HostAfrica Avis 

I was helped by a thorough and professional technical IT engineer, Ashish K, who understood my problem and resolved it quickly. Their manner was polite, professional and understandable for the non-techies out there like myself. Great service and excellent at providing the correct solution.
THANK-YOU.

Thank you Amandeep... You're a star!!!

customer id 133468 had a problem with my domain propagation but i got very professional and quick technical support from Ashish K, no delays and everything worked as intended

This morning,

I received an email from the Host Africa Head of Support stating that the company is terminating my services, even though I did absolutely nothing wrong as a customer. Instead of resolving the issues I brought to light regarding their HBuild system, Host Africa terminated my services as a customer. For the past three weeks, I have consistently voiced critical feedback about technical glitches within the HBuild platform that prevented me from getting what I paid for. Instead of addressing these system failures or fixing the product, Host Africa chose to retaliate by abruptly cancelling my account. This heavy-handed action is a blatant example of unfair treatment, showing that my legitimate complaints as a consumer were devalued, silenced, and treated as a disruption.

Host Africa desperately wants to hide the truth about their flawed HBuild system from the public. Rather than sorting out their system defects and fixing how they treat people, the company actively tries to police its public image by pressuring online review platforms to remove honest customer reviews detailing these technical errors.

As a consumer, I did absolutely nothing wrong; I simply exercised my right to voice my legitimate dissatisfaction as a paying customer.

When I stepped forward in good faith to highlight severe technical discrepancies and systemic product flaws, I expected professional technical support. Instead, I was met with defensive avoidance and an immediate effort to shut down my account. This company uses service termination as a tool to sweep both their technical failures and consumer grievances under the rug rather than doing the hard work of fixing their system.

As a customer, navigating their customer support has exposed a deeply rooted corporate avoidance where my technical feedback was dismissed and my grievances were pushed aside. At Host Africa, customer care appears to be nothing more than a marketing metric. When a client stands up, demands consumer integrity, and holds a service provider accountable for its product failures, they are painted as a problematic client and swiftly discarded. This standard of treating consumers as disposable, silencing them the moment they challenge product issues, is toxic and unfair.

By choosing abrupt service termination over constructive troubleshooting and customer care, Host Africa has violated basic consumer ethics and fair trade principles. This is a textbook case of corporate retaliation: punishing a paying customer who flags system errors to protect their own reputation.

I did nothing wrong as a customer, I have been penalized and myproduct feedback has been ignored, and my services have been cancelled.

Great & fast support received from Amandeep. Thank you!

Thanks to Kizito Ibeh for helping me - even without being an IT expert - navigate the Domains Reseller program pathway. Host Africa's Support remains very supportive.

Tomiwa assisted me with an expired domain that was in redemption. He investigated quickly, raised the invoice promptly and had it resolved within minutes. Great service from HostAfrica!

120641 Ashish K. Immediate help, sorted in minutes. an absolute please dealing with HostAfrica. best!

I was helped by Krishna. I had no clue about how DNS records are added to a website, but Krishna to time to help me and ensure the records for my four websites are added. I am really grateful my services was smooth.

I had a great experience and was very impressed with the service. Tomiwa was friendly, professional, attentive, and made sure everything was handled smoothly. The service was excellent, and I truly appreciated the warm and welcoming attitude.

Ashish was able to identify my problem faster than I thought, and resolved the issue.

Quick response and straight to the solution.

Tomiwa was helpful in resolving my challenge.

Thank you team!

Their customer support is excellent. The team is very responsive, professional, and helpful whenever assistance is needed. They take the time to understand the issue, provide clear guidance, and follow up to ensure that the problem is resolved. Overall, their customer service experience has been very satisfactory.

UPDATE: After posting this review, the case was escalated to a support team lead and a full account-level investigation was finally carried out.

They found four identical copies of an obfuscated PHP payload hidden inside my account, outside public_html, in directories no customer would think to inspect. By their own findings, those files were created on 24 June 2025. The compromise was resolved on 22 September 2026.

That is just under 15 months. Fifteen months in which I paid for hosting in full, rebuilt my site roughly five times, opened ticket after ticket, and was told each time to clean the files myself or pay a developer to go through my codebase file by file. Their own investigation now confirms none of that could ever have worked, because the infection was never in the files I was being told to clean.

Their malware scanner, included in the package, did not detect four copies of the same payload in that entire period. They describe this as a detection coverage gap.

To their credit, the eventual investigation was thorough, clearly documented, and they acknowledged that the case should have been escalated sooner.

But that acknowledgement covers the last few days of tickets. It does not address the 15 months. And the escalation only happened after I posted this review publicly.

If you host here and keep getting reinfected, do not accept "clean your files." Insist they check processes running under your account and scan hidden directories in your home folder, not just public_html. You should not need a public review to get that.

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Over a year of repeated hacks — and the fix was something only they could do

My site was hacked roughly five times over the past year on a HOSTAFRICA cPanel package. Each time, I cleaned the infection myself: rebuilt the site, checked files, changed passwords. Each time it came back.

Every support ticket I opened came back with a version of the same answer: the malware is in your files, get a developer to go through your codebase one by one. In other words, my problem to solve.

So I did it properly. I deleted every file in public_html, every database and database user, all backup folders, the trash, all subdomains, all extra FTP accounts. I confirmed there were no cron jobs, changed passwords and enabled 2FA. A total wipe.

Within minutes, deleted folders reappeared. Files I had removed came back with read-only permissions. One of them was disguised as a .jpg but contained an encoded payload, not an image.

I reported this with a full timestamped timeline. The reply was that a scan found no malware, and that I had probably uploaded the files back myself — which the timestamps plainly contradicted.

Only after I pushed back and insisted on an escalation did they actually look properly. They then found malicious files hidden in /tmp, quarantined them, and killed the processes running on my account. The folders finally stopped reappearing.

That is the part that matters. The infection was living OUTSIDE public_html, in a location no cPanel customer can clean, and it was being kept alive by processes only HOSTAFRICA could see and terminate. Nothing I did as a customer was ever going to fix it — and for over a year I was told to keep trying.

Credit where due: the technician who finally investigated resolved it quickly. That only underlines the problem. This took one proper look at server level. Instead it took a year, five reinfections, endless hours of my own unpaid time, and me having to arrive with a detailed technical case before anyone would check.

If you host with HOSTAFRICA and get repeatedly reinfected, do not accept "clean your files." Insist they check for processes running under your account and scan your entire home directory, including /tmp. You should not have to know that to get support.

Fast response from tomiwa give her a raise

Good response time and solutions we'll solved

Ive been using HostAfrica for years and i always have the best service. When ever i have issues their support team are always ready to help and they don't make you wait either. 10/10 products and services. Shout out to kizito from support too whos always ready to fix my mess ups.