HRV Group UK Avis 625

Our MVHR unit broke down and HRV Group carried out the inspections. In the end, we decided to replace the unit, and they managed to sort everything out in less than a week. Now everything is working perfectly. Special thanks to Patrick H and Larry M for the excellent job they did.

Very helpful explaining renewing filters and operating various aspects of the system

Great service man who was very polite, helpful and informative. He clearly knew what he was doing and was very professional.

I booked a service of my Triton Ventillation unit. The service engineer provided some very important information about the system which I wish I had known earlier. He reset the system controls which has made a big difference to the operation. A completed service report was not provided at the time but this is in hand.

We had an engineer come out to us. He was very good but was sent with a faulty part. As well as that there was another part that was required. We were told it was in stock so should be a few days. That was 26th August. Since then we have been promised calls back by Yasmine and Chris, no one calls us back, no updates. Not sure what else to do apart from write this review in the hope that someone may help.

Very professional service. Organised efficient and all done as one would wish. Well done

The actual servicing of my flat’s ventilation box was excellent. On the day of service the technician called ahead of time about his eta. Very courteous, professional, explained what he was going to do and completed the job efficiently. Also explained how to maintain the system through the year.
However, I found communication with the company a bit hit or miss. All admin staff were very friendly and helpful once you can get them on the phone. Emails with links for group booking were promised but did not materialise resulting in a drawn out process from initial contact to confirmation of schedule. I felt I was doing all the chasing for dates and later the confirmations. I was lead booker for our small block of flats and I felt responsible.
Overall, I am satisfied with the service at a reasonable price. Hopefully there will be improvements in communication in future.

Responsive staff, easy quoting and great job overall.

Excellent service from start to finish. Appointments and follow-ups were handled smoothly, and Ali did a fantastic job cleaning the ventilation, taking measurements, and keeping us informed. Highly recommend

A couple of bathroom extractor fans had broken down months ago. They needed replacing. The repair man turned up on time, replaced them, talked me through the settings and got it done with a minimum of fuss.

Friendly, knowledgeable service. Would recommend

it was great working with HRV, the staff are very polite and courteous and extremely helpful. Very accommodating to specific needs with open and concise communication and a very professional service all in all.

Super professional. Highly recommend

Visit from an excellent team - one expert and a trainee, who already was useful and informed.
Service was very thorough, and the team was good to talk with, and they cleared up everything perfectly before they left.

Ali was amazing and kind enough to explain everything about the ventilation system. He went beyond and above and we really appreciated. Thank you so much for your help Ali. You were so so professional and kind and polite. Will deffo be using again.

The technician was on time and took the time to explain how the system works which we did not fully understand. An efficient and hard working man

The engineer arrived promptly and managed to work in our very small space. All vents were cleaned and balanced. System is working perfectly again.

Engineer was really helpful and offered guidance.

Friendly & reliable

The engineer checked and cleaned the extractor and explained to me patiently and clearly what I should do to improve the air quality in the property.