately realised).

I would like to know how the company connected my email which stated ‘delivery address and delivery date’ as the title to my order. If it was just by my name, then how could they even confirm the order was the same. I did not have the order number or even details of the products in my email.

The bifold doors are of a good quality and the finished result looks great. Sara and the customer care team were also courteous and responsive throughout.

However, considering the cost of the project, I expected the overall experience to be far smoother than it was. There were delivery issues, had to work with the delivery man to unload the product, there was a failed installation visit, and a return visit was needed to complete the work which was forgotten. The door configuration also differed from what I believed I had originally ordered.I should have spotted the discrepancy at the final sign-off stage, I believe there was a breakdown in the ordering process before that point.

The company apologised for the inconvenience but offered no gesture of goodwill despite the disruption and time I lost from work.

The end product is good, but when you’re investing a lot of money, you expect the process to be as good as the product. Unfortunately, that wasn’t my experience, and I wouldn’t feel comfortable recommending the company.

Great service from Josh! We had many door quotes and they by far made this the most seamless and easy process. Can’t wait to see the final result once the door has been fitted.

Very frustrating experience overall.

While the doors themselves appear to be good quality, the communication and customer service throughout the process was extremely disappointing. The order ended up arriving around seven days later than originally promised, which caused unnecessary disruption to an active build project and delayed contractors which cost me.

The biggest issue throughout was the lack of communication and accountability. Emails requesting updates were ignored entirely, meaning I constantly had to chase by phone for information and return calls that were promised but never happened. On several occasions I was assured items would arrive or updates would be provided, only for those promises not to be delivered on.

The final issue involved the delayed delivery of the door frame. After once again receiving no meaningful update, I ended up having to track down and contact the delivery company myself to get answers and confirm delivery arrangements directly. Ironically, the delivery company were far more helpful and communicative than the company I actually purchased the doors from.

Mistakes and delays can happen with any business, but good customer service is about communication, ownership, and managing expectations properly. Unfortunately, that was lacking throughout most of this experience.

In the end the doors did arrive and appear well made, but the overall process was far more stressful, time-consuming, and poorly managed than it should have been.

In hindsight I would have picked a different company to purchase from

Josh and the other staff are excellent. Quick to order, very competitively priced and great product. Always go there now.

Absolute pleasure dealing with this company, they couldnt be more helpful!!

We needed a bispoke 10 Metre sliding door set for a customer and struggled finding a company in the U.K. to supply these. We then found Home Build Doors who made life easy for us. They even suggested a third party installer that was absolutely brilliant. If we need any More bispoke Features like the slim line sliding doors theres only one company we will use. Home Build Doors.

Good experience with this company and would order again. I ordered a set of bifold doors and set of sliding doors.

Customer service has been great and very responsive as we had several queries.

Would have been 5 stars if one glass panel hadn't turned up with scratches (which was replaced quickly).

All very straight forward and professional. Very pleased with my door it’s a real upgrade.

I was a bit hesitant initially about ordering expensive heritage windows online but Home Build Doors were brilliant. The whole process from specification and design to delivery went really well. Thanks to Lory who was always quick to respond to questions.

Very good nice doors and spot on time for delivery