My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Voir plus
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Lisez les avis des autres
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Voir plus
L'entreprise a répondu
Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Voir plus
L'entreprise a répondu
Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... Voir plus
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À propos de l'entreprise
- Service d'installation du gaz
- aussi dans
- Électricien
- Fournisseur de chaudières
- Ingénieur gaz
- Plombier
- Service de protection contre les incendies
Informations provenant de diverses sources externes
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Coordonnées de contact
Queen Street 24, M2 5HX, Manchester, Royaume-Uni
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,3
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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not recommended
not recommended! GAS engineer came around and called the gas network to close the gas without telling me. He reported POC without even properly testing. Incompetent and unprofessional. Will submit a complaint to the gas safe register and request compensation. House with small children with no heating and hot water in February!!! Called a different gas engineer and I was given a gas certificate without fuss! I was promised a call back by a home response 360 manager but never received it. Though they sent a quotation for the repair for 1200£. Note the original part required is available in my local shop for 24£. It is not hard to believe their technique is to disconnect the gas supply to push you into an overpriced repair.
Even after the below reply I never received any news from them. Terrible service. I can confirm
25 février 2025
Avis spontané
Réponse de HOME RESPONSE 360
Hi,
Thank you for your feedback. Please accept our apologies for the inconvenience caused.
Your concern has already been directed to the complaints team. They are investigating and will get back to you asap.
Kind Regards,
24|7 Home Rescue
Avoid avoid!!!!
Avoid, engineer looked for extra work instead of issuing cp12, came up with lies of high risk about a flexible pipe fitted.... a hob that passed the cp12 for 25 years mainly with British gas and even with this company. Pointless talking to customer services so I have filled a formal complaint and will take it to the ombudsman mainly to stop them doing this to others
11 février 2025
Avis spontané
Réponse de HOME RESPONSE 360
Hi,
Thank you for your feedback. Please accept our apologies for the inconvenience caused.
Your concern has already been directed to the complaints team. They are investigating and will get back to you asap.
Kind Regards,
24|7 Home Rescue
Refitted us a new boiler and left a…
Refitted us a new boiler and left a serious gas leak which could of blown the house up according to the emergency Cadent engineer who had to come out. We ended up with no gas for Christmas and were then subjected to a 2 hour demolition of our house by an engineer who tried to blame the leak on everything but the boiler but eventually conceded that the boiler was leaking. Shocking company to do business with and did not take the matter seriously at all. They will kill someone soon!! Avoid at all costs
19 décembre 2024
Avis spontané
Answering the phones would be a good…
Answering the phones would be a good place to start never seems to be anyone there to take a call you’ll be ringing most of the day
4 juin 2024
Avis spontané
Réponse de HOME RESPONSE 360
Hello,
We are very sorry for all the trouble you have gone through. We appreciate your review, as it gives us a chance to put things right.
Unfortunately, we cannot find the details of your issue on our system, so we need a bit of help from you. Could you please share your reference number with us? This will enable us to investigate this further.
Kind Regards,
24/7 Home Rescue
Outstanding!
My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's day even if that person was having an awful day 😊 explained everything to me even broke it down how it would work and what he would be doing! A real credit to the company.
14 septembre 2023
Avis spontané
Réponse de HOME RESPONSE 360
Hi Aaron,
Thank you so much for taking the time to leave us this amazing review. You’ve honestly made our day 😊
Kind Regards,
Home Response 360
Very quick and responsive
12 septembre 2023
Avis spontané
Réponse de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The engineer that came was very helpful…
The engineer that came was very helpful and efficient
7 septembre 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear Sabrina,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Mark was professional and arrived on…
Mark was professional and arrived on time and didn’t hesitate to answer any questions I had. Overall very happy with the experience
6 septembre 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear Samuel,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Customer service good and explained…
Customer service good and explained things clearly.
4 septembre 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear Susan,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Réponse de HOME RESPONSE 360
Dear Daniel,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Réponse de HOME RESPONSE 360
Dear Donna,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
professional service
fariq put on his overshoes as it had been raining. he was very efficient and answered all our questions.
30 août 2023
Avis spontané
Réponse de HOME RESPONSE 360
Hi John,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Very quick and professional service…
Very quick and professional service with excellent advice.
25 août 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear Simon,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Great job
The engineer was great, very helpful and experienced, he spotted and resolve the issue with the boiler. I will recommend him anytime
25 août 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear Del,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Polite and efficient boiler service…
Polite and efficient boiler service carried out
21 août 2023
Avis spontané
Réponse de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescue
Very helpful staff on the phone line
Very helpful staff on the phone line. Work completed efficiently and cleanly
18 août 2023
Avis spontané
Réponse de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
9 Years and Counting
Always available when needed (unlike British gas).
All the engineers have been professional and courteous.
17 août 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear Andy,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Engineer was really nice and polite
Engineer was really nice and polite, super helpful and explained everything
11 août 2023
Avis spontané
Réponse de HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Engineer was kind polite and friendly
9 août 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear,
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Excellent engineer,Very pleasant and…
Excellent engineer,Very pleasant and thorough.job no 916361
3 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear David,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
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