Home Build Doors Avis 

Great experience. Product was as requested and team were really accomodating with delivery requirements. Great service.

I purchased 2 heritage doors and 1 window from Home Build Doors. The price was very competitive, and the communication throughout the whole process was superb.
They were proactive in quickly addressing any issues, with someone you can actually speak to.
I will definitely use them for future purchases, and would have no hesitation in recommending them.

Josh & the team were very helpful throughout our project. Like anything, things didn't always go to plan, but it's about how those pain points are dealt with that reflects on a company.

The product itself, faultless. Wish I could upload some pics to accompany this review -as this finish really is spectacular.

Thanks Josh/Lory for all your help, high & low, look forward to reconnecting when we're ready for phase 2 in a couple of years.

Regards
James

Never having installed internal aluminium doors with side panels before so was looking for installation information which there wasn't any, then when unwrapping the frames l found that a lot of the beading fell out where l noticed some had been cut and some were numbered which left me scratching my head, also there was so much rubber gaskets provided although only in two different sizes.
After spending a couple of days trying to work the installation out it l found that the cuts in the beading was made to accomodate the distorted joints of the main frame, the numbering was meant to explain what bead fits where but as they had all fallen out form here on it was trial and error and recut the beads accordingly.
l was pleased with the product but would have appreciated being informed of the the cut beading and the numbering.
l did locate the online installation information but it wasn't sufficiently detailed

Sensational pricing, friendly service! Very happy with the quality of the products on offer!

Delivered over hour after window in total black of night.

No calls or texts. As to when or running late.

Doors missing lock, wrong handles and missing fixing bolts.

Had to rearrange labour for when lock was sent out, but they never replaced the ‘upgraded handles’ they never bothered sending at all.

Day of fitting. Upon removal of protective film. Badly scratched factory / fabrication scratches; then find the glass panels do not fit the doors nor are they the sizes printed.

Four windows don’t fit.

Delivered at night - unable to visually inspect.
No door lock, delivered days later.
No upgraded handles - still awaiting them.
Glass doesn’t fit at all, either too small or two big.
Upon removal protective film, numerous factory scratches under blue tape.

Wholly ignoring higher labour costs as missing essential parts.

The doors couldn’t be fitted as no locks.

When locks were sent out. They were lacking suitably sized fitting screw to fix in door.

Wrong handles and presently nil ETA of when they will arrive.
Doubled my labour costs for fitting doors and they simply chose to ignore this.
Glass woefully bigger or smaller than stated sizing.
Badly scratched under protective tape.
Advised me I had to inform them within 48 hours, except as missing essential fixings ( locks & handles ) didn’t remove protective tape until had ability to lock the doors.

Frankly it’s disgraceful lack of quality control in the first instance, a toxic delivery so no visual inspection could be done. And had a third party sign for delivery myself or my partner the property owner and customer.
No notification I had to check goods within 48hours, I told them in the morning after late night delivery. Was not happy on number of points.
1.Dumping them at my property and leaving.
When I wasn’t there.
2. Anglicising my Irish name. Indicative of complete lack of respect and basic ignorance or worse.
3. Wrong handles
4. Missing bolts
5. Missing locks
6. Informed must immediately rectify the above which they still have not done and I was incurring labour costs as installation prolonged. Said I would have to continue it over into next week.

At no stage informed about checking for damage; left the windows wrapped awaiting the missing parts.

When unwrapped scratched all over, still no actual door handles and they patronisingly offer a pen.

It’s now with our lawyers, insurers and trading standards.

Terms your mendacious reply, doors were delivered covered in film in total darkness.

Therefore unable to inspect as well you know.

Likewise no lock
Glazing on 4 windows grossly oversized or undersized, likewise the mount bars too large to fit.

As it’s with our lawyers? I’d review one’s attitude and disingenuous contemptuous approach. If you don’t offer us satisfactory outcome, our bank will refund us in full. As that’s underwritten by existing statute, terms sales law.

Terms your response. It’s deeply offensive & defamatory.

Given the doors delivered in total darkness and signed for by a third party.

I contacted yourselves becoming aware this the next morning, remarking the doors were marked.
They have deep scratches on the frames from factory. This was reported within hours. The extent of scratches only being fully known upon removal of any film

In terms language. I’m not tolerating systemic racism or your staff unilaterally changing my Irish name, to offer I will suffer no BS on such isn’t either unacceptable nor aggressive.

Given the mess of my Irish name reduced to gibberish is clearly written on the frame itself is unacceptable.

I recieved lock ( missing ) 5 days after requesting lock, the correct handles over a week later. The glass doesn’t fit either. So you are invoiced for replacement as you have left me with a door neither secure for days nor weather proof. The response has been patronising and at no time have you sought to contact me directly to rectify this. You also claimed to have contacted my lawyer.

For what purpose?

As I have said, it was bought on card, and as I reported scratches. Delivered in darkness and you failed utterly to deal with it in any meaningful way, I’m taking it further and your response is to patronise my lawyer.

I needed a new UPVC door for my home abroad, and I had contacted many companies. I am so happy I came across this company. From the moment I telephoned and spoke to Josh he was very proactive and responsive. He assisted me in choosing the correct door. A few days later I spoke to Lory who was and is just as proactive and responsive, their customer service is excellent. I must have telephoned numerous times and each time I called Lory was patient and pleasant and gave excellent customer service. I would definitely use this company again and recommend them to anyone looking for new doors or windows; you will not be disappointed. I haven't received the door yet, as it is being shipped out to me, but am certain it will meet my expectations. Thanks again Lory and Josh.

Great products at competitive prices Lory was a pleasure to work with

We ordered all new windows and bifolds from Josh and he was very knowledgeable, helpful and patient in making sure we got the right spec. We love them and they are great quality.

There was an issue with the fitters recommend however Josh did everything he could to help us resolve the situation. Things do happen but a company that responds well when things don’t go to plan is a sign of excellent customer service.

Would definitely recommend and purchase again.

I’m really happy with my new front door and side panels. I was sceptical about ordering online however the door designer was really easy to use and the team were very helpful. Home Build Doors quoted me the cheapest price and the quickest lead time - I’m glad that I used them to source my new door.

Ordered a bi fold door today.
Good communication and advice on ordering the correct item.
Waiting for delivery details.

great product and service

The website is very easy to navigate and really simple to use. Great ordering system, with a back up call to ensure the order is, has ordered online, and any additions you may require not listed online. Super fast delivery, ordered a door and was here within 2 weeks.

We are very pleased with our new sliding doors. Finish is extremely good and they have transformed our kitchen
. Excellent communication with Josh and a very efficient service generally.

Very good and timely communication and very speedy delivery

I invited this company to quote on a branded door and sideframe in a French grey colour. When the quotation came through they had altered both the door and colour specifications I requested. I would be very careful dealing with this company as their main interest seems to be in making the sale and arguing the finer details after payment and deliver has been made.

Good communication and understanding of our needs

Great communication from the sales team. Lory was very helpful and managed to make it a smooth process for me. I ordered the Heritage Crittal style doors and they arrived earlier than expected. The after sales care was just as good and gave me a good overall experience with my purchase. I love the new doors!

This company is fantastic! The support team is quick to respond, and their prices are very competitive. I've ordered from them three times and have always been satisfied. I highly recommend them - they've helped me save a significant amount of money. I'll definitely be using their services again in the future.

Really good communication and the quality of the doors is excellent for a brilliant price . Couldn’t be happier and will use on all of my projects moving forward 👍🏼