We had a new hot water heater installed and noticed the smell of gas intermittently shortly after the installation. The Gas Co. confirmed a gas leak and turned off our gas.I had HomeServe gas line cov... Voir plus
L'entreprise a répondu
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Blessing in Disguise!! This was a service provided by a local utility provider that I could include with my bill. A simple, straightforward monthly charge that got added to my utility bill. True to Mu... Voir plus
L'entreprise a répondu
Receptionist that took my first call was very attentive and got us help immediately. We went through a period of rain for a couple weeks but problem was solved and taken care of immediately. Highly re... Voir plus
Used HomeServe to tuneup our AC units. Setting up appointment was easy (there was a small mixup when they only scheduled us for 1 unit instead of 2 units, but called while the technician was here and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Coordonnées de contact
45 Glover Avenue, 06850, Norwalk, Etats-Unis
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Excellent
11 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Turning in a claim was straight forward…
Turning in a claim was straight forward and easy. Trying to get my access fixed to my online account proved much more difficult. After multiple efforts to get an email to reset my password I gave up. Never did receive reset directions via email.
7 mai 2026
Réponse de HomeServe USA
We appreciate you sharing your experience. We're happy the claim process was easy. We're sorry you had trouble resetting your online access. We'll review our procedures to improve this. Thanks for your feedback.
professional and got the job done
6 mai 2026
Réponse de HomeServe USA
We appreciate you sharing; we are so glad they were professional and got the job done for you.
I was satisfied with the work that was done
I was satisfied with the work that was done. It was done in a timely manner.
6 mai 2026
Réponse de HomeServe USA
We're happy to learn you were satisfied, and we appreciate your feedback regarding the timely manner in which the work was completed.
Réponse de HomeServe USA
We regret that our communication and sales approach caused dissatisfaction. We'll review this to improve our service for everyone.
Got job done in a timely manner
Came on time and went to work and completed and everything working
8 mai 2026
Réponse de HomeServe USA
We appreciate you sharing; we are so glad that the work was completed promptly and that everything is working well for you now!
Réponse de HomeServe USA
We appreciate you sharing; we are so glad you found our service quick and excellent!
Réponse de HomeServe USA
We appreciate you sharing; we are so glad the technician was patient and solved the problem for your pleasing experience!
Did a great job
Did a great job. Very professional. Cleaned up everything and everything looked great.
8 mai 2026
Réponse de HomeServe USA
We appreciate your feedback. We're so glad to hear that we did a great job, were very professional, and cleaned up everything to your satisfaction.
Réponse de HomeServe USA
We appreciate you sharing; we are so glad the service was professional and prompt after you called!
The technician was on time and very…
The technician was on time and very professional. He and his assistant kept me informed as they worked. The area was cleaned and I was very pleased to have them repair my problems. Thank you
8 mai 2026
Réponse de HomeServe USA
We're happy to hear that the technician was punctual and professional! We appreciate that you were kept informed, and that the area was cleaned. Thank you for your feedback!
Réponse de HomeServe USA
We appreciate you sharing your experience! We are so happy to hear the service was prompt and resolved the problem quickly for you.
Servicer showed up on time
Servicer showed up on time. They explained things and fixed my furnace issue quickly. Very nice and professional.
6 mai 2026
Réponse de HomeServe USA
We're happy the servicer was on time, explained the issue, and quickly resolved your furnace problem with professionalism. We appreciate your positive feedback!
Excellent services Job well done…
Excellent services Job well done outstanding services Thank you Home service
7 mai 2026
Réponse de HomeServe USA
We are happy to hear that you received excellent and outstanding services, and the job was well done! Thank you for sharing.
My problem isn't fixed and they offer…
My problem isn't fixed and they offer me to sand sambady to fix it after 5 days. Unexpected performance!?
8 mai 2026
Réponse de HomeServe USA
We regret that the issue remains unresolved and the proposed solution was unsatisfactory. We'll review this situation to improve our service. Thanks.
Réponse de HomeServe USA
We're happy to hear that the delivery and claims process were easy for you. Thank you for your positive feedback; we appreciate it.
Réponse de HomeServe USA
We are very happy that we could help resolve the problem! Thank you for your positive feedback; we appreciate it a lot.
Water line break in front of house
Did and awesome job, got here on time and got to work right away and explained the processed, then dug up line repaired and cleaned up. Thanks guys
8 mai 2026
Réponse de HomeServe USA
We're happy to hear that the work was awesome and completed promptly. We appreciate you acknowledging the explanation of the process, repair, and clean-up. Thanks!
Réponse de HomeServe USA
We appreciate you sharing; we are so glad you are pleased with the support you received from our team.
Useless Policy
My warranty is strictly related to/covers exterior issues. An exterior issue was found while investigating an interior issue. Because the exterior issue is not actively causing a backup or leakage, my warranty won't cover it - although there is an apparent exterior issue, where tree roots has caused a 14 inch break (pictures taken by another company). That company is going to fix it, which pretty much renders you guys useless to me. After this review, I'll be cancelling my policy with you guys.
8 mai 2026
Réponse de HomeServe USA
We appreciate you bringing this to our attention. We're sorry to hear about the exterior issue and that our warranty didn't meet your expectations due to the terms of the policy. We'll review your feedback to see how we can improve our service.
Réponse de HomeServe USA
We appreciate you sharing your experience; we are so glad our service was quick and nice for you.
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