Hurom Avis 16

Hace mucho ruido. Hay mucha vibración del aparato. Cuando se mezcla apio con otras verduras y frutas, no funciona bien porque se queda atrapada con la fibra del apio.
Contacté con la empresa, que no se interesó para nada en mi experiencia y solo respondieron cuando pedí la hoja de quejas y reclamaciones. Sigue con el mismo problema. No la recomiendo para nada.

Zero customer service in the US. After breaking a part, I went online to order a replacement. The website indicates my piece is out of stock as is every other part I tried indicating that either the website is not working or they literally have no replacement parts. When I called customer service there is no human that you can speak with. They don't return email queries or voicemail messages. I'm beyond frustrated!

I don't know who is going to read this but I hope it helps even one person and better yet, I hope Hurom pays attention. Juicer ordered directly from them for a total of $472.06 stopped working after about 9 months. Their customer service person called "Lisa" stated initially there was no problem and that parts were honored under a warranty within 2 years. Basically, the juicer stopped processing the veggies through the exit area and just continued to spin and not produce juice. Big waste of vegetables as well - all of which I explained in great detail. But to back up a few important side comments is the fact that they claim my emails to customer service went to their international location vs. the one in America. I just don't buy it. My emails, and it has been 4 thus far, generally get ignored. However, after providing proof of purchase in addition to my home address, they stated I must sent photos and videos to them of what is happening with the juicer. I told them this was outrageous. Seriously, can you imagine trying to return a juicer to Macy's and/or Amazon or any other reputable retailer and having to provide actual photos and videos? Absolutely ridiculous. I did say, however, that I would send. This has been a complete nuisance. I have yet to get to the store to get the veggies and "prove" to them its non-functionality but will make time over the next day or two.

I was searching spare parts for Hurom H300 for replacements. It was noted that UK price is 10+ times of Europe price. For example extraction packing - Hurom Europe just sold for Eur 1.12 however UK price is GBP13.95. Not just this example but most of the spare parts. I do not understand why such a huge price gap between countries. It's ridiculous that UK seller overprice their spare parts. This pricing makes Hurom look bad internationally.

Hurom make good juicers - but for heaven's sake don't order from Hurom.

They use DPD to send orders out and you need a code (and Hurom don't tell you about this before you order) to accept delivery. DPD of course are notoriously inefficient (and mendacious) and so you don't get a code - so you can't have your juicer.

If you complain to Hurom they are completely unhelpful. However they do inform you that, if the undelivered parcel is returned to them, they will charge you for the return.

AVOID!

Motor stopped working after 31 days. Customer service is horrible they did not honor the warranty. They suggested using another dish soap which of course was not the problem then when asked to hi or their warranty they never have this has been going on for months now and it takes weeks to even get a response. I will never order from them again. I like the juicer and have ordered two in the past but you have to hope you never have issues or it is basically a throw away

Will not deliver to my address. When I emailed to ask for a reason I didn't even get a response.

The juicer HG-SBG11 was fine till it stopped.
I've been emailing customer service in Korea with no response for the past three weeks.
North American website could not help either.
There's no service center in my country any more.
My investment in this machine is flushed down the ...

Der Kundenservice ist eine einzige Schande!

Customer service lack of supporting. I ordered H310 as gift for my grandmas and wasn't meet their expecting. Container is small, not using yet, not 3 months yet. contacted customer service and request for return. They refused for returning?
All right, to make it simple, I opened box and used it. But another problem: juices come out with a lot of fibers that are hard for both of my grandmas drink. And juicer machine smell like burn after 6-7 mins working. It not burn at all, but feel like juicer is working so hard that it smells bad.
Contact again. Customer sevice is not willing to help
If companies created the products, of course, they want their customers bought and use it.
Now, customers cannot use the product and not be happy. Company try to ignore it. What is the point?

Update 12/29/23: Have to change my rating to one star. I was liking the juicer the first few times I used it, but after that, there's been a burning smell every time I try to use it. The basket gets clogged up and I have to empty out the basket multiple times just for 16 oz of juice. I'm not sure if these things are defects or if this is just how the juicer is.

Update: Changing my review from one to three stars because I finally received the juicer and love the product. Customer service still has not contacted me, so I can’t give 5 stars for this company.

I ordered a juicer on October 29th. It is November 14th and I don’t have the juicer, nor any response from customer service.

My original ordered promised a 2-day delivery. I was very patient. After 6 days, I didn’t have a juicer or a tracking number. I sent the first email to customer service. No reply, no tracking number, no juicer. A few days later I sent another email to customer service. No reply, no juicer, but suddenly my order had a tracking number - but no delivery date.

I received a request to review the Hurom shopping experience so I did that. Having not received my juicer - or any communication from customer service - it wasn’t a great review.

Today, I have a new notification the juicer is out for delivery.

I am getting to the point where I wish I would have gone with another brand. This is not how you treat a customer who just spent over $300 on your product.

Update: My juicer arrived on November 14th. It took 17 days and two emails to get the juicer. I plan to see how it’s working and report back if there are issues.

I ordered one of their juicers on their site. After a week passed with zero notifications, I reached out to their customer support and was met with one of the most obtuse responses in the history of technology. Their support rep said that they were "moving warehouses" and that my order was "inadvertently canceled." Of course, the $300 charge to my credit card was not canceled. The rep then said I could simply apply the payment to another order, that would arrive in about a week, or they could refund the money.
I told them I ordered the juicer in the first place because I wanted it but, outside of their apology, to see yet another company taking zero accountability for their own screw up, and not even bothering to offer a $20 discount on a second order, and/or two-day shipping, etc., shows they didn't give a hoot about keeping me as a customer.
The rep responded by simply refunding the money. Not even an attempt to get me to buy the thing.
Best part, I went on Amazon and they have it with 2 day shipping. Apparently it's not hard for a website to do it, but the actual company that makes the juicers can't?
Avoid these morons.

I was a huge fan of the brand and had a few models over time but at the end of last year, I decided to make the investment and buy this model, BIG MISTAKE! Since day one the machine was not working properly, the amount of pulp it gets through is impossible to drink, and you have to always use a strainer ( and I'm not expecting 0 pulp but this amount of pulp is another level).
The main bowl where you process the food is not closed on the outside, which means that when is time to wash it the fruits and veggies go to this part and get stuck, basically it's really hard to wash a dry it.
Finally, they have very disappointing customer service, basically, I spent 6 months and 27 emails for them to make me pay to ship for a spare part that was not working and then telling me that I have to ship my heavy juicer at my own cost and responsibility for them to check why is not working properly.
I will not recommend this brand anymore, I'm really surprised by the bad performance of this juicer model and that the customer service is not at the level this type of brand should have.

Customer service needs help. They make you try useless things at home that’s a waste of time before they have you send in the machine. You would think they were the technicians that were to fix your broken machine. If I knew customer service would be this unprofessional I would have gone with another company. I feel bad for referring this company to so many friends and family members.

Misrepresents. I went to buy the latest cold press juicer from Hurom and do you think I could receive assistance. No! This company sets up website in each country but there is no people behind it. Dodgy practice. All communication is routed to another country. My country, NZ, the website says shipping from a local warehouse (Auckland). Then I discover it is in fact false, they are shipping from Australia.

Vreselijk bedrijf, koop hier iet! Ze weigeren retourneren ondanks dat het om een nieuw product gaat en de klantenservice is onbeschoft en negeert 9 op de 10 mails. Ik ben een flinke online shopper en dit is de ergste ervaring die ik ooit heb gehad. Producten zijn ook waardeloos, mijn beste vriendin heeft een juicer, die ging binnen een week kapot en die accepteren ze ook niet meer. Oplichters!!