Was a great team/service pre-Jacuzzi link up (which is what I own), but now perfect! Mat Norris is one of the two people they normally send and nice to have a friendly face, that always goes above and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sean Law and his partner came to service our hot tub that had not been used for several months due to the bad weather. My husband had an accident, so we couldn’t clean the hot tub, and decided to p... Voir plus
L'entreprise a répondu
⭐️⭐️⭐️⭐️⭐️ Vinny and Brandon did a fantastic job on our swim spa repair. They were professional, friendly, and clearly very knowledgeable. They took the time to explain everything they were doing a... Voir plus
L'entreprise a répondu
We got Shaun back for Spa service. He was prompt, friendly and very professional. He listened to my queries and addressed those issues. We need a replacement jet which he is looking into. Left in good... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Coordonnées de contact
Maidstone Road, DA14 5BQ, Orpington, Royaume-Uni
- hottub-swimspa.com
5,0
Excellent
397 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Annual Maintenance - swimspa drained and cleaned
We have had our swim spa drained today in preparation of winter weather. Matt visited us today to do the work and did a thorough drain and clean. The swim spa looks as good as new.
21 octobre 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Mr Roy for such a glowing review of our team member Mat. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Replacing our old hot tub.
Replacing our old hot tub with a new one, both from this company including craning in and out, was made simple by the friendly office staff and onsite by the helpful Lee Sperring. We are now a month after installation and have had no need for any further support. Everything is running perfectly. Thank you.
26 septembre 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Ian for this outstanding review of our employee Lee. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Friendly staff very welcoming will 100%…
Friendly staff very welcoming will 100% use again
25 septembre 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Lee for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
We have been loving our swimspa for…
We have been loving our swimspa for about 9 months now. There have been occasional issues that have been thoroughly dealt with. My questions are always answered and the service has been nothing short of exceptional.
12 septembre 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Really pleased with the product and service
From the start we have been very happy with our experience. Gil was very knowledgeable around her products and the market in general and we felt confident purchasing the Hot Tub.
There was a slight problem with delivery but this was dealt with professionally and with the minimum of fuss and set up was completed within a few days (after we had had our electrician back to extend the cable). Matt was really helpful and explained the use of all chemicals and the workings of the tub.
7 août 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you David for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
The company was quick to identify the…Very good service
The company was quick to identify the problem the engineer Vinny confirmed it, and fitted a replacement unit quickly and efficiently. Very good service.
5 août 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Jim for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
We came into the store looking for…
We came into the store looking for advice on chemicals. Tracy was brilliant! Really helpful. Thanks so much 😁 we will be back
30 juillet 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Amy for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service from Tracey
Great service from Tracey, very knowledgeable! My green pool issue solved :)
Many thanks
30 juillet 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Nigel for such a glowing review of our team member Tracey. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
A great company to deal with
A great company to deal with. Courteous and obliging. Sam and Lee did an excellent job, attentive all the way through!
16 juillet 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Paul for this outstanding review of our employees Sam and Lee. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great product fantastic customer service
17 juillet 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Rebecca for this 5* review. We thank you for your valued custom and hope your hot tub is providing you with everyday happiness. Please if you need to get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot Tub and Swim SpaBeen coming here for 25 years
Been coming here for 25 years. Great place and Tracey always so helpful
13 juillet 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Paul for this positive review of our team member Tracey. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Highly recommend
Mat and Lee both came to deliver a new cover for my pool today. They were on time and very helpful. What should have been a 5 minute job for them became an hour of helping me to sort out a new regime for the treatment of the Swimspa, even though I did not buy it from them, nor have I had it maintained by them. Their knowledge and helpfulness means I will definitely be using them for service and maintenance in the future. So glad I found good guys at last!
5 juillet 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Julia for this outstanding review of our employee staff Mat and Lee. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
mat serviced our hot tub and i’gotta…
mat serviced our hot tub and i’gotta say what a amazing job his done, i would very much recommend this company
2 juillet 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Lucie for this 5* review. We thank you for your valued custom and hope your hot tub continues to provide with everyday happiness. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Matthew the Hottub engineer
Absolutely loved Matt when he come round to service my Swimspa, very professional and talked me through everything needed. Would definitely recommend Matt to any friends and family.
1 juillet 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Archie for your recommendation and positive review of our team member Mat. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Amazing service from beginning to end
Amazing service from beginning to end. Nothing was to much effort. Gil kept us in the loop and had good knowledge of the product. They sorted everything from purchase to delivery, amazing service
28 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Paula for this outstanding review of our sales manager Gil. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Service is again personable and…
Service is again personable and professional
2 juillet 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Simon for this great review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent customer service
Many thanks to Gill for booking and especially to Matt for his friendly, professional manor while servicing my hot tub. Highly recommended.
1 juillet 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Robert for this positive review of our service and team members, Gil and Mat. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracy is very polite and helpful very…
Tracy is very polite and helpful very good customer service
30 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracey was very helpful
Tracey was very helpful. I highly recommend her 10 out of 10.
29 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Paul for your recommendation and positive review of our team member staff name. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracy was great help with her knowledge…
Tracy was great help with her knowledge to help us get our spa nice and clean and back on track
Thank you
29 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Danny for such a glowing review of our team member Tracey. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.