Hussle  Avis 2 105

Réponse de Hussle

16 févr. 2026

Hello,

Thanks for taking the time to leave a review, and I’m sorry the website felt like it hardly worked for you. I know how frustrating that is, especially when you’re trying to buy passes quickly.

I’ve checked your account and can see you were able to purchase passes successfully, but that doesn’t rule out issues along the way. If you’re open to it, we’d really like to understand what went wrong so we can look into it. Could you email us at info@hussle.com explaining what you were trying to do when it stopped working, and what happened (error message, page not loading, button not responding).

Thank you!
Best wishes,
Hussle

Réponse de Hussle

16 févr. 2026

Hello,

Thanks for taking the time to leave a review, and I’m genuinely sorry to hear about your experience. The venue staff should be up to date with the process, therefore, we’ll raise this directly with the venue so their team is clear on the correct steps and can support customers quickly and consistently.

Just to clarify what you purchased, your account shows a Monthly+ pass. That’s a multi venue access pass, rather than a traditional gym membership held directly with one gym. With your main venue being an Everyone Active site, access isn’t fully automated yet because we’re still completing our integration with Everyone Active. Until that’s finished, you do need to follow the temporary entry steps shown on the venue page.

That said, I understand why it feels more manual than expected, and I’m sorry the experience has been time consuming. The goal of the integration is to make access much more seamless, and once it’s live you won’t need to rely on reception in the same way.

Thank you for your understanding!

Best wishes,
Hussle

Réponse de Hussle

16 févr. 2026

Hello,

Thanks for taking the time to leave a review, and I’m really sorry to hear about your experience.

We can’t locate your account from this review alone because there’s no account email attached, but we absolutely want to investigate and confirm what’s happened with both passes. After a successful purchase, our system automatically sends a unique pass code by email, and customers can also see all active and used passes inside the app. If a pass is marked as used, it will show the exact time and venue where it was redeemed. Also, venues don’t have access to pass codes on their side, so a pass can’t normally be redeemed unless the code is provided by the customer at reception.

Please email us at info@hussle.com with the email address you purchased under, the date of purchase, and any order confirmation details you have (a screenshot is fine). We’ll check whether the passes are active or used, and sort this out with you as quickly as possible.

We look forward to hearing from you!

Best wishes,
Hussle

Réponse de Hussle

16 févr. 2026

Hello,

Thank you for the feedback. I’m sorry for the frustration caused, especially when you expected classes to be straightforward with our Monthly+ pass.

I’ve checked your account and can confirm you currently have an active Monthly+ pass (which is not set to be cancelled at the end of the month). The Monthly+ is a multi venue access pass, which gives you access to multiple partner venues across the country within the same price range, rather than a traditional membership held directly with a single gym.

Many of our partner venues do include classes, swim and other activities with a Hussle pass, but it does vary by venue, so the exact inclusions are always listed on each venue’s profile page. The details are shown before customers purchase a pass, so everything is clear upfront and they can decide based on the information available.

If there is anything you need support with, please email us at info@hussle.com.

Best wishes,
Hussle

Réponse de Hussle

6 févr. 2026

Hello,

Thank you for taking the time to share your feedback.

I’m sorry your visit didn’t go as planned. You bought day passes on 1 January 2026 and tried to visit shortly after, but the venue was closed for the New Year period. We rely on each venue to keep their profile up to date when they change opening hours or close temporarily, as we work with thousands of venues and sudden changes can happen.

As soon as you reached out, our support team came back to you the next day, cancelled the passes, and processed a full refund.

We understand how frustrating this would have been, and we appreciate you raising it, it helps us push venues to keep their listings up to date regardless of time period.

Best wishes,
Hussle