Homedics UK Avis 

I tried to buy a massage mat with the offer that I had been given by homedics, there was a problem when I tried to pay. When I attempted to pay again, by refreshing the page a different sum came up, and none of my honest and entitled offers showed. I only noticed this when I received email confirmation. When I addressed these issues to cs, they would not resolve any of these anomalies, I gave them screenshots as evidence and still they chose not to understand, in one of their replies they clearly did not read my emails properly as the response did not make sense. My point of writing this negative review is that if a company’s customer service is void of any fairness, it certainly does not bode well should there be a problem with an item bought from homedics. I am cautioning you to be wary of buying from this site, and consider buying from elsewhere if you want any of their items.

I had to contact this company about a problems i had. Let me say i feel they went up and beyond they self to help me . The emails didnt take long to get back to me . They did not have to help me so much but they did. Well worth 5 stars well done all

I have Burnt front of my leg using calf wrap heated modulair massager within 10 minutes of use I thought the heat on the front part of my leg was relaxing at 1st was getting hotter and hotter until I had to quickly take it off and the blister was already forming with watery liquid inside I had also red lines going down parts of my leg that would of blistered if I didn’t take the massage wrap of my leg the pain was unbearable feels like I’ve been scolded by hot water I feel like taking the massage heated calf wrap to my local trading standards so they can run tests on it I feel it’s dangerous I’m only 58 I wouldn’t like to imagine what this product could do to a elderly person I can’t see to upload images on trustpilot but on homedics internet site I have left the same review with pictures of my burnt blistered calf/leg I bought the whole set of products of wrist-Knee-calf and foot modulair heated massage set this is my honest review I have always bought homedics products over the years and never had any problems but being as this is a dangerous and one of there new products on massager’s I thought I’d have to let people know about this I’m not after compensation etc

The after sales service is abysmal. I purchased a massage gun, it went wrong after about 5 weeks, this is just one week outside the refund period of 4 weeks. Had to jump through hoops to get it returned. Now been waiting for weeks to receive my replacement. Wouldn't use this company again. Appallingly slow comms, no contact number.

Do not make the same mistake I made which was being easily mislead due to there Sneaky and false advertising on there website which is ' try it risk free' and 30 day money back guarantee.There was a paragraph on there website which says " "If you're not entirely happy with your purchase, we're here to help! Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise" This is misleading in so many ways, I ordered the Homedics Shiatsu Neck Massage Pillow + Heat under false pretences thinking what's the worst that can happen If it doesn't work for me, I would be able to send it back because it was ' risk free' and well within the 30 days of purchase.The product really hurt me and was so uncomfortable no matter the position I had placed it in. So I reached out to them using the contact us page on the site and I have had zero reply.After going on trust pilot I see I am not the only one that's been ignored with the non existing customer service. I am beyond frustrated that as a company you haven't even got a contact number for customer service which now doesn't surprise me as it's easier for you to dodge peoples complaints and hide behind an email.You are certainly quick to take peoples money but not to help resolve issues.

The automatic email that you get after you have received the product that tries to get you to leave a review made me laugh because it says -
We've made it really easy to add an image (or even a video) to your review. "
Why can't you make it really easy for people to get in contact with you, where is your customer service? I will never make the mistake again to order from this company. Do not buy from this "company" unless your okay with incompetent and non existing customer service. I reported them to the ASA for misleading claims.

Please don't use this company products not fit for purpose and no customers service

EU version sent instead of the UK version I ordered , box delivered smashed. They don't have straight return procedure that can be completed online . You have to email them for returns . I wouldn't buy from them again .

Update 22 January. So for anyone else experiencing appalling customer service from this company, go via Facebook and contact them by messenger, this is the only way to get a response. They have today delivered a stretch mat even though I ordered and paid for the limited edition purple stretch plus mat!! I am not sure you could offer a worse customer experience, it really does beg the question, are they totally incompetent or trying really hard to get it wrong! Save yourself some funds and an headache and avoid this company at all costs.

Wish I could give zero stars. Do not order directly from them. Charged me for a massager but only sent the free item (oxygen monitor), the massager has not arrived. No communication, they do not adhere to their advertised 2 day response time. I regret ever ordering the item. I think they purposely make it difficult to contact them - no phone number anywhere to do so. Easy for them to rip off customers and hide behind emails (especially when they don’t respond as they claim they will). Thinking of going to consumer watch dog.

Guys do not buy anything from Homedics UK . if you placed the order and you try to cancel it. after 1 minute sorry there is no option to cancel it
If you think you can call them. ops sorry there is no phone number to reach them.
If you email them you will find the email address and you can request them to cancel the order. but they will never reply you as it happens in my case.
After placing the wrong order within 2 minutes i have sent them email requesting to cancel the order but today i have received the package but no reply of my request (email) Now i have started the procedure to make the return which need to to seek their permission first. so sending them email and we will see when i will get a reply.

Ho fatto un reso e non ho ricevuto i soldi da più di un mese. Sconsigliato

Want to return an item. It is within the return period and faulty. Customer service asking to provide too many details which they should have already. Harassment tactics

HoMedics Remove Microdermabrasion + Cooling System- Do not use/ buy. I had this product and after 1-2 times of using it, my confidence with handling it increased but my hand must have gone up the handle and clicked the but to increase the pressure. To notice this is hard as its just a small pin light that goes on to show the level its at. I took it then across my nose and cheek and it left me with a painful red mark. These were similar to a love bite and took 2-3 weeks to go down. The tip of this device is rough metal and this si to be scrapped across your face and this was tugging at me. It really stressed my face out and is nothing like microdermabrasion in the beauticians I would avoid.

My pro massage gun is faulty, sent all required including video, serial number, etc etc.
Then writes back to say I need to pay for postage, The retailer is responsible for the cost of any returns (as specified in the Consumer Contracts Regulations). Due to faulty goods

I purchased a massage gun from Amazon, hardly used and it stopped working. It was under warranty and I’ve been advised it would be replaced if I sent back at MY EXPENSE. I did this now Homedics are saying it’s been delivered to the wrong address despite them providing an address. Appalling service.

Why no phone number?? I made a purchase with Amazon pay but there was a glitch, no payment taken, tried again, all fine. This morning 2 payments gone, only 1 order on my account but no way to start refund except through email. Alleged 2-4 day wait for response then how many more for refund!? 91046 & 91047

My elderly father recently purchased a massage gun & was very pleased with it. However, a component broke & I emailed the HoMedics customer service team. I received a response within hours. After emailing a video of the fault, they asked me to return the gun to their service centre. They then dispatched a brand new gun. I found the customer service to be excellent & my father is delighted with the performance of the product.

Regarding Homedics Microdermabrasion, I have had a terrible experience. First the product itself:
1. I received an old model
2. The diamond head was damaged
3. There is a missing part - the brush

Second, the customer service:
I emailed information and photos regarding the above to customer services. They did not acknowledge anything I sent them and instead asked me to send photos of their product leaflet and the information on their product box! Clearly very happy to waste more of my time, and what kind of company does not have information on it’s own product specs! I had already provided evidence on the damaged product parts. This should have been a no quibbles return under their ‘try it risk free’ guarantee even if the product was not faulty or missing parts, let alone in this case where parts ARE damaged and missing. Shocking way to treat customers

Ordered an air purifier and it arrived fairly quickly, however the item was faulty as its extremely loud and sounds like the fan bearings are broken no wonder it was so cheap! I asked to return the product to be told I would need to have it collected by DPD, so I had my carer wait in all day to give the driver my item (which cost me a days wage to pay them to wait in) for DPD to not even bother collecting it, so the collection was rebooked, 2nd time DPD didnt even ring the doorbell and just walked off, so i contacted them again asking for my refund to be processed immediately as i have since ordered a new purifier, instead they ignored my request and rebooked the collection FOR A 3RD TIME so i am expected to pay someone to wait in to give DPD the parcel and i guarantee they will not turn up again! THIS IS OUTRAGEOUS AND I WOULD NOT TRUST THIS COMPANY, no consideration for customers with disabilities and no consideration for the financial stress this has put me under.

Zen Stretching & Yoga Mattress Machine got this in a sale and been using it for a week nearly now it’s brilliant really helps my upper body also my hips as well as my shoulders it’s like visiting a chiropractor & osteopath and a yoga instructor at the same time it’s pretty much paid for itself in as little as a fortnight with what you pay just the osteopath on there hourly rate it turned up in 48 hrs free delivery and a 3 year warranty I love it it’s worth every penny of the money I paid for it. The heat setting really do help too.

Really terrible after care service. Lost my charger to a £200 massage gun and their customer service is completely useless. Won't even advise on what type of replacement charger to get, tried a few random generic ones none of them fit. Worst customer service ever. Would give no stars if possible.