Was a great team/service pre-Jacuzzi link up (which is what I own), but now perfect! Mat Norris is one of the two people they normally send and nice to have a friendly face, that always goes above and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Sean Law and his partner came to service our hot tub that had not been used for several months due to the bad weather. My husband had an accident, so we couldn’t clean the hot tub, and decided to p... Voir plus
L'entreprise a répondu
⭐️⭐️⭐️⭐️⭐️ Vinny and Brandon did a fantastic job on our swim spa repair. They were professional, friendly, and clearly very knowledgeable. They took the time to explain everything they were doing a... Voir plus
L'entreprise a répondu
We got Shaun back for Spa service. He was prompt, friendly and very professional. He listened to my queries and addressed those issues. We need a replacement jet which he is looking into. Left in good... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Coordonnées de contact
Maidstone Road, DA14 5BQ, Orpington, Royaume-Uni
- hottub-swimspa.com
5,0
Excellent
397 avis
Aucun historique récent de demande d’avis
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Réponse de The Hot Tub and Swim Spa Company
Thank you for taking the time to score Tracey a five star review. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service
Young Matt was very polite and efficient. I have always found the aftercare service of the highest standard. Good company to deal with.
26 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Dan for this outstanding review of our employee Mat. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent service
25 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you for taking the time to post a five star review. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Always very helpful and assist in my…
Always very helpful and assist in my pool maintenance queries, always getting me out of a mess!! Tony’s been a ⭐️
24 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you James for such a lovely review. We are delighted you are happy with the service Tony provided that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Ordered a new hot tub cover from this…
Ordered a new hot tub cover from this company as others wanted measurements and on contacting and speaking to Sam he knew from a few photos which cover I needed. I expected it to be dropped off by my front door but Matt unwrapped it all, cleaned the hot tub and fitted it for me as well as adding some chemicals to a neglected hot tub saving me the time and hassle of emptying it - would recommend buying replacements from this company and would definitely use them again.
22 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Jodie for this fantastic review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Very professional annual service
Matt came to service my hot tub a couple of days ago and what a charming young man he is. He was engaging and polite and knew what he was doing. He explained everything clearly and worked without fuss, clearing up beautifully after himself and even putting my hoses back on their reels. A credit to the company, like all the other staff I have had interactions with over the many years I have been with them.
18 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you for this superb review Adrian. Mat is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Matt Norris undertook the quarterly…
Matt Norris undertook the quarterly service on my hot tub. Matt was arrived promptly and carried out the service professionally. Matt also explained the features of the different model available.
17 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Gavin for such a glowing review of our team member Mat, we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Very good service
Mat came round today to do the annual service.
Very efficient and helpful.
18 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you for taking the time to post a, I will pass on your kind words to Mat and our our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Amazing service
This is the second hot tub with have bought from these ( first one was 8 years old and we wanted to upgrade ) . As before the team were exceptionally professional, removing old hot tub and installing new one with care and attention. Our engineer Lee Sperring was fantastic, taking the time to explain all the new features and how to use this particular hot tub , he was friendly, professional and took the time to make sure everything went perfect. Thankyou I will highly recommend your company
4 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you for this superb review. Lee is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great and friendly customer service!
I visited the hot tub and swim spa company store and meet with Tony. Tony was super friendly and gave me great advice and listened to my hot tub concerns perfectly. Thank you so much.
4 juin 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Merwan for this positive review of our team member, Tony. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Réponse de The Hot Tub and Swim Spa Company
Thank you Sophie for this lovely review, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service and well stocked Sam was…
Great service and well stocked Sam was very helpful.
27 mai 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Lennie for this lovely review, I will pass on your kind words to Sam. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Always so helpful
Always so helpful. Tracey is just the best. Walked in and she knew exactly what we wanted
26 mai 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Stephanie for this positive review of our service and team member, Tracey. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Yet again fabulous service from Tracy…
Yet again fabulous service from Tracy in the shop. Very helpful and would highly recommend
20 mai 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Nicole for such a glowing review of our team member Tracey -we are glad that our years of experience and expertise could be seen by our service we provide. Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Great service from Tracy
Great service from Tracy, was really helpful when discussing restarting up our hot tub.
19 mai 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Joe for this fantastic review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracey has been amazing
Tracey has been amazing ! She needs a payrise. A tonne of knowledge imparted. Thank you so much
18 mai 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Robina for this superb review of our team member, Tracey. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Got lots of help from Tracey.
18 mai 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Sam for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Really helpful staff and great…
Really helpful staff and great knowledge - served by Tracy she was really friendly and advise was great. Thank you
13 mai 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Vicky for your fab review of our team member Tracey. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Matt did a good job
Matt was polite, friendly and arrived on time. He did a thorough job and explained what chemicals I should be using on a weekly basis. He was happy to answer any questions I had.
13 mai 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Debbie for this positive review of our service and team member, Mat. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Fantastic service from Tracey.
11 mai 2024
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Callum for such a great review of our team member Tracey we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
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