HUB Financial Solutions Avis 

Pensions can be so confusing but Laura made everything understandable and didn’t rush making sure I understood everything along the journey. The call back I received was also on the dot!
Thank you. Jill

Highly professional engagement. I received all information in a succinct easy to understand manner.

It was also friendly and helpful.

Hi, I had a phone appointment with Laura. Laura was very good at explaining everything and I was very happy. Laura even put a wee message to say I'm not good on the phone and that I would prefer emails when possible. That was a nice thought. Many Thanks Allison Paterson. :)

James was patient - he had to cope with a number of cancellations before I was able to take the call. He was knowledgeable, but spoke to me in terms I understood, so that I was able to make decisions. He was polite and understanding when he needed to ask personal questions. Thank you James.

Advisor very helpful, clear and understanding as to circumstances. Followed up with information as promised.

I am indebted to Laura from HUB Financial Solutions for her ease of delivering the information relevant to my pension options. I have little knowledge around how Annuities work and did not realise the number of options open to me.
She made all information easy to understand and regularly recapped and gave opportunity to ask questions, she was very patient, especially with my lack of knowledge around complex financial options, she made sure I was on board with each step before moving on. She was very knowledgeable, kind and understanding. Thank you so much you have helped make this so much easier than I thought possible.

Documentation is comprehensive and clear. Clair's explanations were thorough and patiently delivered.

Very rigorous and conscientious support from our adviser David Farrell and impressively rapid execution thereafter. We took our time to explore alternatives. All questions answered, no stone unturned.

The advice provided was clear, easily understood and totally appropriate to our needs (equity release). Our contact, Jackie Hart was professional, knowledgeable, approachable and personable. She guided us through a number of options and alternatives in order to reach a product that met our needs and aspirations. She was also prepared to challenge and question our ideas and assertions when necessary. This was done with pleasant good humour. Without her help the process would have been long, drawn out and considerably complicated. She managed to navigate a clear path to a excellent conclusion.

Hub were very easy to deal with , easy to contact when needed , they gave exceptional advice which helped me come to my decision , very professional & i would 100% use them again.Excellent service all round.

I had a telephone appointment today with Laura and I have to say that she was absolutely brilliant! She explained everything about taking out an Annuity very clearly and precisely. Nothing was too much trouble. I would definitely recommend her and Hub financial solutions to anyone.

Steve White was dealing with my finances.I found Steve to be extremely thorough and efficient. Both professional and friendly.
Even though I haven’t decided to go ahead with his recommendation that is not in any way a reflection of his service and I definitely feel I could work with Steve if I needed to in the future.
Many Thanks Steve for your time and expertise.

Excellent telephone call with Laura, discussing options and obtaining annuity quotations. Information was well structured, clearly presented, and helpfully explained; I couldn't have asked for more.

I used HUB to manage my DC pension fund. Everyone involved in processing my account seemed to understand my needs and delivered a plan that is easy to understand, logical and gave me confidence in how robust my pension would hold out against my planned spend.
They described all risks well, and analysed my decisions to ensure they did not expose me too much.
All of the staff were friendly and professional.
I have confidence in the way they are managing my tax efficiency, fund management and, after being with them for more than a year, they have paid me on time, every month without a single issue.

From the time I decided to think about equity release and contacted saga, through to the end when my funds were released I found everyone to be most helpful, keeping me informed of the progress at every stage.

The whole process and experience was truly excellent The discussions/interviews went so well and professional with no pressure and everything was well explained. Our availability for calls was limited, yet the representative went out of his way to accommodate our availability.
The documentation was very clear.
We are kept informed of the status and we knew what was to happen and when.
The fees were extremely competitive.
Overall it was faultless.

We dealt with Jackie. She called promptly as per appointment.
Jackie informed us of the available options open to us, then proceeded to look in to our circumstance. After we had discussed everything, she gave us some sound advice, which actually meant she would not be selling us a product. When you here so many negative reviews of companies, it is like a breath of fresh air when someone does not try and make money out of you, but gives free, sound advice.
I would recommend giving HUB a call if you are thinking about Equity release.

I have used HUB three times in relation to pension draw downs. Their customer service is second to none. Five stars is not enough for this exceptional team.
Thank you.

From first request to finish - 100% service from all I had contact with at HUB - helpful, efficient, friendly especially my main contact Andy who helped to make a big decision on my part come into fruition so well
Thank you so much & every success for the future

Recieved Annuity 12/01
The PROCESS is a complete fabrication.
Criminal and Fraudulant activity .
Response of no consequence via Trustpilot
does not satisfy me.
Within 6 to 12 working weeks, I will use all resources to ensure HUB and all employees become registered inactive .

Reply from HUB Financial Solutions
Sep 8, 2025

Dear Mr Bruckner,

We’re sorry that your experience with accessing your pension fund has not met your expectations. We understand you contacted your pension scheme in June 2025, unfortunately, we only received your referral on the 20th August.

Since then we have undertaken our process to provide you with an annuity and have provided you with an outline of our process and typical timescales for each step. We will continue to liaise with you, your pension scheme and chosen provider to ensure we set up your annuity in a timely manner.

Kind regards,
HUB Financial Solutions