Homedics UK Avis 

We had a back massager, used every day for 13 years of service. Very happy with it. Eventually it broke - not surprising.

We would only replace with another HoMedics.

Leaving out the boring detail, we had several interactions with Customer Support, and on every occasion they went above and beyond the service level expected both in speed of response and in their actions.

Highly recommend.

This Company is bad.Do not use.I purchased two humidifiers from them.Both broken.They have a two year guarantee.Not worth the paper it's written on.No phone number.I am 77yrs old and they have given me the run around forever in my view.I have had to purchase two Levoit humidifiers top filling and far superior.Do not buy from this company.Shocking.You will lose your money.
.

Avoid this company. They sent a faulty item and I had to contact with customer service forever for return. It is absolutely not my fault but they didn't send me the return label instantly. Such a waste of time. Also, as someone wrote, once you open the box, you never be able to return.

I recently bought a 5 in 1 TotalClean Air Purifier. Once I set it up, it was making a very loud scraping noise on one of the settings. I contacted their customer service through email about the issue, which they requested a video of. Once that had been dealt with, they sent out a brand new air purifier, free of charge, and told me to discard the broken one. I'm very happy with my experience and the quality of the product.

Recently purchased a massager for my dad's birthday. It arrived, put aside until his birthday, he opened it, and it's so heavy. It's meant to be handheld but even I struggled to hold it, it's so heavy. I contacted them, explained that it's 32 days after purchase but I also explained it was for a gift and they've refused to refund. I've always bought Homedics as I like their massager cushion, but their customer service is awful as is evident in here.

I've argued that this massager is not fit for Purpose if it can't be held by 2 normal people, but that's not enough for them.

Send me wrong item, ignoring all attempts to contact them.
Company is a shambles, avoid at all costs, once they have the money their not interested

Bought a neck massager. The instructions and box say that there should be a button on it to increase speed. But there isn't. I've emailed company several times and am receiving automated emails which are no help at all.

DO NOT BUY FROM THIS COMPANY UNLESS YOU REALLY KNOW THAT YOU WANT THE ITEM. IF YOU OPEN THE PACKAGE, YOU CANNOT RETURN THE ITEM. THEIR RETURN POLICY DOES NOT ALLOW YOU TO OPEN THE PACKAGE TO CHECK SUITABILITY, SIZE ETC. BASICALLY YOU HAVE NO CHOICE ONCE PACKAGE OPENED. BEWARE AND INFORMED.

Didn't receive items spent over £60 no response from customer service ovoid don't even think about doing business with them total rip of

Ordered a charger using the next day delivery service but 14 days later the item still hasn't arrived. Customer service is non existent apart from generic e-mail replies. Its time to start using another company, I'm afraid.

I purchased several products and they are great in the beginning. Thank you for the 3 year warranty I can get replacement BUT your customer service takes forever to respond and I can see now as to why is that. Please improve your service. Thank you.

We have two of the air purifiers in our old house that we are renting and they are brilliant! (Hence why we bought a second). Low noise, not ugly, good settings and actually works very well!

It's a shame I can't put 0 stars! I appreciate things can go wrong and courier companies can be difficult, in my job I deal with this a lot. But in no way would i send the patronising email reply I received from them when asking where my product is.
If a customer has paid for next day delivery and it doesn't look like it's happening, then there should be communication, apologising and doing their very best to sort it, delivery charge should be refunded and the customer should be made aware of when the product will be delivered, this needs to be communicated back on the same day it was brought to your attention!!! If you can't talk to the courier company to find out (Everi) then don't bloody use them!!!!! If the customer is paying for it, I'm sure they won't mind paying more for a service that is reliable!!
I can't understand why such simple communication can't be achieved without a snarky email!!! Did I ask to be screwed around, no! Did I ask for my product to be delivered the next day, yes, so therefore I expect you to tell me what's going on within a reasonable time frame! 1-7 working days is not acceptable!!!!!!! Manners and attitude cost nothing!!!

I bought a homedics shiatsu pro foot massager with heat on June the 16th 2024. It was faulty on delivery. I contacted homedics via their website as this is the only way to contact them. No phone number or alternative way of contact is available. No reply. Tried several times over the last month but still no reply at all. Do not buy anything from this seller as they are a sham company out to decieve the honest public. No reply so no way of getting a replacement or a refund. Rip off.

If only I had read the reviews before purchasing from them. Appalling customer service, complete run around from the start, they must sit there laughing at how much they can mess people up. If you do buy something from them, get it from somewhere you can send it back, because you will need to.

NO COMUNICATION. 3 EMAILS SENT IN 3 WEEKS NO RESPONSE. NO PHONE NUMBER, NO INVOICE WITH PRODUCT TO RETURN. DO NOT BUY FROM THIS WEBSITE AS THERE IS NO CUSTOMER SERVICE

I have had the massage gun for under two weeks and tried more than 4 times to contact them for a returns label and still no response! Why won’t you send me a returns label Homedics?? The massage gun is overpriced and pathetic!!! Tried for a few minutes and it’s crap! I paid £180!!!

i bought a great massager nearly 2 years ago for £250. 3 weeks ago it stopped working. I have a 3 year guarantee. Homedics did everything in their power to frustrate me getting a replacement product. Suggesting Argos had responsibiity for the item for 2 years. Argos said no - its Homedic's responsibility. "Send us a video to show the problem".... its not working how would a video help? Send us a receipt - fair enough. "Customer must pay return postage" - thats not what the guarantee says..... After many many emails they sent an address for me to mail it to. I emailed to ask "have you recieved it yet".... they demanded more paperwork... This company is a disgrace.... W would never recommend them, which is a shame as the massager is a good product.

I have asked for info on one of their products twice this month by email and hv still not got an answer. They have appalling CS. I definitely won't buy from them.