The staff on duty at the time were very helpful & tried to find my original purchase to ensure the colour would match. Unfortunately the records did not go far enough back as we purchased the settee... Voir plus
Établissement
Changer d'établissementFarleigh Hill Retail Park, ME15 6RQ Maidstone, GB
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Lisez les avis des autres
The staff were very welcoming, and took great pains to see what we needed. Excellent service. Very friendly staff. They undetstood that our purchases would probably arrive when we were on holiday, so... Voir plus
Charlotte and the team were all excellent front start to finish. Assisting us to find the perfect riser recliners. Delivery was perfect and fabulous communications. The delivery was on time a... Voir plus
I visited the Maidestone branch of HSL with my elderly mum to look at riser/recliner armchairs. We met Bethany the Client Consultant. Beth was attentive, polite, knowledgeable and really put my mum... Voir plus
À propos de l'entreprise
- Magasin de meubles
- Fournisseur d'équipement pour personnes handicapées
- Fabricant de meubles
- Fournisseur d'équipement de mobilité
À propos de HSL Chairs - Maidstone
Écrit par l'entreprise
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Écrit par l'entreprise
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Coordonnées de contact
Farleigh Hill Retail Park, ME15 6RQ, Maidstone, Royaume-Uni
4,8
Excellent
101 avis
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A warm personal experience. welcome from staff interested in…
A warm welcome from staff interested in helping you to choose the best chair to meet your needs.
3 juillet 2025
Returning customer
Returning customer - service was first rate as expected . Not pushy or trying to upsell , just friendly and helpful .
23 juin 2025
We were looked after very well by…
We were looked after very well by Gillian, who was extremely patient with us, as well as very helpful
27 juin 2025
Customer service excellent.I had a home…
Customer service excellent.I had a home visit.Charlotte and Grahame .explain everything to me .And listened to my needs and concerns.would recommend ,this company .
2 juillet 2025
Avis spontané
We were treated really well
We were treated really well, and there was no pressure put upon us to purchase, although we did! Gillian in the HSL Maidstone branch helped us enormously.
26 juin 2025
Avis spontané
Charlotte and Ken from Maidstone branch…
Charlotte and Ken from Maidstone branch came to our home and were so friendly and explained everything in detail. Could not have asked for more.
17 juin 2025
Easy ordering friendly and helpful staff
15 juin 2025
Very good chair with expert help and quick delivery
One week out of nursing home with a fractured pelvis I needed a good reclining chair with adjustable footrest to help recover. HSL provided a very informative home visit to try the chair which I picked from a huge catalogue, gave me good advice on my choice, immaculate paperwork, good communications and quick delivery. Highly recommended.
20 juin 2025
Avis spontané
Probably the most comfortable chair ever.
The Maidstone showroom experience on 5/6/25 was expertly managed by Sue and the chair delivery on 10/6/25 was seamlessly carried out by Wayne and Andy. I have now had 8 days experience of what is probably the most comfortable chair I have ever owned.
18 juin 2025
Avis spontané
Amazing quality & service.
We saw the HSL factory on the 'Inside the Factory' TV program and were impressed with their passion & build quality ethos. When we came to move house we visited our local showroom and the lovely lady showed us everything that suited our requirements, so we sat down and picked the right sofa colour to go with our future living room colour, picked the leg colour and went ahead with our order. We were told it could be up to six weeks but we had a nice phone call to say it would be earlier and so the delivery guys came this morning and set them both up where we wanted. Amazing quality & amazing service, so five stars from us!
18 juin 2025
Avis spontané
HSL ARE THE BEST
So impressed with HSL having applied for a brochure this was received following day. I subsequently requested a home visit and within the same week three delightful Comfort Specialists namely Charlotte,Graham and Jayden were here on my doorstep. There was absolutely no pressure for me to buy but with their help and indeed much patience I chose a chair suited to my size and frame followed by a choice in fabrics so easy when you have someone with experience to help. My choice made I am really looking forward to receiving delivery when I can relax in comfort. Big thank you to Charlotte,Graham and Jayden so nice to have met you warm regards Shirley.
13 juin 2025
Avis spontané
We were visited by Charlotte and Graham…
We were visited by Charlotte and Graham from the Maidstone branch on the 28th May who superbly demonstrated the Burrows Relax Petite riser / recliner. The chair was delivered five days later.
28 mai 2025
Avis spontané
Excellent customer service
We were greeted by a lovely lady called Gill who really looked after my Dad and gave him lots of advice. Excellent customer service and the tea and biscuits were very much appreciated. My dad didn’t hesitate to make a purchase and is looking forward to delivery. Would definitely recommend.
5 juin 2025
Avis spontané
Great Service
Efficient, friendly and knowledgeable service from Charlotte and Grahame
29 mai 2025
Avis spontané
New Armchair
Having previously bought our lounge furniture from HSL, which we are absolutely thrilled with, there really was no other place to visit when we needed an extra armchair. As before, we were warmly welcomed to the store and assistance was on hand if and when we needed it. Louise was very
professional, kind, knowledgeable and patient. Once we had chosen the style of armchair, then came the exciting moment to select the fabric. Again, Louise and a colleague were very helpful with this.
HSL is a fantastic company which makes beautiful, quality furniture and their customer service is spot on.
19 mai 2025
Saffron was very knowledgeable about…
Saffron was very knowledgeable about the furniture and helped us decide what was best for us. She also made us a coffee!
21 mai 2025
The whole experience was very enjoyable…
The whole experience was very enjoyable from the moment we walked into the showroom . We were greeted by Saffron who guided us through the process of choosing the correct chair and was there to help when appropriate . There was no rush to make decisions and the paperwork was dealt with efficiently without feeling too official or overwhelming . So lovely to be able to purchase something manufactured in Yorkshire from a family run company .Saffron should be highly commended for her friendly and efficient service to customers .
14 mai 2025
Express chair and bed
Louise at the Maidstone store was helpful and friendly when my daughter and I were in store choosing a chair and bed for my mum . She made us a cup of tea and gave us all the information we needed whilst also giving us plenty of time to try them out and have our own discussions . We needed quick delivery and were pleased with the Express options .
Our delivery team of Jack and Martin delivered efficiently and happily , with great communication beforehand . They tested the chair and bed and took us through the essential information .
All three people above are a credit to HSL .
My mum will be coming home next week and I hope she’s as thrilled with the items as we are with the service .
22 mai 2025
Avis spontané
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