My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Voir plus
L'entreprise a répondu
Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Voir plus
L'entreprise a répondu
Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'installation du gaz
- aussi dans
- Électricien
- Fournisseur de chaudières
- Ingénieur gaz
- Plombier
- Service de protection contre les incendies
Informations provenant de diverses sources externes
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Coordonnées de contact
Queen Street 24, M2 5HX, Manchester, Royaume-Uni
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,3
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
On time polite and efficient
28 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Very efficient
My boiler service was brought forward as there was an engineer in the area. Brilliant service. Clean, tidy and friendly.
24 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear Adrienne,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Charlie the engineer was great
Charlie the engineer was great, very polite and professional. Would recommend to anyone!
21 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear Tim,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Charlie's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
Réponse de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Excellent service
Excellent service. My home boiler was serviced quickly and efficiently. The engineer doing the service was very friendly and knowledgeable and completed the service quickly and neatly.
18 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Very happy customer …
I am more than delighted with this company, arrived exactly when they said they would,very efficient workers, extremely polite, and considerate, highly recommended,
17 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Hi Diane,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The engineer was top class at his job…
The engineer was top class at his job and explained everything to me.
14 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear William,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Good service!
16 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home response 360
Professional And polite
17 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Good service done on the boiler
Good service done on the boiler. Got a call 30 mins before engineer arrived. He was polite and tidy and got the service done as well as putting inhibitor in for me. I think his name was Alexander. Good job. Well done!
13 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Alexander's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
Friendly and efficient engineer, quick, professional and efficient boiler service
received a call on the Wednesday to remind me the free service was due, engineer arrived on Thursday after calling me 1/2 hour in advance to say i was next, all completed in an efficient and professional way. A*
12 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Rescue 360
Excellent very polite and friendly service
On time very polite and friendly I'm very happy with the gentleman who serviced my boiler.
11 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
His work was first class
10 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Réponse de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Gaurav pal is an excellent
Gaurav pal is an excellent, this a second time he visited my house, real gentleman, always very friendly/ pleasant and knows is jib very well ,I'll give him 5 star ⭐️
7 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear Arshad,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Gaurav's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home rescue 360
Good friendly Service
Engineer was on time, polite and did a good service...
5 juillet 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Response 360
Great experience
Great experience. Had to call a couple of times. Same engineer came out as he covers this area. Great guy finished the job and made sure everything was fine.
28 juin 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home Rescue
Réponse de HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescue
The engineer craig was very courteous…
The engineer craig was very courteous and professional and completed the service with a smile. Very happy with the service.
26 juin 2023
Avis spontané
Réponse de HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Rescue 360
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