Was a great team/service pre-Jacuzzi link up (which is what I own), but now perfect! Mat Norris is one of the two people they normally send and nice to have a friendly face, that always goes above and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Sean Law and his partner came to service our hot tub that had not been used for several months due to the bad weather. My husband had an accident, so we couldn’t clean the hot tub, and decided to p... Voir plus
L'entreprise a répondu
⭐️⭐️⭐️⭐️⭐️ Vinny and Brandon did a fantastic job on our swim spa repair. They were professional, friendly, and clearly very knowledgeable. They took the time to explain everything they were doing a... Voir plus
L'entreprise a répondu
We got Shaun back for Spa service. He was prompt, friendly and very professional. He listened to my queries and addressed those issues. We need a replacement jet which he is looking into. Left in good... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Coordonnées de contact
Maidstone Road, DA14 5BQ, Orpington, Royaume-Uni
- hottub-swimspa.com
5,0
Excellent
397 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Very helpful and knowledgeable people
Very helpful and knowledgeable people, mat & Tracey. Great service.
9 juin 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Lesley for this fantastic review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
New Rollback Cover for Hydropool SwimSpa
We recently replaced the hard top cover with a roll off/roll on cover for our Hydropool 14AX Trainer Swim Spa purchased from The Hot Tub and Swim Spa Company some 4 years ago, and as always the service we received was excellent from ordering to fitting. Matt fitted this for us and was a delight. He was professional, knowledgeable and friendly and completed the work to the usual high standard we have always had from the Company. Thanks again to all, we would highly recommend. Jane Conner
9 mai 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you for this superb review Jane. Mat is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot tub service
Thank you yet again for a friendly and professional hot tub service, you are a star Vinny.
14 mai 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Debbie for your lovely and positive review of our team member Vinny. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent as always
Excellent as always
Service/Opening of our hot tub was very professional.
Thanks again guys.
BM
9 mai 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Brian for this positive review of our service and team. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent service and Tracey was very…
Excellent service and Tracey was very helpful. Definitely recommend.
4 mai 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Ashley for your recommendation and positive review of our team member Tracey. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Really happy with the service Tracy…
Really happy with the service Tracy gave me today. Thank you. Will return in the future.
29 avril 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Kevin for this positive review of our service and team member, Tracey. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great services and have our products
Great services and have our products. Thank you Tracey!!
26 avril 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Hayley for this lovely review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
First class service from this company…
First class service from this company and very good communication from Sam Baker who helped us through the purchase process. Also so grateful to Lee who made the delivery/installation process go smoothly.
26 mars 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Karen for this 5* review. We thank you for your valued custom and hope your hot tub is providing you with everyday happiness. Please if you need to get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Sam was very helpful in taking the time…
Sam was very helpful in taking the time to explain exactly how and what chemicals to use in my pool
30 mars 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Jay for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Matt the engineer arrived to service. Great service
Matt the engineer arrived to service our hot tub very polite and professional. Talked us through everything he was going to do. Gave the tub a complete birthday ! Looked like new after he finished. Located some small leaks we had discussed with him. Decided on a strategy for going forward. Cannot fault him went above and beyond for the leaks! Left it all clean and running perfectly after a shut down of over six months because of building work here.
The usual great service from the company. Always there to help and give advice and try and help with problems. Thanks to the whole team from Theo and Christina and all the great team under them. A credit to the brand.
Many Thanks again guys
Mick and Nicky Warren.
13 mars 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Michael for this outstanding review of our employee Mat. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Friendly staff and knowledgeable
Tracy is very experienced and knew everything with respect to the maintenance of pools. Helped us a lot.
Very friendly too.
8 mars 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Joseph for this great review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service!
We had our Hydro pool Aqua trainer 14AX serviced for the first time last week. Vinny our service engineer was fantastic, clearly hugely experienced. He was exceptionally thorough , good at explaining things that I hadn’t quite understood when the pool was first installed. He gave me hints and tips about how to make the pool management much easier(which by the way isn’t difficult anyway) and smoother. Vinny patiently waited with me whilst I made notes, in the way that I would understand! Thank you Vinny, outstanding service. Fabulous pool!
23 janvier 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Sarah for this superb review. Vinny is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Matt was though and informative
Matt was though and informative. He did a great job on our quarterly service and my tub looks as good as new.
I would recommend him.
28 janvier 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you for this superb review Raj. Mat is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Very knowledgeable and professional.
Have purchased 2 hot tubs from the Hot Tub & swim spa company over the years. I have always found all of the team to be very helpful and knowledge about their products. Current tub had a tantrum and needed some attention. Lee was quick to diagnose the fault and explained in detail his process for getting there. Hopefully I'll being enjoying bubbles in the bubbles again very soon.
24 janvier 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Rebecca for this positive review of our service and team member, Lee. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Another great service from Matt on our…
Another great service from Matt on our Exec Trainer 19EX. He’s incredibly knowledgeable and thorough clearly reflecting the company’s ethos! Thank you!
7 janvier 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Jackie for this outstanding review of our employee Mat. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
above and beyond!
We have had an issue with our swimspa tripping the electrical circuit, and Vinny went way beyond his remit in trying to sort it out - he even traced the armoured cable (which we had had fitted) into the loft to check that was not the source of the problem. We hope to be back in the water soon!
9 décembre 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Gillian for this superb review. Vinny is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
First service today
First service today - carried out by the lovely Matt, very polite, tidy, explained the process, thank you Swimspa.
18 novembre 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Kim for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team
Pleased with short notice call out
Very pleased that Matt could come over at short notice to fix an air lock. Very easy to deal with and fixed very quickly. Thanks
15 novembre 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you for this superb review. Mat is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
I STRONGLY RECOMMEND YOU DO NOT DEAL WITH THIS UNETHICAL COMPANY
Spoke to a Theo who couldn't understand the most basic of things.
I STRONGLY RECOMMEND YOU DO NOT DEAL WITH THIS UNETHICAL COMPANY
Absolutely shocking behaviour, and it appears that they do this continually
1 novembre 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Dear Steve,
We are very concerned by the defamatory nature of your review, and it's vague contents. All our calls in and out are recorded and our policy is to keep records of all visits to our showroom. This is the same for all site visits. Interestingly we do not have your name on file anywhere. You have also only ever left one review - this negative one. We are very sorry you feel disheartened enough to write such an awful review to my company under this name or an alias but we are at a loss as to what "most basic of things Theo couldn't understand". Theo has personally been mentioned in over 400 reviews as an experienced, professional, friendly and detailed gentlemen so we are at a loss- he has over 25 years experience. Feel free to contact me personally at Christina@hottub-swimspa.com and I will do my utmost to resolve any issue you may have.
Great service
Great service. Called on Sunday with a problem and had a call out booked for the following Tuesday. After some deliberation and investigation by Vinny the problem was fixed.
22 octobre 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you for this positive review of our service and team member, Vinny. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
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