First time I have ever used Huws Gray to purchase AstraLux Roofing sheets Now in my 80`s, I was very apprehensive visiting a major building supplier just for 5 sheets of material, but I was so... Voir plus
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Lisez les avis des autres
The Cambridge depot (Nuffield Road) had exactly what I needed (Marine Plywood). Easy to order online. Received a courtesy phone call the following day to confirm that my order was ready to be collecte... Voir plus
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Terrible experience, I have ordered a click collection, received the email with the confirmation to collect, went to the shopping, arrived and the order was wrong, fine until there, but to request a... Voir plus
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Good quality product, delivered swiftly and safely. The only very minor criticism would be that the paperwork said someone would call to arrange delivery but they didn't, so it was fortunate th... Voir plus
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À propos de l'entreprise
- Fournisseur de matériaux de construction
- aussi dans
- Grossiste en outils
- Magasin d'articles pour l'aménagement paysager
- Magasin de bois
- Magasin de matériel de plomberie
- Service de location d'équipement de construction
À propos de Huws Gray
Écrit par l'entreprise
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Coordonnées de contact
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, Royaume-Uni
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Huws Gray
We are thrilled to know that our team provided prompt communication and that your order arrived so quickly.
Thank you for taking the time to share your wonderful feedback with us!
Cannot fault the delivery service
Cannot fault the delivery service, ordered AM & delivered PM same day. I ordered a bulk bag of loam topsoil to mix with grass seed for my lawn unfortunately it also contained stones, plastics, a lot of rotting twigs & a few shards of glass.
5 octobre 2026
Réponse de Huws Gray
Thank you for taking the time to share your feedback. We are pleased that our fast same-day delivery met your expectations.
However, we regret that the quality of the topsoil was compromised by debris like twigs, plastic, and glass. We are reviewing our screening process to prevent this issue.
Appalling customer service.
Friday morning September 25th 2026. Unable to get through to the Huwsgray Hay on Wye branch to check if Wyresdale smooth concrete paving slabs 600x600x40 were in stock I called the Llandrindod Wells branch. They were able to confirm that the Hay on Wye branch had 22 in stock. I required approximately 60 pavers and needed to see them to confirm suitability prior to purchase.
That afternoon drove from my home near Abergavenny to the Hay on Wye branch, a 48 mile round trip. On arrival the sales desk staff pointed me towards the yard to where an employee would show me the pavers. He was very helpful but despite a thorough search there were no smooth pavers in stock – riven texture only.
On returning to the sales desk I was advised that a delivery was expected soon and that I should visit again next week but to call before doing so.
On Monday 5th October 2026 called the Hay branch where the same person told me 72 pavers had been delivered but had already been sold. He added that he would get more from another branch and that they would be in stock by Wednesday 8th October and recommended I could return Wednesday afternoon or Thursday but in the very unlikely event delivery was held up I should call before travelling.
On Thursday 8th October 2026 10:50 called the Hay branch. A different sales person took the call; I asked if I could speak to the original sales person, “he is mixing paint at the moment” was the reply. I asked the latest salesperson if he could confirm the paving slabs had been delivered. “I’ll check and call you back” he replied.
I waited until 12:10 - and thinking he may have mistaken my number - called Hay branch again. The latest salesperson quickly took the call and very briefly said “I’ve been busy, will call you back”.
At 16:40, twenty minutes before closing time, I called again. Same person replied with some irritation, “I’ve been busy will check now and call you back” which on past performance seemed unlikely, and so it was, no call back.
I have since sourced paving slabs from another supplier.
Conclusions:
1) Stock control at Huwsgray at Hay–on-Wye is in question. In the case of my enquiry their inventory records did not match reality hence the need to physically check.
2) Zero customer care. The impolite, brusque manner of one staff member and his decision to not check stock and return my calls lost what could have been a sale.
15 octobre 2026
Avis spontané
Réponse de Huws Gray
Hi John,
Thank you for taking time to write this review!
I would like to deeply apologise for the customer service you have received as well as the inconvenience/ Stress the whole situation has caused you.
I would like to assure you that this is not how we operate here at Huws Gray.
Could I kindly ask you to forward this complaint onto customerservices@huwsgray.co.uk so this can be investigated internally?
Thanks
Excellent
Easy to book … quick follow up call to confirm delivery… delivered on time … excellent service
30 septembre 2026
Réponse de Huws Gray
We're so pleased to hear that your booking process was smooth and that our team provided a timely follow-up call.
We truly appreciate your kind words about our prompt delivery and excellent service!
Great service overall
Great service overall! Although the local branch didn't provide any updates on when my items would arrive, everything was delivered on the date originally shown on the website.
The whole ordering process was straightforward and hassle-free. I was particularly impressed with how well everything was packaged, with all items arriving in perfect condition and no damage whatsoever.
Overall, a much better experience than I've had with Wickes or Travis Perkins. Would I use them again? Absolutely, provided their prices remain competitive.
5 octobre 2026
Réponse de Huws Gray
We are glad you enjoyed your experience with our ordering process and that your items arrived on the scheduled date in flawless condition.
Thank you for taking the time to share your positive feedback about the secure packaging and seamless service. We appreciate your note regarding the lack of delivery updates from the local branch.
We are always looking for ways to refine our communication, and we will share this input with our local teams to ensure better progress tracking for future orders.
It is great to know that our efforts exceeded your expectations compared to other suppliers, and we look forward to providing you with the same reliable service and great value on your next purchase.
Réponse de Huws Gray
We are thrilled to hear that your web order went smoothly and that our team provided wonderful service as always.
Thank you so much for taking the time to leave us such a great review!
Great site easy to find supplies good…
Great site easy to find supplies good communication and quick delivery
5 octobre 2026
Réponse de Huws Gray
We are delighted to hear that you found our website simple to navigate and that you enjoyed our clear updates and speedy dispatch.
Thank you so much for taking the time to share your wonderful feedback!
Don’t know what they’re doing
Ordered on a Thursday. Told by Hay on Wye branch delivery would be Friday or beginning of next week. I rang the branch on Monday to ask about the delivery,
Was told the guy who had the details was out in the yard and would rind back. Waited ages. Decided to ring only to be told that they didn’t know where the delivery was and that the “ticket” had been returned. STILL AWAITING UPDATE ON THE ORDER. What a shambles.
8 octobre 2026
Réponse de Huws Gray
Thank you for taking the time to share your feedback. We appreciate your patience and understand how frustrating it is to deal with conflicting delivery dates, unreturned phone calls, and missing updates regarding your purchase.
This is certainly not the level of communication or service we aim to provide.
We are currently looking into what happened with your paperwork and tracking down your items to resolve this situation promptly.
Prompt service and delivery.
8 octobre 2026
Réponse de Huws Gray
We are delighted to hear that your experience with our team was so fast and efficient.
Thank you so much for taking a moment to leave us such a wonderful five-star review!
As we required delivered on time good …
As we required delivered on time good topsoil driver very helpful
3 octobre 2026
Réponse de Huws Gray
We are so glad to hear that your topsoil arrived exactly when needed and that our driver was so accommodating and assistance-oriented.
We truly appreciate your kind feedback!
Delivery on time and professionally…
Delivery on time and professionally done. Good communication re delivery. Products as expected
8 octobre 2026
Réponse de Huws Gray
We are glad you enjoyed your experience with our punctual service, clear updates, and quality items.
Thank you for your review!
Great Service
Quick service. Courtesy call to confirm delivery date. Straight forward delivery. Great accommodating delivery driver
6 octobre 2026
Réponse de Huws Gray
We are glad you enjoyed your experience with our swift service, delivery updates, and helpful driver.
Thank you very much for taking the time to share your feedback.
Great communication quck delivery amd…
Great communication quck delivery amd great loam soil.
3 octobre 2026
Réponse de Huws Gray
We are glad you enjoyed your experience with our fast shipping, helpful updates, and excellent dirt.
Thank you for your review.
Réponse de Huws Gray
We are delighted to hear that your order arrived so quickly and that our driver was so supportive.
Thank you very much for taking the time to share your great feedback with us.
Réponse de Huws Gray
We are delighted to hear that you enjoyed our punctual delivery, high-standard wood products, and top-tier customer care.
Thank you for taking the time to leave such wonderful feedback!
Pricing difference.
They promised delivery the next day and the next day it arrived. Better still the drive (didn't get his name) went out of his way to drop the ton bag just where I wanted it. Five stars for him. Overall four stars because the on-line price was £8 more expensive that the over the phone price. I didn't like that.
2 octobre 2026
Réponse de Huws Gray
We are happy to hear that your order arrived right on time and that our delivery team went above and beyond to place your heavy item exactly where you needed it.
We will certainly pass along your kind praise to our driver for providing such helpful service.
At the same time, we appreciate your feedback regarding the price difference between our website and phone orders.
We aim to keep our pricing clear and consistent across all channels, so we are currently reviewing our system to ensure accurate information is displayed everywhere.
Thank you for sharing your experience with us, as it helps us improve our services for the future.
Very satisfied customer.
Easy to order online. Contacted within a hour to arrange delivery.
Good quality topsoil.
Delivered on time.
Both office and delivery staff were polite and helpful. Will use again without hesitation and highly recommend.
2 octobre 2026
Réponse de Huws Gray
We are glad you enjoyed your experience with our ordering process and prompt delivery service.
Thank you for your review and for highlighting the efforts of our courteous team members and the standard of our materials.
We look forward to assisting you again with your future projects.
Réponse de Huws Gray
We are so happy to hear that you experienced great service and that our driver made a wonderful impression.
Thank you so much for taking the time to share your lovely feedback with us!
Load o loam
Driver was very obliging and quick to drop load where it was best for me. Liam was good quality and a fair price.
6 octobre 2026
Réponse de Huws Gray
We are delighted to hear that you had such a positive delivery experience.
It is great to know that our team member was helpful in placing your order right where you needed it, and that you are satisfied with the value and quality of your product.
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