Host Africa knows how to take care of its customers, Ive been assisted numerous times. Whenever I experience a technical glitch or need assistance with billing, they are always there to assist. Tomiwa... Voir plus
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Lisez les avis des autres
Needed a company who could help me get a custom website up and running in no time. They were efficient, responsive and professional and in two days we were live with the site.
L'entreprise a répondu
Have been a happy customer of HostAfrica for a number of years but they never fail to surprise me. Had an excellent experience with KRISHNA this morning. Requested some technical support and within a... Voir plus
L'entreprise a répondu
I had an issue with logging in HostAfrica panel and I could not reset my password. The agent Ashish K who was assigned to my issue resolved my issue in a matter of minutes. His demeanor was reassur... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our mission is to help Africans easily get their businesses online by providing them with world-class hosting services through excellent support, a reliable partnership, and cutting-edge technology. Since its inception in 2008, the HostAfrica (Pty) Ltd family has grown to include eight hosting brands. For more information, visit our website or give us a call. You can also follow us on Facebook, LinkedIn and Twitter.
Coordonnées de contact
12 Helena Av, Helena Heights, 7130, Cape Town, Afrique du Sud
- +27215543096
- support@hostafrica.com
- hostafrica.co.za
4,9
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Once again - EXCELLENT Service!!!
So we've been with this group for many years. Service is outstanding - technical knowledge is on point and response times are immaculate. Thanks to Ashish K and the team on resolving my ticket ID 4669277.
6 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Louis-Marc
Thanks for the great review. Knowing that our clients are happy with the service and support we offer means the world to us. We’ll continue doing our best so you receive nothing but the best.
We relish your support!
Happy hosting,
HOSTAFRICA Team
Amandeep S was quick to respond
Amandeep S was quick to respond to my query! Appreciate that!
6 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Mark
Thanks for the 5-star review. We’re happy you had a positive support experience. Our team is always happy to go out of their way to help fix an issue swiftly.
We’re thankful for your support.
Happy hosting,
HOSTAFRICA Team
great support from Kizito Ibeh .
6 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi
Thank you for the 5-star review. Our clients are our top priority, so we’ll go above and beyond when you need it. We'll make sure you continue to receive nothing but the best.
We appreciate you.
Happy hosting,
HOSTAFRICA Team
Quick response
5 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Mianni
Thanks for the 5-star review. We’re happy you had a positive support experience. Our team is always happy to go out of their way to help fix an issue swiftly.
We’re thankful for your support.
Happy hosting,
HOSTAFRICA Team
Good customer service
Good customer service, fast response times. Amandeep especially.
2 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Angie
Thanks for the 5-star review. Our team is always happy to go out of their way to help fix an issue. We'll make sure you continue to receive nothing but the best.
We’re happy to know that you support us.
Happy hosting,
HOSTAFRICA Team
#190652
Hello, I would just like to thank Amandeep S for his quick support and assistance with my query - #190652.
He was super friendly and solved my issue immediately. :)
Thanks Amandeep!!
2 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Diyana
Thanks for rating us 5 stars. Our support engineers go above and beyond to take care of any issue you might face. We’ll make sure you continue to receive nothing but the best.
We appreciate your support.
Happy hosting,
HOSTAFRICA Team
Good service by "Amandeep S" such a…
Good service by "Amandeep S" such a great Agent Knows how to connect well with customers God bless !
2 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Confidential
Thank you for the 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with our service and support.
We value your trust and support.
Happy hosting,
HOSTAFRICA Team
Support from agent Tomiwa
Support agent Tomiwa was, quick to respond and solved the issue in less than 5 minutes. Thanks a mill.
2 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Cobus
Thank you for the 5-star review. We do our best to ensure our clients’ issues are taken care of promptly and accurately. We’ll make sure you continue to receive nothing but the best.
We’re thankful for your support.
Happy hosting,
HOSTAFRICA Team
Tomiwa was super helpful!
2 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Donovan
Thanks for rating us 5 stars. Our support engineers go above and beyond to take care of any issue you might face. We’ll make sure you continue to receive nothing but the best.
We appreciate your support.
Happy hosting,
HOSTAFRICA Team
Great appreciation to Parcel C
Great appreciation to Parcel C for helping me re-access my client area after losing my backup code. The process was fast and efficient. I highly recommend!
2 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Alexander
Thanks for rating us 5 stars. Our support engineers go above and beyond to take care of any issue you might face. We’ll make sure you continue to receive nothing but the best.
We appreciate your support.
Happy hosting,
HOSTAFRICA Team
The response was very fast
The response was very fast. Krishna responded swiftly.
2 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Megaequities
Thanks for the 5-star review. We’re happy you had a positive support experience. Our team is always happy to go out of their way to help fix an issue swiftly.
We’re thankful for your support.
Happy hosting,
HOSTAFRICA Team
Host Africa provides consistent high…
Host Africa provides consistent high standards of service. My small business thrives in our related service offerings thanks to Host Africa. Their response time enables me to resolve business challenges quickly.
2 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Andrea
Thank you for the 5-star review. Our clients are our top priority, so we’ll go above and beyond when you need it. We'll make sure you continue to receive nothing but the best.
We appreciate you.
Happy hosting,
HOSTAFRICA Team
Good assistance from Tomiwa.
2 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Ronnie
Thanks for rating us 5 stars. Our support engineers go above and beyond to take care of any issue you might face. We’ll make sure you continue to receive nothing but the best.
We appreciate your support.
Happy hosting,
HOSTAFRICA Team
196748 Ashish K
196748 Ashish K. was extremely helpful and knowledgeable. He quickly identified and resolved my problem in seconds.
2 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Hannes
Thank you for the 5-star review. Our clients are our top priority, so we’ll happily patch your issues in no time. We’ll make sure you continue to receive nothing but the best.
We appreciate you.
Happy hosting,
HOSTAFRICA Team
Fast and reliable support!
I ran into an issue and reached out to HostAfrica support. They helped me extremely fast and sorted everything out without any hassle. A special shoutout to Tomiwa for the quick and professional assistance. Highly recommended!
1 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Hendrico
Thanks for rating us 5 stars. It means a lot to our support engineers when our clients are happy with the service they offer. We'll make sure you continue to receive nothing but the best.
We’re happy to have your support.
Happy hosting,
HOSTAFRICA Team
tomiwa was excellent
1 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Adeoye
Thank you for the 5-star review. Our clients are our top priority, so we’ll go above and beyond when you need it. We'll make sure you continue to receive nothing but the best.
We appreciate you.
Happy hosting,
HOSTAFRICA Team
Professional and speedy service
I was helped by a thorough and professional technical IT engineer, Ashish K, who understood my problem and resolved it quickly. Their manner was polite, professional and understandable for the non-techies out there like myself. Great service and excellent at providing the correct solution.
THANK-YOU.
1 octobre 2026
Avis spontané
Réponse de HostAfrica
Hi Robyn
Thanks for the great review. We're glad to hear that you received the level of service and support we strive to provide. We’ll make sure you continue to receive nothing but the best.
We appreciate your support.
Happy hosting,
HOSTAFRICA Team
Réponse de HostAfrica
Hi Musa
Thank you for the 5-star rating. We’re happy you had a positive support experience. Please reach out should you need anything else.
We appreciate your support.
Happy hosting,
HOSTAFRICA Team
customer id 133468 had a problem with domain propagation
customer id 133468 had a problem with my domain propagation but i got very professional and quick technical support from Ashish K, no delays and everything worked as intended
30 septembre 2026
Avis spontané
Réponse de HostAfrica
Hi Gregory
Thank you for the 5-star review. We’re pleased you had a positive support experience. Our support agents go above and beyond to ensure our clients are treated with respect and that their issue is handled professionally.
We appreciate your support.
Happy hosting,
HOSTAFRICA Team
Unfair Service Cancellation and Retaliation by Host Africa
This morning,
I received an email from the Host Africa Head of Support stating that the company is terminating my services, even though I did absolutely nothing wrong as a customer. Instead of resolving the issues I brought to light regarding their HBuild system, Host Africa terminated my services as a customer. For the past three weeks, I have consistently voiced critical feedback about technical glitches within the HBuild platform that prevented me from getting what I paid for. Instead of addressing these system failures or fixing the product, Host Africa chose to retaliate by abruptly cancelling my account. This heavy-handed action is a blatant example of unfair treatment, showing that my legitimate complaints as a consumer were devalued, silenced, and treated as a disruption.
Host Africa desperately wants to hide the truth about their flawed HBuild system from the public. Rather than sorting out their system defects and fixing how they treat people, the company actively tries to police its public image by pressuring online review platforms to remove honest customer reviews detailing these technical errors.
As a consumer, I did absolutely nothing wrong; I simply exercised my right to voice my legitimate dissatisfaction as a paying customer.
When I stepped forward in good faith to highlight severe technical discrepancies and systemic product flaws, I expected professional technical support. Instead, I was met with defensive avoidance and an immediate effort to shut down my account. This company uses service termination as a tool to sweep both their technical failures and consumer grievances under the rug rather than doing the hard work of fixing their system.
As a customer, navigating their customer support has exposed a deeply rooted corporate avoidance where my technical feedback was dismissed and my grievances were pushed aside. At Host Africa, customer care appears to be nothing more than a marketing metric. When a client stands up, demands consumer integrity, and holds a service provider accountable for its product failures, they are painted as a problematic client and swiftly discarded. This standard of treating consumers as disposable, silencing them the moment they challenge product issues, is toxic and unfair.
By choosing abrupt service termination over constructive troubleshooting and customer care, Host Africa has violated basic consumer ethics and fair trade principles. This is a textbook case of corporate retaliation: punishing a paying customer who flags system errors to protect their own reputation.
I did nothing wrong as a customer, I have been penalized and myproduct feedback has been ignored, and my services have been cancelled.
29 septembre 2026
Avis spontané
Réponse de HostAfrica
Hi Graca,
We’re sorry that your experience did not meet your expectations. We take feedback seriously and have reviewed the concerns raised. As this matter involves account-specific information, we won’t discuss the details publicly, but we have addressed the matter directly with you.
We wish you all the best going forward.
HOSTAFRICA Team
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